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4/2/2018 5/2/2018
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    Cleveland Marriott Downtown at Key Center

    1360 W Mall Dr, Cleveland, OH 44114-1300
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    4/2/2018 5/2/2018
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    US$209
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    Traveller (217)
    Room & Suite (100)
    Pool & Beach (7)
    Overview
    • Excellent53%
    • Very good35%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    3.5 Star Hotel
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    Rooms
    4 Feb5 Feb
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,026)
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    1 - 5 of 1,008 reviews

    Reviewed 2 weeks ago via mobile

    The hotel was very clean and the beds were extremely comfortable. The only problem was the hotel is being renovated and the lobby/ check in is located on the 4th floor. Since it’s normally a typical hotel floor it’s very congested. The indoor swimming pool...More

    Thank Wendy526
    Response from ClevelandMarriottKey, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 2 weeks ago

    Dear Wendy526, Thank you for taking the time to share your feedback regarding a recent stay with us at the Cleveland Marriott Downtown at Key Center. While I'm happy to see that a portion of your stay was well received, I'm disappointed that we were...More

    Reviewed 3 weeks ago via mobile

    Stayed here when taking kids to Rock n Roll HOF ... staff was courteous and friendly; lunch options were solid w a ton of locally sourced options across salads and sandwiches. The chili is very good—ask for the sour cream on the side—and the Reuben...More

    Thank Bill H
    Reviewed 4 weeks ago

    We arrived to a hall of construction and no lobby. Lobby was on the fourth floor at elevator landing. No lobby! Brought my family for a night in Cleveland. I called the hotel for a early check-in. Was told that they can’t give early check-ins,...More

    Thank cyndi34
    Response from KeyRoomsManager, Manager at Cleveland Marriott Downtown at Key CenterResponded 4 weeks ago

    Dear Cyndi34, I wanted to thank you for sharing your review on our hotel in Cleveland, through reviews like yours, we are able to improve upon service and product opportunities. We strive to create memorable experiences for all of our guests and feel terrible that...More

    Reviewed 4 weeks ago

    Enjoyed the service, the beds were comfortable and the staff did a really good job. I would totally recommend it as it is clean and well managed. The rooms are a good size and the bathroom is fine. It is slightly out dated and needs...More

    Thank Nadia A
    Reviewed 5 weeks ago

    I'm going to start with the bad, because there was only a little of it. As others have noted, the lobby was under construction and we had to find our way to the temporary registration desk on the 4th floor. It would have been nice...More

    Thank tallguy3268
    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$120 - US$319 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Cleveland
    • #1 Romantic Hotel in Cleveland
    • #2 Green Hotel in Cleveland
    • #3 Family Hotel in Cleveland
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 400
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, Priceline, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Cleveland Marriott Downtown at Key Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Ohio >
    • Cleveland
    • Also Known As
    • Marriott Cleveland Downtown At Key Hotel Cleveland ,
    • Key Center ,
    • Cleveland Marriott Downtown At Key Center Ohio
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    Traveller (217)
    Room & Suite (100)
    Pool & Beach (7)
    Dining (3)
    Hotel & Grounds (128)
    Bathroom (18)
    Business Centre & Event Rooms (10)
    Nearby
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    Ask a question
    Questions & Answers
    Chandra S
    11 January 2018|
    AnswerShow all 3 answers
    Response from 61elc | Reviewed this property |
    I am not sure Sorry
    0
    Votes
    LoriCWV
    24 November 2017|
    AnswerShow all 6 answers
    Response from Howbar | Reviewed this property |
    There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
    1
    Vote
    Annie B
    20 July 2017|
    AnswerShow all 2 answers
    Response from HockeyMom365 | Reviewed this property |
    We were there June30-July 3 and it was still closed for renovations. The concierge club closes on the weekends.
    0
    Votes
    Room Tips
    "Corner room was nice with lots of windows! We were on the 9th floor and had a view of the stadium & Lake..."
    Read review
    "High floors are quieter. Concierge loungs is on 20th floor."
    Read review
    "Get a room on a higher floor"
    Read review
    "Get room facing the Lake!"
    Read review
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