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Hilton Garden Inn Cleveland Downtown

Booking.comUS$146*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hilton Garden Inn Cleveland Downtown
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1,404 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Showing 1,382: English reviews
Pennsylvania, US
Reviewed 17 May 2016

Our room was very comfortable with the standard HGI Keurig coffee machine, a good mattress and TV. Service from the front desk and the breakfast area was very professional. The hotel offers a shuttle but I preferred walking back and forth into downtown. Parking in the back was convenient to unload into the rear door of the hotel; the sign...

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Helpful?
Thank nylady21
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us.

Washington DC, District of Columbia
Reviewed 17 May 2016

I stayed here, along with some of my relatives, for the Cleveland half-marathon. The location is great, just down the road from Progressive Stadium and within easy walking distance of a lot of restaurants. There is also a restaurant in the hotel, which is partially in the lobby and partially in a small bar at the back of the hotel,...

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Helpful?
Thank Marywhotravels
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you had a nice stay with us but so sorry about our ugly weather. We wish it had been nicer. I hope you come back next year for the marathon so you can see our new look with our new beds. We have a full renovation scheduled later this year so please come back. Till then you and...

Elberton, Georgia
Reviewed 14 May 2016 via mobile

I loved staying at the Hilton Garden Inn with my boyfriend for a two-night stay! We reserved a single king-sized bed room, and it was great for us. We aren't small people, and we had tons of room and privacy. In fact, the number one thing we noticed about the staff was their kindness and prompt service without being pests....

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Helpful?
Thank Toni K
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the very kind review and for staying with us. Take care and come back soon!

Canfield
Reviewed 14 May 2016

Staff & service were great. I liked restaurant & exercise room. The bad mattress & poor room temperatures left bad taste for me. The room looked good. Pool needs a heater & spa temperature needs checked. I have been to your hotels before with good experience with every thing. I was shocked & disappointed with this visit to your hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Pamela S
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our sincere apology that the room was not satisfactory for you. But we do thank you for pointing out our great staff here. Thank you for staying with us.

Denver, Colorado
Reviewed 13 May 2016

Lobby looks great, breakfast buffet ok, rooms tired, smaller, There is a shuttle bus that's available for trips in the local area, first come first serve basis. The exercise room are too small for the number of rooms that the hotel has. For the size of hotel the equipment selection is lacking and old. My room was in need of...

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Helpful?
Thank gazelle47_12
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We are very excited for our upcoming renovation later this year. Please come back to see our new look with our already great team.

Louisville, Kentucky
Reviewed 11 May 2016

Hotel room faces an addiction clinic. Pool needed to be monitored better- kids diving and running. Unsafe for little ones. Bees were comfortable and rooms were quiet. You do hear street noise but not bothersome. Very close to stadium if going for a game. Breakfast was good and lots of choices. Parking is convienent and well monitored for guests. Staff...

Review collected in partnership with Hilton Garden Inn
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Thank T3987BCsarah
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review. You forgot to mention that the hotel also faces Progressive Field - Home of the Cleveland Indians, a historic church, a historic cemetery, Ginza a Japanese restaurant, the famous Cleveland Peterson Nut company and large portion of the city skyline .

Cleveland, Ohio
Reviewed 11 May 2016 via mobile

We stayed here after a Cavs game and loved the location and room size. You can pick any room of your choosing and we stayed on a high floor with great views of the city. Really nice pool. Great access to Progressive field as well.

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Thank Casey P
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

5 STAR review!!! Thank you so much. We are glad you had a great stay with us.

Cape Coral, Florida
Reviewed 11 May 2016

Overall good experience housekeeping was lacking. The restaurant staff were nice. The food was average price but cheap food. Check in was fine. The only problem was I had a roommate and somehow her name got removed and the front desk called me @11:30pm to verify. Frustrating. Had to ask for replacement towels 3 times. Good experience with the banquet...

Review collected in partnership with Hilton Garden Inn
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Thank Sheri Dee H
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate the feedback and apologize we did not provide a 5 star stay. We certainly hope you will come back so we can take your stay to the next level.

Thornville, Ohio
Reviewed 11 May 2016

My mom had appts @ Cleveland Clinic. Conveniently located right down the road. Staff was very concerned for her well being & made us all comfortable!!! They also have special rates for people that are staying there for appts at Cleveland Clinic. The food at the restaurant was wonderful as well. Whenever we stay here it is always a very...

Review collected in partnership with Hilton Garden Inn
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Thank 56erins
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad we made your stay enjoyable and comfortable. Thank you for staying with us each time you are in town.

Westerville, OH
Reviewed 11 May 2016

We've stayed downtown several times over the years as we are huge Indians fans, but this was our first stay at the Hilton Garden Inn. We were totally impressed with the price, location, cleanliness, and friendliness of the staff. Both my husband and I slept very well (which isn't always true when away from home). The only glitch was that...

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Helpful?
Thank Ohio Traveller
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the very kind review. There is plenty of baseball left so please come back soon. Oh and thank you for letting us know about the door. I have let our Chief Engineer know so he can follow up and make sure it has been corrected. Take care. :)

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Region: United States > Ohio > Cleveland
Price Range: €111 - €247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Orbitz, Hotels.com, Hilton Hotels Direct, Priceline, Cheap Tickets, Cancelon, getaroom.com, HotelsClick, HotelQuickly and Hotel.de so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travellers.
18 questions
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Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The city view is worth trying for.”
cdolmsted, 25 May 2017 | Read review
“Rooms are quiet except during a baseball game”
F9448XBanthonyc, 18 May 2017 | Read review
“Odd rooms have a view of the parking lot, evens face the road out front, some rooms have a great view of Progressive Field.”
cheryltX4107HJ, 19 Apr 2017 | Read review
“Higher floor, city view side for best views & least noise”
PA_Traveler12345, 4 Apr 2017 | Read review
“ask for city view on a top floor if possible”
jdroadking, 24 Feb 2017 | Read review
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