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InterContinental Suites Hotel Cleveland

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Traveller (82)
Room & Suite (195)
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Overview
  • Excellent46%
  • Very good31%
  • Average13%
  • Poor6%
  • Terrible4%
Travellers talk about
“front desk”(101 reviews)
“room service”(38 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
8 May9 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (618)
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Traveller rating
269
189
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28
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269
189
81
38
28
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All reviewsfront desksmall kitchenetteroom servicevalet parkingliving roomkeurig coffee makerclinic campussitting areaking suitetwo blocksvalet servicefitness centerlate at nightrestaurant staffthe entire hotelmini fridgehousekeeping staff
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1 - 5 of 605 reviews
Reviewed today

A very well-run hotel and their rates and services for Cleveland Clinic families is excellent. Harold, the porter, does an excellent job - great customer service. In addition to helping with the luggage, Harold shows you around your room and points out important information about...More

Thank Bob C
Hotel's Favourite
Reviewed 14 January 2018 via mobile

We come to Cleveland monthly and we stay here each time 1-3 nights each time. It is only 2 blocks away from the Clinic, very walkable! They are always professional, friendly, and caring! The concierge is great too! So helpful on anything a we need...More

Thank Scott U
Response from mnd227, Manager at InterContinental Suites Hotel ClevelandResponded 20 January 2018

Dear Scott U First we thank you for your loyalty and appreciate your feedback. It is a pleasure to hear that every time you stay here, our staff has been "always professional,friendly and caring with a great concierge". We hope to always be your place...More

Reviewed 2 days ago

I was dissapointed in the free wifi. I know it's free, but it was less than 1mbps. I couldn't go back to buy the faster access. Very frustrating. Also clean every other day. Very nice and clean rooms though and very convenient.More

Review collected in partnership with this hotel
Thank 407jason
Response from Sherice H, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel ClevelandResponded yesterday

Dear 407jason, Many thanks for staying with us recently and for leaving us some feedback.It's good to know that you liked the cleanliness of our rooms and convenience of our location. I'm sorry to hear that our WiFi service did not meet your needs and...More

Reviewed 3 days ago

Started off with an incredibly slow check on. Was behind a couple who was checking i. And waited 13 minutes! The guy at the frint desk was SO slow. Room had some sort of chirping alarm going off (carbon monoxide, perhaps). Assigned to a 2nd...More

Review collected in partnership with this hotel
Thank NancyBrianIL
Response from mnd227, Manager at InterContinental Suites Hotel ClevelandResponded 2 days ago

Dear NancyBrianIL, I’m very sorry to learn that your stay with us was less than expected. I understand how frustrating these issues can be and I apologize that this was your experience. Thank you however, for providing this feedback so that we may work hard...More

Reviewed 2 weeks ago

Had a family member at the Cleveland Clinic and needed accommodations for two nights. The suite was clean and comfortable. Lots of pillows and a warm comforter made for a good night rest. The staff was professional and pleasant. The hotel is on the clinic...More

Thank Darlene T
Response from Sherice H, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel ClevelandResponded 1 week ago

Dear Darlene T, Many thanks for your review. I'm pleased that our InterContinental Suites Hotel provided a source of comfort and convenience while your family member visited the Cleveland Clinic. We wish you all the best and look forward to taking good care of you...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$146 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Cleveland
#7 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$146 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Cleveland
#7 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (82)
Room & Suite (195)
Dining (21)
Amenities (28)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Dawn N
14 March 2018|
AnswerShow all 4 answers
Response from Sherice H | Property representative |
Hello, Our Breakfast Buffet is $14.50. Thank you!
0
Votes
Adeel G
8 February 2018|
AnswerShow all 3 answers
Response from Herb2Aud | Reviewed this property |
I stayed in a regular suite. It was adequate.
0
Votes
britty123
20 March 2017|
Answer
Response from Chelsey F | Property representative |
Dear britty123, Thank you for your question about the InterContinental Suites Hotel. Our last extensive renovation, which included guest rooms, the restaurant, the lobby, and all public spaces, was completed in 2011. We... More
0
Votes
Room Tips
"Wifi too slow."
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"Rooms are comfortable but as this hotel is in high demand, the furniture could use some updating or more..."
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"Elevators are quick so any floor will work"
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"Wonderful room. Very comfortable bed. All the amenities, microwave, refrigerator, two flat screen TVs. Very..."
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