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Residence Inn Cleveland Downtown

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527 Prospect Ave E, Cleveland, OH 44115-1113
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (181)
Room & Suite (74)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 19/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Cleveland Downtown
Updated 19/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
Enjoy apartment like living at the all-suite Residence Inn Cleveland Downtown. With Marriott's Commitment to Clean program, our hotel is enforcing strict enhanced cleaning measures for our guests ensure a safe and successful visit. Part of the program includes facial masks worn in all public areas by guests and staff and increased frequency of cleaning and disinfection in public spaces and guestrooms. Guests can choose from a studio, one and two bedroom suite that feature plush Marriott bedding, separate living rooms with 49" inch smart TV's with streaming capabilities, full-size kitchens with full-size appliances, and so much more. Perfect for short and extended stays, the Residence Inn Cleveland Downtown is surrounded by plenty of delicious restaurants, attractions such as Rocket Mortgage FieldHouse and the Rock & Roll Hall of Fame, and numerous other entertainment venues. Complimentary WiFi and breakfast served daily.
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Room & Suite (74)74
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Car park
Wifi
Bar / lounge
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Safe
Kitchenette
Dishwasher
Flatscreen TV
Separate living room
Sofa
Iron
Microwave
Refrigerator
Stovetop
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
Hotel links
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646Reviews17Q+A100Room tips
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Popular mentions
Michelle W wrote a review Apr 2021
Atlanta, Georgia7 contributions
+1
We travel often and expected more for our total bill of $700 for 2 nights. We had a 2 bedroom and 2 bathroom kitchen suite. There was blood on the white shower curtain that was gross, fire damage on the wall from cooking, no fire extinguisher even when a sign was posted for it, 1 of of the 2 room phones were broken, food wrappers under our bed, light over stove did not work, kitchen was advertised as having pots and pans- we had to ask for a pot- there were no pots or pans. There were no garbage cans in either bathroom. So very disappointed. It was filthy. Never will we stay there again.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Dream56549833147, General Manager at Residence Inn Cleveland Downtown
Responded 12 Apr 2021
Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.
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sherryl934 wrote a review Oct 2020
Portage, United States29 contributions3 helpful votes
Hotel's Favourite
We stayed here for my daughter to go to Cleveland Clinic. I had booked a mobility accessible room but when we got to the room, there was a rise to get into the bathroom and my daughter couldn't get in with wheelchair. I went back downstairs to see why the room was not wheelchair accessible as I had booked. Brittany promised to take care of it and by the time I parked our car and got back to the room, my daughter and granddaughter had been moved to a more accessible room. The room was large, clean, and comfortable. Convenient to restaurants for dinner. Grab and go breakfast adequate. Brittany and Nancy made our stay as enjoyable as it could possibly be.
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Date of stay: October 2020Trip type: Travelled with family
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Response from Team Marriott, Agency / Consultant at Residence Inn Cleveland Downtown
Responded 22 Oct 2020
Dear sherryl934, Thank you for choosing to stay with us at Residence Inn Cleveland Downtown and for taking the time to share your experience. We are charmed to know that Brittany and Nancy took excellent care of you and your daughters and were attentive to your needs, and we appreciate your recognition of their efforts. Please be assured we will share your compliments with them as it will put a smile on their faces. It is also gratifying to read you were thoroughly pleased with your spacious, comfortable room and our prime location. We value your business and look forward to welcoming you and your family again in the future. Sincerely, Elizabeth Spriesterbach General Manager
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BATyner wrote a review Apr 2021
Farmington Hills, Michigan6 contributions
We were in Cleveland for a weekend wedding. We opted to stay at the 527 Prospect location because it was close to the venue. I booked 4 rooms for my family & we were all disappointed. My in-laws had black fuzz balls on their towels & linen. The bed sheets were covered in them. There were other signs of uncleanliness so they requested a different room. The couch in their new room was completely flat, no spring action...really should be replaced. And there were other inconsistencies related to housekeeping as well. The other 3 rooms were missing one or the other: soap/toiletries in the bathrooms, paper towels & dishwashing liquid was not provided (or half used) in the kitchen. We actually had to go get our soap because they had no one available to bring it. We did not have any linen for the sofa sleeper. The rooms had either 1 garbage can or none. And in one room there was trash still in the can. The toilet in our room did not flush properly and the clock did not work correctly. Also, the front desk could not offer any dining suggestions or could not even tell us where the nearest Starbucks was located. My husband was a former employee of Marriott & he is aware of the high standards that they adhere to; which is why it is our favorite place to stay at. This was our worst visit ever. I post when we have great stays & sadly this is my 1st post about a disappointing one.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Dream56549833147, General Manager at Residence Inn Cleveland Downtown
Responded 7 Apr 2021
We appreciate your feedback, Angela. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.
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williami560 wrote a review Feb 2021
Phila19 contributions5 helpful votes
Ursula welcomed me and others guests to the residence in with, class, efficiency, friendliness plus she validates your status in their membership program. Great location, friendly mid Atlantic people with excellent places to eat around. They are great applying all to fight the COVID19. If unable to travel abroad let’s re discovered our treasures
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Date of stay: February 2021Trip type: Travelled with friends
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Response from Dream56549833147, General Manager at Residence Inn Cleveland Downtown
Responded 20 Feb 2021
Thanks for the amazing review, williami560. It's excellent your time at with us was so fantastic! We take great care in providing top-notch service for all of our guests. We will be sure to pass on your compliments to Ursula. We appreciate your praise about our great location and its proximity to great local restaurants. We look forward to hosting you again soon so we can share another splendid experience with you. Have a fantastic day!
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read-travel wrote a review Jan 2021
New York City, New York108 contributions15 helpful votes
We stayed one night before the new year on our way to Chicago. The location is perfect, right in downtown but the room is a bit old and not cleaned throughly. We found a ketchup wrapper and a hair tie back inside the sofa bed. The sofa bed is impossible to sleep in, the mattress is so old that not only you feel the wires, you also hear it the moment you move. The regular king size bed is fine and comfortable. Staff is nice and courteous. If you do not need the sofa bed, it is ok to stay at this hotel. Overall average.
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Date of stay: December 2020Trip type: Travelled with family
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Response from Dream56549833147, General Manager at Residence Inn Cleveland Downtown
Responded 7 Jan 2021
We appreciate the feedback. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.
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PRICE RANGE
US$122 - US$328 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn cleveland downtown hotel cleveland, cleveland residence inn
LOCATION
United StatesOhioClevelandPlayhouse Square
NUMBER OF ROOMS
175
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Frequently Asked Questions about Residence Inn Cleveland Downtown
Which popular attractions are close to Residence Inn Cleveland Downtown?
Nearby attractions include Heinen's Downtown (0.3 km), Progressive Field (0.5 km), and Quicken Loans Arena (0.2 km).
What are some of the property amenities at Residence Inn Cleveland Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Residence Inn Cleveland Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Cleveland Downtown?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Residence Inn Cleveland Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Residence Inn Cleveland Downtown?
Conveniently located restaurants include Butcher and the Brewer, Adega, and Red The Steak House.
Are there opportunities to exercise at Residence Inn Cleveland Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Residence Inn Cleveland Downtown located near the city centre?
Yes, it is 0.4 km away from the centre of Cleveland.
Are any cleaning services offered at Residence Inn Cleveland Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Cleveland Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Cleveland Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.