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InterContinental Suites Hotel Cleveland

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InterContinental Suites Hotel Cleveland
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426 Reviews from our TripAdvisor Community

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Cincinnati, Ohio
Reviewed 3 weeks ago via mobile

Literally a block from the main entrance to Cleveland Clinic. Professional and courteous front desk staff. Roomy and modern rooms with comfortable beds. Kitchenette with sink, microwave and small fridge. Large gym with plenty of machines. I was at the end of the hall and it was very quiet!

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Helpful?
Thank Sambachica
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Sambachica, Thank you for reviewing your stay at the InterContinental Suites Hotel. It's great to know you had an impressive stay, and courteous service from our staff. I hope you will choose to stay with us again the next time your travels bring you to Cleveland. Warm Regards, Chelsey Felty Administrative Assistant to the Hotel Manager

Reviewed 3 weeks ago

I stayed in this hotel for the job interveiw at the Cleveland Clinic. Before I made the reservation, I called the front desk if this hotel was connnected to the hospital directly and the staff informed me that it is indeed connected. However it was not true. The Intercontinental hotel is connected but not this suites and holiday inn. However,...

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Helpful?
Thank jamin K
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear jamin K, Thank you for commenting on your stay at the InterContinental Suites Hotel. I apologize that you had a few issues during your stay, and that there was miscommunication about the Hotel being connected to the Cleveland Clinic. It is true that we do not keep plates and utensils in the rooms, but we are more than happy...

Reviewed 3 weeks ago

Liked this hotel when we stayed for my daughter's surgery at the Cleveland Clinic. Uncomfortable couch. Very slow wifi. Nice mattresses. Nice bathroom set-up. The room service was from their restaurant, which is expensive but divine. I recommend the pot roast.

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Helpful?
Thank Kanchan M
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Kanchan M, Thank you for taking a few moments to review your stay at the InterContinental Suites Hotel. I apologize that you experienced slow wifi during your stay, and hope that we were able to have our IT Manager correct this for you while you were here. I also hope that all went well with your daughter's surgery at...

Reviewed 9 February 2017

The entire hotel staff is extremely friendly & helpful: from assisting with luggage, check in / out, accommodating dietary needs, offering additional room provisions, helping with local transportation, etc. The facilities are immaculate: up-to-date and well maintained & cleaned. Wonderful amenities. Quiet and peaceful. Easy to find location.

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Helpful?
Thank Kristi J
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Kristi J, Thank you for your review of the InterContinental Suites Hotel. I am pleased you had a peaceful stay, and that our colleagues provided you with friendly and helpful service that met all of your needs. I will be sure to share your kind words with all. I hope you will stay with us again the next time...

Waco, Texas
Reviewed 7 February 2017

Wow. The hotel staff was very accommodating and friendly. The restaurant staff even more so! We looked forward to breakfast every morning - just to see the fantastic waitress and to have one of their delicious made-to-order omelets and fresh coffee. One of the chefs recommended some fabulous restaurants for us to try out. What great recommendations! The hotel staff...

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Helpful?
Thank GourmetGalleryK
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear GourmetGalleryK, It is so wonderful to know that our colleagues at the InterContinental Suites Hotel took such great care of you during your difficult trip to Cleveland. I will be sure to share your kind words with everyone. We would love to welcome you back should your travels require you to return to Cleveland. Thank you for your feedback....

Riner, Virginia
Reviewed 17 January 2017 via mobile

Excellent hotel within walking distance to Cleveland Clinic. As a family we stayed in the suites during my mothers heart surgery and it was a relief to be so close to the hospital and have an escape during several long days and extremely stressful situation. The staff was excellent and extremely accommodating with our requests and in our needs. Thank...

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Helpful?
2Thank chrissieh373
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear chrissieh373, Thank you for reviewing your stay at the InterContinental Suites Hotel. I am pleased to know that our colleagues provided you and your family with excellent service during your time at the Cleveland Clinic for your mother's surgery. I will be sure to share your appreciation with everyone. I do hope that your mother is recuperating comfortably and...

