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Holiday Inn Express Cleveland Airport - Brook Park

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Holiday Inn Express Cleveland Airport - Brook Park
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154 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Cleveland Airport - Brook Park
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Showing 151: English reviews
Lakewood
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2015 via mobile

I came with a friend to visit family. Let me tell you the staff are rude and snippy. When I talked to the manager he to had a bad attitude problem. What happened to taking care of the guests needs. A friend who used to work there Toni said it was a fabulous property with good amenities. I don't know... More 

Helpful?
Thank Justine L
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We apologize for the inconvenience you experienced at our property. Thank you. Management More 

Gurnee, Illinois
Level Contributor
216 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 October 2015

I truly enjoyed my stay at this Holiday Inn Express. Super nice staff, very welcoming. My room was super clean and very well maintained. Everything worked great. I had zero issues. It was a pleasant stay for the 4 days I was in the Cleveland area. If I was to go back to Cleveland I would definitely stay there again.... More 

Helpful?
Thank Michael G
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear valued guest- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words as we strive to provide excellence in quality and service. We thank you again and hope to see you back again soon. Cheers, Management More 

Canton, Ohio
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 October 2015

We chose to spend the night in Cleveland rather than getting up in the middle of the night to catch an early morning flight and would definitely do this again. The hotel is minutes away from the airports private parking lots and the airport and both are easy to get to. Getting out of the parking lot was easy as... More 

Helpful?
Thank whart38
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear valued guest- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words as we strive to provide excellence in quality and service. We thank you again and hope to see you back again soon. Cheers, Management More 

Meadville, Pennsylvania, United States
Level Contributor
80 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 October 2015

Very nice front desk staff who were so friendly at check in during the evening. The morning staff could use some training they seemed unhappy to be there. I found the room to need updating and the cleanliness was not up to Holiday Inn Express Standards. Just little things like the corners in the room, Molding in the bathroom, and... More 

Helpful?
Thank Bob L
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Valued Guest- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words as we strive to provide excellence in quality and service. We apologize for the inconvenience and have taken the necessary actions to retrain staff members. We thank you again and hope to see you back again soon.... More 

Hillsboro, Ohio
Level Contributor
608 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 12 September 2015 via mobile

This was by far the worst Holiday inn Express I have ever stayed in the staff was friendly but the room wasny very clean the breakfast was good but don't ask them about directions they were very rude about that

Helpful?
1 Thank Harrison G
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We apologize for the inconvenience you experienced at our hotel. We have taken the necessary steps to retrain staff members on how to handle service and quality related situations like this one. Again, we apologize and can ensure that it will not happen... More 

Buffalo, New York
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 11 September 2015

We stayed here in August overnight for a combination baseball game/Rock and Roll Hall of Fame get away. The staff at this hotel is fantastic! The hotel was about a 17 minute drive to downtown Cleveland. The hotel was clean, the beds were comfortable, and the bed linens were clean (and white!) Though totally non smoking now, I thought I... More 

Helpful?
1 Thank LXJ228
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Thank you so much for the kind words. Our staff strives to provide excellence quality and service. Hope you see back again soon. Thank you, Management More 

Orlando, Florida
Level Contributor
132 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 5 September 2015

Pros: Nice linens, great staff, close to airport, great staff, free shuttle. Cons: None that we found. From a room perspective, the hotel is typical Holiday Inn Express - good linens, nice desk area, plenty of outlets and plus, and a mini-refrigerator. Comfortable, spacious, and perfect for a short stay. From a location perspective, it's an airport hotel with a... More 

Helpful?
2 Thank William H
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Thank you so much for the kind words. Our staff strives to provide excellence quality and service. Hope you see back again soon. Thank you, Management More 

San Antonio, TX
Level Contributor
103 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 September 2015

We wanted a hotel close to the airport for an early flight, and this was perfect! Everything we needed (and would have expected from Holiday Inn Express), breakfast bar, free parking. We had a rental car, otherwise, could have taken the shuttle to the airport. Printed off our boarding passes, and got some fresh fruit from the lobby for a... More 

Helpful?
1 Thank tallred727
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Thank you so much for the kind words. Our staff strives to provide excellence quality and service. Hope you see back again soon. Thank you, Management More 

Fredericksburg, Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 August 2015

My wife and i stayed at this hotel when we were visiting family on the west side of Cleveland, as well as in the Berea area. We've stayed at other HIE properties and we've always had a good experience. Our room was located on the third floor and it seemed like it was recently renovated since it seemed newer than... More 

Helpful?
3 Thank LGV60
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Thank you so much for the kind words. Our staff strives to provide excellence quality and service. Hope you see back again soon. Thank you, Management More 

Downingtown, Pennsylvania
Level Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 August 2015

Stayed here on a business trip and my stay was a great one. Nice big, clean room and location was close to the highway. This hotel also has a pool and a gym. Those things make this hotel good, but the staff, in particularly the housekeeping staff and the free breakfast make this hotel great! I’ve never and I do... More 

Helpful?
Thank Prince_Oochie
Amit P, General Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Thank you so much for the kind words. Our staff strives to provide excellence quality and service. Hope you see back again soon. Thank you, Management More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events. ... more   less 

Additional Information about Holiday Inn Express Cleveland Airport - Brook Park

Address: 16330 Snow Road, Brook Park, OH 44142-2821 (Formerly Holiday Inn Express Brookpark - Cleveland Airport)
Region: United States > Ohio > Brook Park
Price Range: €98 - €135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Airport - Brook Park 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cleveland Airport - Brook Park staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Express Cleveland Airport - Brook Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd or 3rd floor.”
 of 5 bubbles stephensV1608UI, 1 Nov 2016 | Read review
“Rooms on the 1st floor are at street level so make sure to close your curtains to avoid headlights!”
 of 5 bubbles 914grantm, 5 Aug 2016 | Read review
“really near the airport, but NO NOISE”
 of 5 bubbles amandawT3710DQ, 23 May 2016 | Read review
“Ask for upgrades upon arrival”
 of 5 bubbles paulenich, 19 Dec 2015 | Read review
“Get a room facing the back, the road noise is somewhat substantial if you face the front.”
 of 5 bubbles 227MichaelG, 9 Oct 2015 | Read review
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