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Cleveland Marriott Downtown at Key Center

1,031 reviews
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Traveller (219)
Room & Suite (124)
Pool & Beach (7)
Overview
  • Excellent53%
  • Very good35%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock and roll hall”(143 reviews)
“corner room”(52 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
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Rooms
5 Mar6 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,031)Write a Review
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524
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Show reviews that mention
All reviewsrock and roll halldavid's restaurantcorner roomgreat hotelwithin walking distancethe concierge loungeconvention centerbrowns stadiumvalet parkinghall of famelake eriepublic squarebreakfast buffetwarehouse districtself parkwould stay here againfootball stadium
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331 - 335 of 1,012 reviews
Reviewed 25 May 2015 via mobile

Pool is 3 ft deep and 30+ ft long. Great for small kids. NOT for swimming. Hotel and staff are wonderful. Location is great for R&R hall of fame, any sporting events, and access to lakefront. Rooms are average size. Double beds are small but...More

Thank Joseph S
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 26 May 2015

Hello Joseph, Thank you for sharing your feedback regarding your recent visit to our hotel in Cleveland. I'm happy to hear that we were able to meet and exceed your expectations. If we can be of any assistance with future travels to Cleveland, I hope...More

Reviewed 24 May 2015

Lots of good points-good location, pleasant staff, allowed me to check in early in the morning, generic but nice room with comfortable bed and kiosk where you can buy prepared food and whatever else you might need. My only complaint, and this is a big...More

Thank MIkeremhead
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 26 May 2015

Hello Mike, Thank you for sharing your feedback regarding your recent visit to our hotel in Cleveland. I'm happy to hear that we were able to meet and exceed your expectations. Thank you for commenting on your experience. As Marriott Rewards members, you can receive...More

Reviewed 22 May 2015

I really loved this hotel. From the moment I walked in, I felt special. The staff were fantastic and the leadership is very visible in the front line as well as throughout the hotel. I enjoyed the concierge lounge staff very much as I did...More

Thank mohsenmd
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 26 May 2015

Greetings from Cleveland, Thank you for sharing your feedback regarding your recent visit to our hotel in Cleveland. I'm happy to hear that we were able to meet and exceed your expectations. Thank you for commenting on our concierge staff. The team strives for delivering...More

Reviewed 21 May 2015

Our company just had a user convention here this past Weds & Thurs. This is one of the most impressive hotels in so many ways. The employees were great - everyone from valet, food servers, bartenders were all so pleasant, just fantastic. The food quality...More

Thank Solo2112
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 26 May 2015

Greetings from Cleveland, Thank you for sharing your feedback regarding your recent visit to our hotel in Cleveland. I'm happy to hear that we were able to meet and exceed your expectations during your conference. I'm thrilled that you were able to enjoy the Cavalier...More

Reviewed 21 May 2015 via mobile

Stayed here for a Cleveland Clinic conference. It was very nice, very clean, very convenient. Only issue was how they charged my roommate. Did not do as she requested with her card, overcharged her too. The common areas are nice and comfy, doormen friendly and...More

Thank perch59
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 26 May 2015

Greetings from Cleveland, Thank you for sharing your feedback regarding your recent visit to our hotel in Cleveland. I'm happy to hear that we were able to meet and exceed your expectations. Thank you for sharing the feedback regarding the billing. I trust that we...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$144 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Room types
Non-Smoking Rooms
Details
Price range
US$144 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Room types
Non-Smoking Rooms
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Traveller (219)
Room & Suite (124)
Pool & Beach (7)
Dining (3)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Chandra S
11 January 2018|
AnswerShow all 3 answers
Response from 61elc | Reviewed this property |
I am not sure Sorry
0
Votes
LoriCWV
24 November 2017|
AnswerShow all 6 answers
Response from Howbar | Reviewed this property |
There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
1
Vote
Annie B
20 July 2017|
AnswerShow all 2 answers
Response from HockeyMom365 | Reviewed this property |
We were there June30-July 3 and it was still closed for renovations. The concierge club closes on the weekends.
0
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Room Tips
"Ask about construction"
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"Corner room was nice with lots of windows! We were on the 9th floor and had a view of the stadium & Lake..."
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"High floors are quieter. Concierge loungs is on 20th floor."
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"Get a room on a higher floor"
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