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Cleveland Marriott Downtown at Key Tower

Traveller (234)
Room & Suite (129)
Traveller (234)
Room & Suite (129)
Pool & Beach (7)
Overview
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1360 West Mall Drive, Cleveland, OH 44114 See on map
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Heated pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Additional information
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Reviews (1,079)
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1,059 results
Traveller rating
546
369
100
26
18
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546
369
100
26
18
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All reviews rock and roll hall great hotel corner room within walking distance convention center the concierge lounge hall of fame valet parking browns stadium public square warehouse district breakfast buffet lake erie self park would stay here again football stadium hotel bar
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1 - 5 of 1,059 reviews
Reviewed 1 week ago

The Marriott Downtown at Key Tower is a totally revamped location with up to date electronics checkin WiF, TVs and furniture. The staff is professional, knowledgeable, friendly, and courteous. They go the extra mile to ensure your satisfaction. The formal restaurant is Italian and top...More

Thank Eric M
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key TowerResponded 1 week ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

Reviewed 2 weeks ago

Great location, but problem with room assignment: pungent room odor caused by water leak on carpet, required relocation to another room with different amenities on same floor late in the evening. Slow/unsafisfactory response by management.

Thank 369gusg
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key TowerResponded 1 week ago

Thank you for the gift of feedback and we will address and get better. Stay with us again soon.

Reviewed 4 weeks ago

Stayed at this hotel on a Saturn night to explore downtown Cleveland. It was to reach this hotel from the airport. There is Metro train from Airport to Tower Center in Cleveland downtown. From there the hotel is just across a Square. I was given...More

Thank Sundncr
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key TowerResponded 4 weeks ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

Reviewed 15 October 2018

We been coming to this hotel for several years and have always recommended it to friends. What a difference a year makes! As a platinum member I booked a club level lake view room. Got a room by the elevator with a glimpse of the...More

Thank snworb
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key TowerResponded 16 October 2018

Thank you for the gift of feedback and we will address and get better. Stay with us again soon.

Reviewed 15 October 2018

This is a very good place to stay in Cleveland. You are near the offices and sports, and University Circle is only 15 minutes away. The rooms are standard for a Marriott, and the bathrooms are spacious. The public areas are welcoming, and the staff...More

Thank Will R
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key TowerResponded 16 October 2018

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

View more reviews
About
Description
Experience style, sophistication and an ideal setting at newly revitalized Cleveland Marriott Downtown at Key Center. Our hotel in Cleveland, Ohio features accommodations with sleek furnishings, in a perfect More metropolitan locale that acts as an elegant retreat. Look out from our hotel and enjoy stunning views of Lake Erie and the city skyline. Nearby, explore exciting destinations including Browns Stadium, Progressive Field and the Rock & Roll Hall of Fame. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Air Conditioning
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Business
,
Romantic
,
Onsen
,
Family
,
Luxury
Room types
Family Rooms, Non-Smoking Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Romantic
,
Onsen
,
Family
,
Luxury
Room types
Family Rooms, Non-Smoking Rooms
Number of rooms
400
Price range
US$145 - US$343 (Based on Average Rates for a Standard Room)
Also Known As
Marriott Cleveland Downtown At Key Hotel Cleveland
,
Key Center
,
Cleveland Marriott Downtown At Key Tower Ohio
Location
United States > Ohio > Cleveland
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Romantic
,
Onsen
,
Family
,
Luxury
Room types
Family Rooms, Non-Smoking Rooms
Number of rooms
400
Price range
US$145 - US$343 (Based on Average Rates for a Standard Room)
Also Known As
Marriott Cleveland Downtown At Key Hotel Cleveland
,
Key Center
,
Cleveland Marriott Downtown At Key Tower Ohio
Location
United States > Ohio > Cleveland
Photos
Traveller (234)
Room & Suite (129)
Pool & Beach (7)
Dining (3)
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Questions & Answers
Ask a question
Kristine O
23 May 2018|
Answer
Response from Jane B | Reviewed this property |
Yes, I believe they did.
0
Votes
Chandra S
11 January 2018|
AnswerShow all 3 answers
Response from 61elc | Reviewed this property |
I am not sure Sorry
0
Votes
LoriCWV
24 November 2017|
AnswerShow all 6 answers
Response from Howbar | Reviewed this property |
There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
1
Vote
Room Tips
"Higher floors with Lake Views are spectacular."
Sundncr
4 weeks ago
Read review
"The architecture views are priceless"
jennifercT2173UA
13 Aug 2018
Read review
"Our room did not face the lake. Good view of the government building, which looks very nicely lit at..."
r2optimist
12 Aug 2018
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"The upper floors are very nice, and please be mindful they are undergoing some renovations to upgrade and..."
billiefeagin
6 Aug 2018
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