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Cleveland Marriott Downtown at Key Center

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905 Reviews from our TripAdvisor Community

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There are newer reviews for Cleveland Marriott Downtown at Key Center
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Showing 889: English reviews
brooklyn new york
Reviewed 17 August 2014

We just returned from Cleveland after spending eight nights at this property, as they were a host hotel for Gay Games nine. In eight nights, you pretty much get to see it all and can really judge a hotel's karma. I thought they did a super job and we never came into contact with a disgruntled employee or one with...

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Helpful?
2Thank bernie052
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for taking the time to share your positive comments about your recent stay. I will be sure to pass along your comments with Gabi and the rest of the team. It was such a joy to have Cleveland host the Gay Games, it was a big win for the city. I hope that you did well in the...

Erie, Pennsylvania
Reviewed 17 August 2014

Checked in late afternoon and we were given upgrade to a lovely suite. Great room, great view...or so we thought. EARLY the next morning (6:30 am) we started to hear chairs scraping on the floor directly above us and it lasted until 9:30 am. Turns out, we were directly below the concierge lounge and as soon as breakfast began, we...

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Helpful?
1Thank lisa829
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay. I express my deepest apologies to you regarding the noise, key and service issues you expressed concerns about. I can assure you guest experience is one of our top priorities. I am glad to hear that Pete was nice and friendly in the concierge lounge. Please...

Scottsdale, Arizona
Reviewed 16 August 2014 via mobile

In service and hospitality, the gold medal goes to the housekeeping staff for ensuring my room was clean and comfortable my entire trip. In the culinary category, tied in first place is Duke's and David's, both serving up excellent food and service. And in the "Extra Mile" category, the gold medal and MVP award goes to Cecilly at the front...

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Helpful?
Thank SBOCC_Steve
Grimsby, Canada
Reviewed 12 August 2014 via mobile

the marriott never really disappoints. Adam at the desk was great in getting me a lake view room. Smaller rooms than I used to for the marriott. Breakfast on the Saturday was a disaster. We say 15 minutes before we were even approached for coffee and the buffet food was cold. My husband waited 10 minutes by the omelet cook...

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Thank Kathy P
Kiriat Motzkin
Reviewed 9 August 2014

I attended a conference at the Convention Center and stayed at this hotel. Its location is literally across the street from Convention Center. There is no closer hotel than the Marriott. Could jump to my room during the breaks! The hotel is very nice and well maintained. It has a large lobby and a bar, where we ate dinner once....

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1Thank Jacob416
Orion
Reviewed 8 August 2014

The staff at this hotel are awesome. Very friendly and helpful. For myself and my 3 teenages the standard 2 queen room was a bit small but we managed ok. The pool is small and the whirlpool was not working. Walking distance to restaurants and the Rock & Roll Hall of Fame.

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Thank Kelly W
Michigan
Reviewed 7 August 2014

I wish all hotels were this wonderful! The staff is so incredibly friendly, sweet, accommodating and better than any hotel staff that we have encountered in years and we travel a lot. Ashley M in the front office was outstanding as well as every other staff member from the valet welcome,front desk, dining room and concierge. Make your reservations you...

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1Thank cabernetMichigan
portagelakesgoddess
Reviewed 6 August 2014

Very beautiful hotel right in the middle of downtown. We walked everywhere from there and left our car in valet for the entire time we were there. We didn't need it; it was so convenient to the warehouse district, the stadiums and the Gund Arena and Playhouse Square. Inside, the hotel was immaculate and although our room was overlooking a...

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1Thank portagelakesgoddess
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive guest comments. I am happy to hear that you celebrated your birthday with us. I will share your comments throughout the team to celebrate our success. I appreciate your feedback and hope to have you back as our guest in the future. Best Regards, Kristen

East Lansing, Michigan
Reviewed 3 August 2014

Great location within walking distance of multiple attractions, restaurants, sporting venues. Large lobby bar with several seating areas and excellent happy hour ($11 cocktails for $5). Helpful/friendly concierge/valet/bell. Comfortable bed, quiet AC.

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1Thank SarahN48824
Cleveland, Ohio
Reviewed 1 August 2014

What an unexpected surprise of excellence! Although we are dedicated Marriott customers, we were so pleasantly surprised by the level of service at the Cleveland Marriott Key Center. As an "elite rewards" member, we are entitled to the concierge club room which is usually a small room with free soda/drinks and small snacks. We were so impressed with the Key...

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Helpful?
Thank Shari L

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Square, Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Price Range: €146 - €279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#1 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
16 questions
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel was pretty quite all around even with football crowd in the City”
 of 5 bubbles lilnation, 8 Nov 2016 | Read review
“Ask for a top floor in a quiet location”
 of 5 bubbles snowtrooperone, 30 Oct 2016 | Read review
“Ask for lake view. We were on a corner, with windows on 2 sides.”
  • more windows and city view behind closed curtains
  • lake view
  • Great view
 of 5 bubbles W1nterBaby, 12 Oct 2016 | Read review
“Corner room is awesome!!!!”
 of 5 bubbles 581carmar, 7 Oct 2016 | Read review
“Higher up the better and facing North. I was on the 5th floor and sometimes heard street traffic outside.”
 of 5 bubbles Y2581TXtomd, 25 Sep 2016 | Read review
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