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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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930 Reviews from our TripAdvisor Community

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Showing 914: English reviews
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Cary, North Carolina
Reviewed yesterday NEW

This was a very nice Marriott located in a perfect location. The hotel was friendly and the rooms were updated and comfortable. The lobby and pub-style restaurant downstairs were convenient and comfortable to meet with others and grab a bite. I would definitely stay at this location again.

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Helpful?
Thank Stephanie C
Reviewed 4 days ago NEWvia mobile

I was visiting friends in Cleveland and this hotel offered the best location with lots of attractions and restaurants within walking distance. The bed was heavenly and pillows were the ultimate in softness. The staff was professional, helpful, and friendly not only the front desk, but the valet, porters and housekeepers too. Other than a false fire alarm at 3...

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Helpful?
Thank Maria P
Stow, Ohio
Reviewed 2 weeks ago

I've lived in Northeast Ohio my entire life and have spent a considerable amount of time in downtown Cleveland at sporting events, concerts and at the restaurants. This was my first time spending the night at one of the hotels. The Marriott was fantastic. The lobby area was grand and the staff at reception were extremely friendly. We had a...

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Helpful?
Thank nsalandre
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello nsalandre, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations. Love the motto! We hope to have the opportunity to host you again in the near future. Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General Manager Cleveland Marriott Downtown at Key Center...

Reviewed 2 weeks ago

Staff was very friendly and the room was very clean and well decorated. I actually ended up not attending Beerfest because I was sick so I watched the many channels they had and rested in their extremely comfortable bed. My only complaints had to do with my comfort while trying to sleep. There are two alarm systems on the wall...

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Helpful?
Thank Erin S
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Erin S, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations. Thank you sharing with us the feedback regarding the doors. I will have our team look into this immediately. We hope to have the opportunity to host you again in the...

Montpelier, Vermont
Reviewed 2 weeks ago

I am a tour operator so tend to be a bit more critical than some. From the moment I arrived at this hotel for a 6 night stay, I was impressed with the Customer Service that continued throughout our stay. Alan, the gentleman who brought our bags to the room was professional, knowledgeable, and efficient. We were two woman sharing...

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Helpful?
Thank Linda E
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Linda E, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations. We enjoyed hosting you as well as your group recently. I'm thrilled to see that Alan was able to anticipate your needs regarding luggage. I'm happy to see that your time...

Lancaster, Pennsylvania
Reviewed 2 weeks ago via mobile

I have never stayed at a hotel that was so friendly. Each time you walked through the lobby you are greeted with a smile and a hello. The rooms are spacious and very clean. The restaurant food was delicious.

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Helpful?
Thank Deirdre S
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Deirdre S. Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm thrilled to see that we were able to meet and exceed your expectations. We hope to have the opportunity to host you again in the near future. Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General Manager Cleveland Marriott Downtown at Key Center...

Reviewed 2 weeks ago via mobile

What a great location! The hotel is attached to the underground parking garage (self-park is only $8. If you get parking through the hotel, it will cost you $22) The entrance to the convention center is directly across the street from the Marriott. Rooms were great, although there was only 1 coffee pod for 1 cup. Even though there were...

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Helpful?
Thank Patty M
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Patty M, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations. I'll share your feedback regarding the coffee with my team. We look forward to having the opportunity to host you again in the near future. Continue to Travel Brilliantly!!! Sincerely, Jamie...

Cuyahoga Falls, Ohio
Reviewed 3 weeks ago via mobile

We found the location perfect for a recent event at the convention center. Valet overnight parking at $30 felt high but probably the standard. Our king bed room was clean & nicely decorated. The shower was great - towels of very good quality.

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Helpful?
Thank Dustin B
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Dustin B, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that our location worked out for you and that we were able to meet your expectations with our services. We hope to have the opportunity to host you again in the near future. Continue to Travel Brilliantly!!! Sincerely, Jamie...

highstandards1034
Reviewed 4 weeks ago

This room was comfortable and close to the elevator. The room was very clean and that is important! Was across the street and great to attend convention so close. The staff was extremely helpful every step of the trip. Nice convenience store with milk, etc for your room and great prices. I enjoyed my stay except for two things they...

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Helpful?
Thank highstandards1034
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello highstandards1034, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we had the opportunity to host you. While I'm grateful to see the kind words you've shared, I'm disappointed that we were not able to meet and/or exceed all of your expectations. Thank you for mentioning the concerns you...

now Orlando
Reviewed 4 weeks ago

I stayed here for the ABA conference in January of 2017. It was cold and wet for most of the week so I was super happy with the location which is right across the street from the convention center. Rooms were clean, staff was nice. It was your typical Marriot. Nothing was over the top and nothing was terrible just...

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Helpful?
Thank JTTsports
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello JTTsports, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet and exceed your expectations. We had a great time hosting your and your group. We look forward to seeing you again very soon! Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General Manager Cleveland Marriott...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Square, Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Price Range: €170 - €290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#1 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
16 questions
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors better sleep and the views do not disappoint!”
 of 5 bubbles StephanieC92812, 22 Feb 2017 | Read review
“Ask for a corner room, if available.”
 of 5 bubbles nsalandre, 9 Feb 2017 | Read review
“Corner rooms have great views, if you're OK with one king bed.”
 of 5 bubbles tevansen, 24 Jan 2017 | Read review
“Corner rooms are the best alot of windows - great views - ask for a high floor.”
 of 5 bubbles 640michaelv, 19 Jan 2017 | Read review
“Room 2417 has a great view of Browns Stadium and Lake Erie.”
 of 5 bubbles AMagone, 5 Dec 2016 | Read review
5 of 5