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Hilton Garden Inn Cleveland Downtown

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Traveller (150)
Room & Suite (108)
Pool & Beach (23)
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Overview
  • Excellent48%
  • Very good33%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“progressive field”(260 reviews)
“front desk”(216 reviews)
“indians game”(95 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Cleveland Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Cleveland Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
9 Jul10 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,638)
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1,613 results
Traveller rating
742
549
220
68
34
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LanguageEnglish
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742
549
220
68
34
Show reviews that mention
All reviewsprogressive fieldfront deskindians gameball parkbaseball stadiumbreakfast buffetshuttle serviceparking feedirectly across the streetrock and roll hallpool and hot tubfree shuttlesporting eventsjacobs fieldwithin walking distancestaff was very friendly and helpfulroom was clean and comfortable
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1 - 5 of 1,613 reviews
Reviewed 2 days ago via mobile

We stayed here for a weekend. The hotel is conveniently located in downtown especially if you want to attend the baseball or basketball games. Many of those venues are walkable and the bar areas and coffee makerare also lockable within a mile. The hotel itself...More

Thank drwsurf
Response from HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland DowntownResponded yesterday

Hello and thank you for your feedback about the hotel. We appreciate all of the positive feedback about the staff during your visit with us. It is our goal to make each of our guests experience brighter. If you decide to stay with us again,...More

Hotel's Favourite
Reviewed 4 weeks ago

When we arrived from a recent visit, when I pulled my confirmation up on my phone to show the front desk agent, Antoinette, we learned that it was cancelled. The front desk informed me that I was the second guest to arrive whose room had...More

Thank Cheryl T
Response from HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland DowntownResponded 4 weeks ago

Thank you very much for taking a moment to review our property and share your experience with us. Please accept our apologies on the cancellation of your room and lack there of the explanation as to why. I am happy to see that we were...More

A TripAdvisor Member
1
Reviewed 3 days ago

Dates of stay: June16 to 19th, did the online check in the day before (15th) and selected a room with two queen beds, was hoping to arrive at hotel prior to 3 pm check in time on the 16th. Because of a flight delay from...More

Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
Response from HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland DowntownResponded yesterday

Thank you for your feedback. On behalf of the hotel staff, I sincerely apologize about your experience. I went ahead and refunded you for one night's stay. If you decide to return to our property, I hope we can exceed your expectations. Kind Regards, Rob...More

Reviewed 5 days ago

Nick the shuttle driver was very helpful and friendly. The front desk staff was very helpful and the upgrade to the Suite was amazing. Parking was a little difficult but manageable. The food was delicious....

Thank Darthal J
Reviewed 6 days ago

My husband and I visited Cleveland to watch a baseball game at Progressive Field, and to visit the Rock and Roll Hall of Fame. I was able to choose our room online, and we had an 8th floor city view king room, which was perfect....More

Thank bookladyHardwick
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$138 - US$346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Room types
Non-Smoking Rooms
Details
Price range
US$138 - US$346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Room types
Non-Smoking Rooms
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Traveller (150)
Room & Suite (108)
Pool & Beach (23)
Dining (12)
Amenities (8)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Scott M
2 June 2018|
AnswerShow all 4 answers
Response from girlinpinkwaders | Reviewed this property |
We parked at the hotel and walked everywhere, however some in our group did get a hotel shuttle to a Cav's game. Awesome hotel... I would call them up and ask. They are very accomodating.
1
Vote
AlisonG1980
30 March 2018|
AnswerShow all 2 answers
Response from HGIClevelandDntwn | Property representative |
No we are sorry no shuttle from the airport. There are taxis outside the baggage claim area.
0
Votes
AlisonG1980
18 March 2018|
AnswerShow all 4 answers
Response from HGIClevelandDntwn | Property representative |
There is not. I f we have a room available at that time we will get in you at no additional charge. See you next month. Safe travels.
1
Vote
Room Tips
"The Suites are amazing!!"
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"If you aren't afraid of heights ask for a room on an upper floor"
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"Call early, with its location near sporting venues and CSU, it fills quickly!"
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"make sure that the bed is made when you come back from sighseeing"
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