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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,335 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Showing 1,313: English reviews
Washington DC, District of Columbia
Reviewed 9 November 2015

Greatly exceeded my expectations, pleasantly surprised. Arrived very late and the hotel staff quickly checked me inn. The beds and pillows were brand new and very comfortable. The breakfast was first rate. Hotel shuttle driver was great and very responsive driving me to and picking me up from my meetings - I didn't even need a taxi. I wish I...

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Helpful?
Thank BobG1985
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you - thank you for the AWESOME review!!! So glad you had a great stay with us. Please come back soon.

Ford Cliff, Pennsylvania
Reviewed 8 November 2015

Tina and Matt at the front desk were very welcoming. Always had a smile on there faces and they could put a smile on anyone's face. Their kind words and humor were just what made our stay even better than we could have asked. Our accommodations were perfect, clean and neat.

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Helpful?
Thank Sherril N
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the kind words in regard to our one and only Tina and Matt. We have a great team here and we appreciate the excellent feedback.

Akron, Ohio
Reviewed 8 November 2015 via mobile

My wife and I stayed at this hotel and was treated like royalty. The staff was so accommodating and the Manager Gregory was fantastic. The leadership of this hotel shows. I already booked my next visit with them. Can't wait to go. Thank you so much

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Helpful?
Thank Darell A
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you had a great stay and even better to read that your coming back again. Looking forward to your next visit.

Tipp City, United States
Reviewed 6 November 2015

If you are going to the Cleveland Clinic, this is an excellent choice for your overnight stay. They offer a discount for Cleveland Clinic patients/family and the rooms are well-equipped, clean, and quiet.

Review collected in partnership with Hilton Garden Inn
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1Thank Connie L
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you had an OUTSTANDING stay with us. Thank you for starting our week out on a great note!

Roanoke, Virginia
Reviewed 2 November 2015

I recently stayed at this hotel for a week. The staff who greeted me seemed like they would've rather not deal with people checking in at a late time. Once I got to my room, I noticed I was placed directly beside a linen closet. When traveling for business, the last thing you want is to be woken up by...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Tristin K
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

I can honestly say we wish your stay with us was more than just decent. But I sincerely appreciate the feedback. For if I do not know - I can not correct. Please know this has been shared with our team and will be used as a coaching tool. I hope you will give us another chance for we are...

Grove city, United States
Reviewed 31 October 2015

My spouse and I recently stayed at the HGI on Carnegie Ave in Cleveland. I had an appointment at the Cleveland Clinic for a heart evaluation. The desk staff, shuttle drivers and restaurant staff were very efficient and comforting during this stressful time.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Monica W
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We know you were not in town for recreation so we are glad to read we took some of the stress off your trip. Hope you can return under different circumstances. Take care.

Mentor, United States
Reviewed 29 October 2015

We were downtown for a concert and stayed here for a tiny vacation. Everyone was super nice and the hotel is nice and clean which is very important. The highlight was being "guest of the day" ...we were thrilled!!! (Hope that happens again :) ). Room service was fast and the appetizers were tasty. Our upgraded room had a nice...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Samara F
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you had an enjoyable stay with us. Thank you so much for the 5 star review!

Manchester, New York
Reviewed 25 October 2015

I stayed here for a night for business. After 4 hours of driving and a days worth of meetings, I wanted a place to rest my head and kick up my feet. This Hilton met my expectations. The lobby offers coffee and cold infused water which is very refreshing. Breakfast is available which was pleasant, yet average for a hotel....

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Thank Mike C
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up such a kind review and for the recommendation.

Reviewed 22 October 2015 via mobile

This was a nice hotel with clean rooms and a pleasant staff. If you are going to a baseball game it's about a block from the front door of the hotel to the first gate you can enter. We didn't eat at any of the places in the hotel so I can't comment on the food. There are several restaurants...

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Helpful?
Thank TJ H
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for choosing us and for the review. Please come back again.

Reviewed 21 October 2015 via mobile

We stayed here with another group of friends for two nights. The rooms were very clean and housekeeping is very prompt. Pool area in spotless and very enjoyable. Bar area is great. Very good size and food offerings as well. Close to Progressive field and area restaurants. Would stay here again without hesitation.

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Thank cdawg6016
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Well good, then don't hesitate to come back. Thank you!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Region: United States > Ohio > Cleveland
Price Range: €109 - €184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Travelocity and Expedia so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travellers.
17 questions
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Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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