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The Ritz-Carlton, Cleveland

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1515 W 3rd St, Cleveland, OH 44113-1403
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (267)
Room & Suite (127)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 18/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Cleveland
Updated 18/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
The epitome of Midwestern hospitality and a luxury downtown Cleveland, Ohio hotel that has received a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 206 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in TURN Bar + Kitchen ; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions.
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Room & Suite (127)127
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Car hire
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Sofa
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
City View
Hotel links
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Popular mentions
CrankyCritic wrote a review Jan 2021
USA, Ohio, Cincinnati64 contributions48 helpful votes
Due to COVID everything is closed. However, no where do they tell you that when you book. Restaurant closed. Spa closed. Gym closed. Bar closed. Limited room service open until 10pm. Honor bar not stocked. Your menu is two sheets of B/W copies. Yet the rate didn’t seem to reflect the fact that this hotel has few services. Over $400 night all in. Also, why is the restaurant closed if all the other restaurants in the city are open? Why can they clean your room, bring room service, change your towels but not stock the fridge? Even if all these services were available it doesn’t feel like a Ritz Carlton. More like a nice but basic four star business hotel. For under half their rate you can find that elsewhere in Cleveland. Look elsewhere if you are expecting any sort of Ritz wow factor.
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Date of stay: January 2021Trip type: Travelled with friends
1 Helpful vote
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Response from RCR Guest Relations, Marketing at The Ritz-Carlton, Cleveland
Responded 22 Jan 2021
Dear CrankyCritic, Thank you for your valuable feedback. We are so sorry to hear of the shortcomings you experienced during your recent stay at The Ritz-Carlton, Cleveland. Due to the current climate, we have had to make adjustments to our protocols; however, this should not impact the quality of your experience. We sincerely apologize for the miscommunications you experienced from the lack of room amenities and services. Please know that we take your feedback very seriously and will communicate this to our Ladies and Gentlemen as we continue to adjust our protocols during these unprecedented times. We would love the chance to speak with you directly to further address your concerns, and kindly ask you to contact our Executive Office at your earliest convenience. Thank you and we look forward to speaking with you and regaining your trust. Warm regards, Elizabeth Faler General Manager
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Ber Zur Swiss wrote a review Dec 2020
28 contributions48 helpful votes
This is the best of what Cleveland offers. Downtown location is convenient close to everything. Public square Cavalier arena shopping dining everything. Staff is very friendly and the rooms were very clean and covid protocols well maintained. The washrooms are well laid and luxurious as any ritz. I have stayed at other hotels in Cleaveland but this is my fav.
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Date of stay: November 2020
Value
Cleanliness
Service
Trip type: Travelled on business
2 Helpful votes
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Response from RCR Guest Relations, Marketing at The Ritz-Carlton, Cleveland
Responded 22 Jan 2021
Dear 706berlinz, Thank you for choosing The Ritz-Carlton, Cleveland and taking the time to share your review. We are delighted to hear you enjoyed your stay with us! We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we will proudly share your compliments our Ladies and Gentlemen. We appreciate you taking the time to share your experience, and we look forward to welcoming you back soon. Warm regards, Elizabeth Faler
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RODNEY H wrote a review Nov 2020
Gila Bend, Arizona28 contributions2 helpful votes
Let start off by the excellent customer service and professionalism of the front desk staff. I was there to celebrate our 24th wedding anniversary and the hotel staff made it not only personal but went out of their way to make me and my wife feel like royalty. The room are clean, spacious, quiet and a fantastic view of the lake. The food is phenomenal, the valets are very accommodating and friendly. Overall the staff their really cared and took care of us. I would recommend this hotel to everyone for business, leisure or a getaway. Job well done by the whole staff.