Minneapolis, Minnesota
Reviewed 16 January 2017 via mobile

I was here on business working at the Cleveland Clinic for several days. I decided to give this hotel a try. Compared to other hotels of equal star level, I'd say it was pretty average. My biggest issue was the wifi, which was awful. If I'm trying to work I don't want my internet to be a slow crawl. I've...

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Helpful?
Thank Reid C
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Reid C, I apologize that you experienced issues with our wifi while you were staying at the InterContinental Suites Hotel. I have reached out to our IT Manager to test the connection. In the mean time, our Front Office Manager will be reaching out to you regarding your stay. I'm sorry that this had such a negative impact on...

fairfax station, United States
Reviewed 7 January 2017

Terrific hospital! We were there Jan. 2-6 assisting a family member undergoing surgery at the Cleveland Clinic. From the moment we drove up and handed our keys over to the valet until we departed on a very, very cold Friday morning, the staff could not have been more friendly, attentive, helpful and professional. The housekeeping staff, the restaurant staff, the...

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Helpful?
2Thank Richard C
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Richard C, I'm pleased you had such an enjoyable stay at the InterContinental Suites Hotel while you were in town with family at the Cleveland Clinic. I will be sure to share with the staff what an impact their service had on your stay. We are very lucky to be on the Clinic campus, as it makes things so...

Lake Forest, Illinois
Reviewed 4 January 2017

One must read the fine print, when a hotel takes your reservation, your a "gold member" and you prepay you should dmore than hope for a room. Why would they give our room away, When you are IHG you do what you want and hope clients com back, which I will not. The front desk lied to our family, happy...

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Helpful?
3Thank stalkinghorse
IHGService, Guest Relations Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hi stalkinghorse, Thank you for your recent stay and for taking the time to leave us your feedback. It is regrettable that some of our amenities and services did not live up to your expectations. Allow me to apologize for any inconvenience you may have experienced. As, I would like to follow up on your experience and have the opportunity...

Cincinnati, Ohio
Reviewed 28 December 2016

I stay at the Intercontinental Suites Hotel six to eight times a year for medical appointments at the Cleveland Clinic. The hotel is a bit pricey, but it is convenient to the Clinic on foot or via the shuttle. The rooms are always very clean with a coffee maker, microwave, mini fridge, desk, sitting area, and comfortable beds. The pillows...

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Helpful?
2Thank KFCincy26
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear KFCincy26, Thank you for reviewing your stay at the InterContinental Suites Hotel. I'm pleased to hear you always have a nice stay with us, and that our staff provide you with friendly service. I'm sorry you are disappointed with the pillows. The next time you are in, please let us know. We have a few different kinds, and maybe...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 

Additional Information about InterContinental Suites Hotel Cleveland

Address: 8800 Euclid Ave, Cleveland, OH 44106-2038
Region: United States > Ohio > Cleveland
Price Range: €105 - €197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio
Hotel Style:
#4 Green Hotel in Cleveland
#9 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Suites Hotel Cleveland staff and other travellers.
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Questions? Get answers from InterContinental Suites Hotel Cleveland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We only saw two rooms, 413 and 409 and stayed in 413. It was slightly larger and had a view of Euclid Ave. Very quiet room.”
 of 5 bubbles richardcY3351MY, 7 Jan 2017 | Read review
“I would pay the extra money for the suite!”
 of 5 bubbles beachmom250, 27 Dec 2016 | Read review
“Make sure everything works before you unpack”
 of 5 bubbles sharonkayz, 4 Aug 2016 | Read review
“If you can swing it, go for the pure rooms or ambassador suites for long term stay.”
 of 5 bubbles AP4JC4ever, 21 Mar 2016 | Read review
“421 was a good quiet suite”
 of 5 bubbles cheryls183, 22 Feb 2016 | Read review
5 of 5