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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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948 Reviews from our TripAdvisor Community

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There are newer reviews for Cleveland Marriott Downtown at Key Center
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Showing 931: English reviews
Cleveland, Ohio
Reviewed 28 October 2014

I like the Marriott's services and it's central location in Downtown. Easy access to taxi service and train station in Tower very close. The rooms were clean; but housekeeping will arrive early and possibly wake you up. I enjoyed the place overall and would return

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Helpful?
Thank Charlie S
Seattle, Washington
Reviewed 27 October 2014

We had our wedding at the Cleveland Marriott and it was perfect! From start to finish, the wedding weekend was wonderful thanks to Cal and his staff. It was so convenient to have our guests stay upstairs and to be right downtown between the Rock and Roll Hall of Fame and East 3rd area. The wedding coordination with Cal was...

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Helpful?
Thank Cathy P
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for choosing the Cleveland Marriott for your wedding. Congratulations! I am happy to hear that Cal was great and the event was perfect. I will share your comments with Cal and the rest of the team to celebrate our success. I appreciate your feedback and hope to have you back as our guest in the future. Congratulations again!...

Toronto, Canada
Reviewed 22 October 2014

Brilliant hotel in the heart of downtown. Have stayed here 10+ times over the past 12 years and continue to be impressed by staff that go over the top to insure and enjoyable stay and appreciate your business. On-site safe and secure clean parking underground (rare in a downtown setting), big welcoming lobby and bar, 5 minutes from restaurant area...

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1Thank B P
Painesville, Ohio
Reviewed 22 October 2014

Second stay in as many months. Valet and check in are a breeze. Location is perfect... walking distance to all sporting venues, Playhouse Square, many restaurants and the Horseshoe Casino. Don't discount the dining venues at this hotel though. Very reasonable prices at the bar/restaurant in the lobby area, and the food was quite good. Of special note was the...

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Helpful?
Thank Amy C
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive comments regarding your recent stay. I am happy to hear you enjoyed the food and that everyone you encountered was friendly and the customer service was top notch. I agree with you on the French Onion soup, it’s my favorite. I will be sure to pass along your comments to celebrate our success. I appreciate...

Miami Beach, Florida
Reviewed 19 October 2014

This was my second stay at the Cleveland Marriott Downtown at Key Center and I was more than satisfied. The overall service, staff, and food are excellent. I want to highlight the exceptional customer service provided by Scott Forler: management intern at the front desk, and also Mary Kennaerd: front desk supervisor, and Cecilly Francisco: Rooms Operation Supervisor. These 3...

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Thank Carlo R
Charlotte, North Carolina
Reviewed 15 October 2014

Check in was quick and easy after we valet parked the car ($20/ night self park or $25 for valet). Our room had a nice view of the stadium and the courthouse. The room was quiet with a very comfortable bed. We found it to be very clean and fully functional. Meeting facilities were nice as well, with good food...

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Thank photo999
Oklahoma City, Oklahoma
Reviewed 15 October 2014

The conference facilities were very nice - comfortable, spacious, good A/V systems so that everyone could see and hear. Food was good, service was good, staff was pleasant, and break snacks were interesting. Rooms are comfortable and clean.

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Thank NedNOLA
Halton, Canada
Reviewed 13 October 2014

Just got back from a 3 night stay at this Marriott and we had a very good experience. Staff as others have mentioned, are very helpful and professional. Bed was comfortable, pillows were just okay. The only complaint that we had was our air conditioner wasn't working properly and when I mentioned this to Mary at the front desk she...

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Thank lovestravel1111
Eugene, OR USA
Reviewed 9 October 2014

This Marriott is downtown and suited well for a business or pleasure stay. Within walking distance elf most downtown venues including the Cleveland Browns, and the Cardinals. Everything's is nearby. Great restaurants are nearby, as well as a view and short walk to Lake Erie. The hotel staff were pleasant and welcoming, and the amenities and services were well inline...

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Thank Jbollig
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive comments regarding your recent stay. I am happy to hear that the staff was pleasant and the service was excellent. I will be sure to pass along your comments to celebrate our success. I appreciate your feedback and we hope to have you back as our guest in the future. Best regards, Kristen

Reviewed 8 October 2014 via mobile

The rooms are clean. That's about the end of my positive review. I know it's a Marriott, but I've stayef in dives with better amenities and they don't nickel and dime you for everything. No free wifi, $25 for parking, breakfast is another $20... For just the room and parking it was $185 for one night.

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1Thank Abagdonas
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for taking the time to share your comments about your recent stay. Unfortunately, the parking garage is owned and operated by a third party vendor and they control the pricing for the garage. I will be sure to pass along your comment regarding the cleanliness to our housekeeping team. I appreciate your feedback and we hope to have...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Region: United States > Ohio > Cleveland
Price Range: €155 - €296 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#1 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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