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from RCR Guest Relations, Marketing at The Ritz-Carlton, Cleveland
Responded 22 Jan 2021
Dear 523rodneyh, Thank you for choosing The Ritz-Carlton, Cleveland and taking the time to share your review. We are delighted to hear you enjoyed your stay with us! We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we will proudly share your compliments our Ladies and Gentlemen. We appreciate you taking the time to share your experience, and we look forward to welcoming you back soon. Warm regards, Elizabeth Faler
Read more
BigTraveler002 wrote a review Oct 2020
73 contributions88 helpful votes
Unless... it’s about their service and amenities. In short: - Service is mediocre - Noise of the room AC is horrendous - You get all the messages from Marriott regarding COVID and how well they handle it, and the hotel itself sends it too, but... + found a used wrapper/trash under the bathroom sink, i.e., they don’t take the cleaning part too seriously (shouldn’t even happen without COVID) + don’t use your own wipes to clean the basics, you’ll most likely want to move to a different hotel + no mask enforcement. Groups of 4-6 people without masks in the foyers, using elevators, even accompanied by staff, and no one says anything At the same time: + your room is empty, stripped off of all amenities + room service is delivered in plastic boxes with plastic silverware (which is generally fine, but not for that price point) Overall: Go somewhere else. P.S. We always give hotels the chance to react before we write a one star review. In this case the response, for what we think are concerning items during these times (trash from visitor before us, no mask enforcement, filthy wipes after wiping off the faucet and nightstands), was a standard copy and paste message. Not satisfying at all and shows us that these concerns simply aren’t being taken seriously. So if you think that COVID is real, this is not the place to stay, you’ll feel very uncomfortable.
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Date of stay: October 2020Trip type: Travelled with friends
2 Helpful votes
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Response from RCR Guest Relations, Marketing at The Ritz-Carlton, Cleveland
Responded 22 Oct 2020
Dear BigTraveler002, Thank you for your valuable feedback. We are so sorry to hear of the shortcomings you experienced during your recent stay at The Ritz-Carlton, Cleveland. You put your trust in us for a relaxing and safe stay at our luxury hotel, and we are saddened to hear we fell short of those expectations. Due to the current climate, we have had to make adjustments to our protocols; however, this should not impact the quality of your experience. We sincerely apologize for the miscommunications you experienced from the lack of room amenities and services. Please know that we take your feedback very seriously and will communicate this to our Ladies and Gentlemen as we continue to adjust our protocols during these unprecedented times. We would love the chance to speak with you directly to further address your concerns, and kindly ask you to contact our Executive Office at your earliest convenience. Thank you and we look forward to speaking with you and regaining your trust.
Read more
GG1072 wrote a review Sep 2020
Cleveland, Ohio285 contributions102 helpful votes
Overall, this is a very nice hotel. The rooms here are probably the nicest of any of the downtown Cleveland hotels that I have stayed at. The location isn't as good as the hotels closer to Euclid/E 9th, but it is still an easy walk to most attractions and is near the Warehouse District. The hotel seems a little short staffed due to the COVID cuts, but everything was still very pleasant.
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Date of stay: September 2020
Value
Location
Service
2 Helpful votes
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Response from RCR Guest Relations, Marketing at The Ritz-Carlton, Cleveland
Responded 22 Jan 2021
Dear GG1072, Thank you for choosing The Ritz-Carlton, Cleveland and taking the time to share your review. We are delighted to hear you enjoyed your stay with us! We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we will proudly share your compliments our Ladies and Gentlemen. We appreciate you taking the time to share your experience, and we look forward to welcoming you back soon. Warm regards, Elizabeth Faler
Read more
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PRICE RANGE
US$387 - US$704 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton cleveland hotel cleveland, cleveland ritz carlton, ritz cleveland, ritz-carlton cleveland
LOCATION
United StatesOhioClevelandTower City District
NUMBER OF ROOMS
206
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Frequently Asked Questions about The Ritz-Carlton, Cleveland
Which popular attractions are close to The Ritz-Carlton, Cleveland?
Nearby attractions include Quicken Loans Arena (0.4 km), Cuyahoga County Soldiers' and Sailors' Monument (0.3 km), and Old Stone Church (0.4 km).
What are some of the property amenities at The Ritz-Carlton, Cleveland?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Cleveland?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Cleveland?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Cleveland?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to The Ritz-Carlton, Cleveland?
Conveniently located restaurants include Blue Point Grille, Taza A Lebanese Grill, and Cleveland Chop.
Are there opportunities to exercise at The Ritz-Carlton, Cleveland?
Yes, guests have access to a fitness centre, a sauna, and fitness classes during their stay.
Is The Ritz-Carlton, Cleveland located near the city centre?
Yes, it is 0.3 km away from the centre of Cleveland.
Are any cleaning services offered at The Ritz-Carlton, Cleveland?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Cleveland?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Cleveland offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.