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InterContinental Hotel Cleveland

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455 Reviews from our TripAdvisor Community

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Showing 444: English reviews
A TripAdvisor Member
Reviewed 4 days ago NEW via mobile

Thank you to the wonderful hotel staff who made our stay very comfortable during a difficult time. Beyond the easy accessibility to Cleveland Clinic, this hotel provided personalized and thoughtful service, as well as exceptionally clean, upscale rooms. The receptionists were very accommodating and the club lounge was quiet with attentive staff. I'd highly recommend eating at Table 45, as... More 

Helpful?
Thank A TripAdvisor Member
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Guest, I am pleased to know that our staff were able to provide you with caring service during your stay at the InterContinental Hotel Cleveland. I will be sure to pass along your appreciation to everyone. Thank you for your review. Sincerely, Sacha Jurva Hotel Manager More 

Richmond, Texas
Level Contributor
7 reviews
Reviewed 1 week ago

The room and conference facility was clean and upscale. Designed to accommodate the Arab Emerite, there's a beautiful world map in the lobby. The restaurant had tasty vegan options, so I was happy eating there too.

Helpful?
Thank barbaratconway
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear barbaratconway, It is wonderful to know you thoroughly enjoyed your stay at the InterContinental Hotel Cleveland and your meal in the restaurant. Thank you for leaving us your feedback. I hope you will stay with us again the next time you are in Cleveland. Sincerely, Sacha Jurva Hotel Manager More 

ohio
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

The best part of this hotel was staying on the Club Level. The staff on the club level was very friendly and the food and drink provided to the guests was great. I would highly recommend staying here but only if you are on the Club Level. It is not close to downtown but if you are coming to the... More 

Helpful?
Thank summerb26
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear summerb26, I am pleased to know that you enjoyed the Club Lounge at the InterContinental Hotel Cleveland. We do have wonderful staff working for us. I hope that you were able to visit the University Circle area while you were staying with us. The Cleveland Museum of Art, Botanical Gardens, and Severance Hall are wonderful cultural venues, and the... More 

A TripAdvisor Member
Reviewed 3 weeks ago via mobile

We recently stayed here for two nights while visiting the Clinic. It was amazingly convenient with access to all areas. The rooms were well done with excellent linens. The hotel, conceirge, Bernadette Harris, was extremely helpful in locating some forgotten items & sending them to us that same day. They all arrived safely and we are grateful for her excellent... More 

Helpful?
Thank A TripAdvisor Member
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Guest, It is wonderful to know that you had an excellent stay at the InterContinental Hotel Cleveland. I am pleased as well that Bernadette provided you with great service, and will be sure to pass along your appreciation. Thank you for providing your comments. Sincerely, Sacha Jurva Hotel Manager More 

Cleveland, Ohio
1 review
Reviewed 4 weeks ago

The property is fine, no complaints, but the service did not live up to the 5 star rating of Intercontinental Hotels. For example, the house keepers repeatedly forgot to replace our glasses in the room, even after leaving them a note. The breakfasts are very basic and repetitive in the executive lounge. Thank goodness for the lounge supervisor, Anntoinette Peterson,... More 

Helpful?
Thank santowelman
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear santowelman, While I am very pleased to know that Antoinette provided you with excellent and personal service, I am very sorry that our teams otherwise missed the mark with their service during your stay. I have reached out to the managers to address your concerns with their colleagues. Thank you for providing us with this very important feedback regarding... More 

Hawaii
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 weeks ago via mobile

The hotel is most convenient if you have an appointment at the clinic. We were not concerned about the weather--it was rainy--as there is a sky walk leading from the hotel to the clinic. The clinic is a large complex and while waiting around for various appointments, there were little shops and a Starbucks around in which to kill time.... More 

Helpful?
Thank FrancineMiddlecozy
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear FrancineMiddlecozy, I am very pleased that you enjoyed your stay with us at the InterContinental Hotel Cleveland. I feel that the Skyway is a great amenity for our guests, as the weather can be rather disagreeable in Cleveland. And it's great our staff provided you with friendly service. I hope that all went well for you and your family... More 

Cleveland, Ohio
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 October 2016

The positive: front desk staff and valets were all very nice and professional. The building itself and location are good, close to public transportation and a short distance to downtown and other neighborhoods with a number of things to do. The negatives: housekeeping was sub par, especially for the cost of a room at this hotel. Storage areas in the... More 

Helpful?
1 Thank Firegrrl03
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Firegrrl03, Thank you for your feedback regarding your stay at the InterContinental Hotel Cleveland. I am very sorry to know that you were disappointed with your stay. I will be sharing your comments with our teams, so that they can address the items you've listed. I apologize that this had such a negative impact. Thank you for providing us... More 

Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 October 2016

If you want easy access to water, do not stay here. There is no convenient water for sale. No vending machines. We arrived after a long day of travel and called the concierge to ask if there was a convenience store or vending machine on the property. They said there was not. If we wanted water, there was a small... More 

Helpful?
Thank Pablo R
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Pablo R, I very sorry that your experience at the InterContinental Hotel Cleveland did not meet your expectations for an InterContinental Hotel. Please know that our guests are of utmost importance, and your feedback is very valuable to us. We do strive to offer menu items that are suited to the needs of the patients staying with us as... More 

Toronto, Canada
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 October 2016 via mobile

This is a fabulous place It is a hotel located on the campus of the Cleveland clinic. The staff is dedicated to service They helped us with dinner reservations and going back and forth to the stadium. The on site restaurant is a little pricey but the food is good.

Helpful?
Thank lorne g
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear lorne g, Thank you for commenting on your stay at the InterContinental Hotel Cleveland. I'm pleased you had a great stay while in town for the playoff game between Toronto and Cleveland. I will be sure to let the staff know their service had such a positive impact. I hope you had a lot of fun at the game.... More 

Philadelphia, Pennsylvania
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 October 2016

This is a busy hotel on the Cleveland Clinic campus, and it is wonderful. So many of the staff are "international," and it was great fun to engage with them all. Service was very good, and the room was really, really good, and well laid-out. Not inexpensive by any means, but perfect for the occasion.

Helpful?
Thank DavidMoore2328
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear DavidMoore2328, Thank you for posting your comments on your recent stay at the InterContinental Hotel Cleveland. It is great for me to know that you enjoyed your stay and your interactions with our colleagues. We are very fortunate to employ staff from around the world. I will be sure to share your appreciation for their service. Sincerely, Sacha Jurva... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 

Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Ave, Cleveland, OH 44106-2100
Region: United States > Ohio > Cleveland
Price Range: €144 - €279 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio
Hotel Style:
#2 Green Hotel in Cleveland
#8 Luxury Hotel in Cleveland
#13 Family Hotel in Cleveland
#13 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hotel Cleveland staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Hotel Cleveland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the Club Level”
 of 5 bubbles summerb26, 13 Nov 2016 | Read review
“Try to get a room away from elevators.”
 of 5 bubbles DavidMoore2328, 16 Oct 2016 | Read review
“Get a room on the 14th floor because they serve breakfast there”
 of 5 bubbles 327PaulD327, 29 Sep 2016 | Read review
“You don't want to face the helicopter pad area I am told, ambulance helicopters can arrive anytime, I never heard them.”
 of 5 bubbles TravlerRich, 4 Sep 2016 | Read review
“we were on the 10th floor, northern view of the Lake.”
 of 5 bubbles qxjim, 9 Aug 2016 | Read review
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