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5/3/2018 6/3/2018
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    Cleveland Marriott Downtown at Key Center

    1360 West Mall Drive, Cleveland, OH 44114
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    5/3/2018 6/3/2018
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    US$360
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    Traveller (219)
    Room & Suite (124)
    Pool & Beach (7)
    Overview
    • Excellent53%
    • Very good35%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    3.5 Star Hotel
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    Rooms
    5 Mar6 Mar
    |
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,031)
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    1 - 5 of 1,012 reviews

    Reviewed 2 weeks ago via mobile

    Accommodations matched the Marriott brand. If you are looking for an upgraded experience there is an autograph, ritz and Renaissance all nearby. For a regular trip though, this spot was just fine. Easy check in / Check out. Decent bar (currently going thru a remodel)....More

    Thank Jfc073
    Reviewed 2 weeks ago via mobile

    I give 4 of 5 only because it was under construction. This will be 5/5 when finished. The staff and service were fantastic! Even the valet attendants were outstanding. The view from my room was gorgeous. Convenient and within walking distance to local restaurants. The...More

    Thank Catherine J
    Reviewed 3 weeks ago via mobile

    Good hotel with views of the city, square, or lakefront. Good bartender working when we were there. The lobby and first floor were under renovations during our stay. We did not have a chance to eat here this time, but have enjoyed the food here...More

    Thank Douglas E M
    Reviewed 3 weeks ago

    Arrived for business meetings, snow and cold around 6pm. Hotel entrance is under construction, very unorganized, difficult to get in and out of the hotel- check in is on the 4th floor .... no directions to use elevator . Check in - registers not up...More

    Thank C S
    Reviewed 8 January 2018 via mobile

    The hotel was very clean and the beds were extremely comfortable. The only problem was the hotel is being renovated and the lobby/ check in is located on the 4th floor. Since it’s normally a typical hotel floor it’s very congested. The indoor swimming pool...More

    Thank Wendy526
    Response from ClevelandMarriottKey, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 9 January 2018

    Dear Wendy526, Thank you for taking the time to share your feedback regarding a recent stay with us at the Cleveland Marriott Downtown at Key Center. While I'm happy to see that a portion of your stay was well received, I'm disappointed that we were...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$143 - US$356 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Romantic Hotel in Cleveland
    • #1 Business Hotel in Cleveland
    • #2 Green Hotel in Cleveland
    • #3 Family Hotel in Cleveland
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 400
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, Travelocity, Expedia, Hotels.com, Booking.com, Orbitz, Priceline, Hotwire, HotelQuickly, Cancelon and getaroom.com so you can book your Cleveland Marriott Downtown at Key Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Ohio >
    • Cleveland
    • Also Known As
    • Marriott Cleveland Downtown At Key Hotel Cleveland ,
    • Key Center ,
    • Cleveland Marriott Downtown At Key Center Ohio
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    Traveller (219)
    Room & Suite (124)
    Pool & Beach (7)
    Dining (3)
    Business Centre & Event Rooms (6)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Chandra S
    11 January 2018|
    AnswerShow all 3 answers
    Response from 61elc | Reviewed this property |
    I am not sure Sorry
    0
    Votes
    LoriCWV
    24 November 2017|
    AnswerShow all 6 answers
    Response from Howbar | Reviewed this property |
    There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
    1
    Vote
    Annie B
    20 July 2017|
    AnswerShow all 2 answers
    Response from HockeyMom365 | Reviewed this property |
    We were there June30-July 3 and it was still closed for renovations. The concierge club closes on the weekends.
    0
    Votes
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    Room Tips
    "Ask about construction"
    Read review
    "Corner room was nice with lots of windows! We were on the 9th floor and had a view of the stadium & Lake..."
    Read review
    "High floors are quieter. Concierge loungs is on 20th floor."
    Read review
    "Get a room on a higher floor"
    Read review
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