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Cleveland Marriott Downtown at Key Center

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Traveller (228)
Room & Suite (130)
Pool & Beach (7)
Ratings and reviews
Certificate of Excellence
  • Excellent53%
  • Very good35%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock and roll hall”(146 reviews)
“corner room”(52 reviews)
View all reviews
What's included
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
4 Star Hotel
Experience style, sophistication and an ideal setting at newly revitalized Cleveland Marriott Downtown at Key Center. Our hotel in Cleveland, Ohio features accommodations with sleek furnishings, in a perfect metropolitan locale that acts as an elegant retreat. Look out from our hotel...
Offers from Cleveland Marriott Downtown at Key Center
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Location and contact
1360 West Mall Drive, Cleveland, OH 44114
Hotel website
1.9 km to Burke Lakefront Airport
160 restaurants are within a 0.5 km radius
0.7 km from Rock & Roll Hall of Fame
View nearby attractions and restaurants
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Rooms
31 Jul1 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,048)
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1,028 results
Traveller rating
531
363
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531
363
95
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17
Show reviews that mention
All reviewsrock and roll halldavid's restaurantcorner roomgreat hotelwithin walking distanceconvention centerthe concierge loungebrowns stadiumhall of famevalet parkingpublic squarewarehouse districtbreakfast buffetlake erieself parkwould stay here againfootball stadium
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1 - 5 of 1,028 reviews
Reviewed 1 week ago

Never stayed at Marriott at the Key Center but have stayed at other properties like The 9, Residence Inn Downtown, Aloft etc. This by far is the best out of all of them. The beds are the most comfortable that I have ever slept in...More

Thank welovethecavs
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 1 week ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

Reviewed 2 weeks ago

Well this is a difficult hotel to review. In all my years as a Travel Photographer, I have never stayed in a hotel with such extremes in customer service! Let me begin when we arrived: We pulled up in our car, and saw two members...More

2  Thank Mickigirl1310
Response from Shauna S, Executive Administrative Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 2 weeks ago

Thank you for reaching out to us about your recent stay in Cleveland and providing us with the gift of feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent...More

Reviewed 3 weeks ago

Just stayed three nights and had a good time. As others have mentioned the staff makes this hotel great. We were greeted every time in the main lobby with a nice "Hello". After entering the lobby one day from a long walk the bellman greeted...More

1  Thank scott4808
Response from Shauna S, Executive Administrative Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 3 weeks ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

Reviewed 22 May 2018 via mobile

I was here for 6 nights on business. The hotel is just two blocks from the Huntington convention center, right across the street from the health center (can’t remember the name of that) and walking distance to the Rock n Roll hall of fame. There...More

Thank Ronda O
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 24 May 2018

Thank you for choosing to stay with us. We are working on finsihing our renovation and would love to have you come back and see us. I will pass this onto Gary for making things wonderful for you. We are thrilled you enjoyed your stay...More

Reviewed 18 May 2018

The hotel is in a great location. The room was very clean. The lobby is undergoing construction, but noise is minimal. The one issue I encountered was there is no parking next to the building. There is an underground parking lot across the street, but...More

1  Thank Etzella
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 21 May 2018

Thank you for the gift of feed back. We are so excited to be finishing our lobby renovations this summer. We hope next time you are in Cleveland you choose to stay with us again!

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About
Description
Experience style, sophistication and an ideal setting at newly revitalized Cleveland Marriott Downtown at Key Center. Our hotel in Cleveland, Ohio features accommodations with sleek furnishings, in a perfect ...More metropolitan locale that acts as an elegant retreat. Look out from our hotel and enjoy stunning views of Lake Erie and the city skyline. Nearby, explore exciting destinations including Browns Stadium, Progressive Field and the Rock & Roll Hall of Fame. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Onsen
,
Family
,
Luxury
Room types
Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Beachfront
Free Parking
Spa
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Onsen
,
Family
,
Luxury
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Onsen
,
Family
,
Luxury
Room types
Non-Smoking Rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Onsen
,
Family
,
Luxury
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (228)
Room & Suite (130)
Pool & Beach (7)
Dining (3)
Business Centre & Event Rooms (8)
Questions & Answers
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Kristine O
23 May 2018|
Answer
Response from Jane B | Reviewed this property |
Yes, I believe they did.
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Chandra S
11 January 2018|
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Response from 61elc | Reviewed this property |
I am not sure Sorry
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LoriCWV
24 November 2017|
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Response from Howbar | Reviewed this property |
There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
1
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