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The Ritz-Carlton, Cleveland

Booking.comUS$523*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Ritz-Carlton, Cleveland
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689 Reviews from our TripAdvisor Community

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Showing 682: English reviews
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nyc
Reviewed 1 week ago

The good news here is that the staff is wonderful. The other news is that this property is under renovation. They say its been going on for quite some time and appears that it will be going on for quite some time more. In my experience, they are not good about communicating this. Booked a club level room and the...

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Helpful?
Thank michaelrnyc
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear michaelrnyc, Thank you for your kind feedback about the Ladies and Gentlemen at the hotel. I agree that they are wonderful! We apologize that you were not aware that The Ritz-Carlton Club Lounge has been undergoing an exciting transformation since the beginning of the year. Please note that due to interest like yours, we will be offering a Club...

Santa Monica, United States
Reviewed 2 weeks ago

Not really a Ritz Carlton is the best way to describe this property. During the same trip I stayed at a commonly owned property, the Marriott City Center which should have been the Ritz properly. Granted, this is a hotel converted from a prior use in a historic district but that's no excuse for the rather plain reality that is...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Jonathan L. K
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Jonathan L. K, On behalf of the Ladies and Gentlemen of The Ritz-Carlton, Cleveland, I apologize that your recent experience in the hotel did not meet your expectations. As you saw during your stay, the hotel is undergoing an exciting transformation and will be positioned among the best in the Midwest. Should your travels bring you to Cleveland in...

Charlotte, United States
Reviewed 2 weeks ago

The stay was made special but the staff -- genuinely pleasant and personable. Their goal to make their guests feel welcomed didn't feel forced - it came natural to every staff member we encountered during our stay. Would definitely stay here again.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank J133SOmichellew
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear J133SOmichellew, Thank you for your kind words about your recent experience at The Ritz-Carlton, Cleveland. We are very proud of the warm and genuine service our Ladies and Gentlemen provide our guests. Please let our guest relations team know how we may make your next stay even more memorable and personalized. We look forward to welcoming you back soon!...

Reviewed 2 weeks ago via mobile

We got two rooms for one night to celebrate my Master's graduation with friends. We checked in around 8pm. Front desk and valet staff were pleasant and helpful. We started our evening in rooms 804 and 806. It looked clean enough, just old. We had the view of what looked like a roof ledge and the back of another building....

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Helpful?
3Thank Candace M
Cleveland, United States
Reviewed 4 weeks ago

We were warned that there would be work going on but the room we stayed in must have been very old. The furniture and carpet were very old/outdated/stained and the bathroom smelled of cigarette smoke. The restaurant felt like a sports bar and was obviously cut in at least half during the renovations. I'd highly suggest avoiding this hotel until...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 524benneto
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear 524benneto, We are so very sorry to hear that you had a poor experience with us and I would like to take this opportunity to apologize on behalf of all our Ladies and Gentlemen at the hotel. Regrettably, we did not meet your expectations, nor did we live up to the high standards of service for which we strive...

Dexter, Michigan
Reviewed 4 weeks ago

The hotel is under renovation in the public area leaving one to know your room and the restaurant. A top hotel without a lobby and public spacing is lacking. The staff at all levels was competent and gracious. The room was comfortable but showing signs of wear at the edges. We had breakfast in the Muse dinning room which is...

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Helpful?
Thank pen1
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear pen1, Thank you so much for sharing your experience with us. We are glad that you were able to enjoy our legendary and memorable service that we strive for on a daily basis. We apologize that our culinary offerings did not meet your expectations. I will be sharing your comments with our leadership so that improvements can be made....

Reviewed 11 April 2017 via mobile

Room wasn't clean to perfection, ask a room attendant to clean she an attitude, called down for service didn't get what I asked for until 30 minutes later. They have construction going on couldn't sleep had somewhere to be early.

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1Thank Andrea D
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Andrea D, Thank you for taking the time to share your review. We greatly value your comments regarding ongoing upgrades to the property, and we take them to heart. Our Ladies and Gentlemen make guest service their top priority and they strive, every day, to provide that quality customer service. I sincerely apologize that we did not meet your...

New Braunfels, Texas
Reviewed 6 April 2017

Undergoing renovation. Muse restaurant was very good but not inexpensive. Valet parking only. Didn't have a chance to avail ourselves of other advertised facilities since we were only there for one night.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank CandymanTX
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear CandymanTX, We sincerely appreciate your review and thank you so much for staying with us! We are glad to hear that you enjoyed your experience in Muse and the unique culinary offerings. We look forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation! Sincerely, Yael

Canfield, United States
Reviewed 3 April 2017

Top shelve service staff room food you cant beat this place .They look after every need. Had a wonderful time.The property is currently under renovation but you will not be bothered by this they have gone to great lenths to concel from guests.I highly recomend this hotel to anyone going to Clevland Ohio.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank K3606KIrobertr
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear K3606KIrobertr, Thank you so much for sharing your positive experience with us and we are so pleased to hear that you had a wonderful stay at The Ritz-Carlton, Cleveland! Our Ladies and Gentlemen are very proud of the legendary and personalized service for which we strive for on a daily basis and they will be thrilled to hear that...

youngstown, ohio
Reviewed 27 March 2017

While I really enjoyed my stay, it is not the same caliber as other Ritz Carltons. The staff was very nice and helpful and the room was comfortable and clean. I do realize it is undergoing a renovation so I am anxious to see the improvements. It is in a great location being attached to Tower City and Horseshoe Casino....

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Helpful?
Thank acmom3
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear acmom3, We sincerely appreciate your kind review and thank you for staying with us! We are glad to hear that you enjoyed our convenient downtown location and our legendary service from our Ladies and Gentlemen. We will be looking forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation! Sincerely, Yael

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Region: United States > Ohio > Cleveland
Price Range: €338 - €626 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio
Hotel Style:
#2 Romantic Hotel in Cleveland
#7 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cleveland staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Cleveland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the Club Floor if rooms are available.”
405lorriec, 8 Jan 2017 | Read review
“must choose club level. Pay a little more and make up for it is food, drink and service.”
warreng999, 16 Dec 2016 | Read review
“Check in times may be a problem when visiting basketball teams are staying there.”
220raunk, 13 Sep 2016 | Read review
“Club floor is cool! Say hello to Alice as she is fantastic.”
EdStory, 12 Sep 2016 | Read review
“The Club Level is, in my opinion, is worth every penny.”
RAT001, 9 Sep 2016 | Read review
5 of 5
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US$523* /night
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Prices are for 1 room, 2 adults
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