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Holiday Inn Express Cleveland Airport - Brook Park

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Holiday Inn Express Cleveland Airport - Brook Park
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158 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Cleveland Airport - Brook Park
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Showing 154: English reviews
Reviewed 30 May 2016 via mobile

We were looking for a clean, quiet overnight stay and found it here. Friendly staff (who was very helpful with a package mailed to the hotel for me), comfortable mattresses (although the pillows were a bit lumpy), fine shower, and a nice breakfast. Free printing in the business center, too. Not fancy, but definitely met our needs. We would stay...

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Helpful?
Thank Kingsdau
Chicago, Illinois
Reviewed 25 May 2016 via mobile

Upon checking in I was pleased with the friendly demeanor of the front desk agent. They were very kind but seemed weirded out by the fact that we were staying more than one night. We were there for a three night vacation. The room was nice and clean and I was happy with it overall. We had booked a jacuzzi...

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Helpful?
Thank madmadalyn1800
IHGService, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear madmadalyn1800, Thank you for your feedback regarding your stay at Holiday Inn Express Cleveland Airport Brookpark, OH. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about breakfast. However, we’re sorry we fell below your expectation regarding...

sacramento, United States
Reviewed 23 May 2016

Typical Holiday Inn- However it was the staff that made all the difference. We flew in from the west coast on a red eye, so tired, arrived about 6 AM-Ohio time. I asked if by chance we could check in early. Explained where we had flown from and how tired we were. Unfortunately they did not have any rooms available...

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Helpful?
Thank Amanda W
McAllen
Reviewed 19 May 2016 via mobile

I like staying a Holiday Inn hotels b3cause of consistency. I dont have any bad comments is pretty standar the bed was comfortable and pillows too. The internet connection was great. The checkin was fast. They have Keurig machine in the room, big safe deposit box and the room was clean.

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Helpful?
Thank pestw
Burlington, Vermont
Reviewed 24 April 2016

I stayed two nights. The employees I encountered were topnotch. The breakfast area was very clean and well maintained. The woman working breakfast was constantly cleaning, organizing, re-stocking. She was also friendly and talked to guests. Very enjoyable. As for the room itself. There was no chair to sit in while reading or watching TV. Besides the two beds there...

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Helpful?
Thank xmasboyvt
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Thank you for the kind words. We have fixed some of the items you called. Appreciate all the feedback. Look forward to seeing you again soon.

Palmer, Alaska
Reviewed 21 April 2016

I stayed at this hotel about 2 weeks ago and absolutely loved it. The front desk clerk that checked us in was wonderful. (I wish I would have gotten her name.) She listed the amenities of the hotel and joked around with my girlfriend and I. She was very professional and polite. I learned upon leaving that the hotel was...

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Helpful?
Thank Matt G
Des Moines, Iowa
Reviewed 3 April 2016

Middle age HIE property in a mixed residential/light commercial area of Cleveland. Reasonably easy to find from major highway (though it is away from the road), and the parking lot was a bit tight, but okay. Very basic looking place on the outside, but nicer inside. Has a small pool and gym. Public areas were in good shape, and our...

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Helpful?
Thank NewStart78
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear guest- Thank you for staying smart at the Holiday Inn Express. We apologize for the inconvenience you experienced. It has been addressed and it does not reflect what typically is done for us. We always strive to provide the best in quality and service. It's all in our friendly staff! Please come stay with us again! Thx Management

Franklin, Tennessee
Reviewed 23 March 2016

I recently stayed at this property for one evening before flying out of Cleveland. The hotel is what one would expect from an airport Holiday Inn. Not bad, but best suited for a quick overnight before a flight.

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Helpful?
Thank benmiller321
IHGService, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear benmiller321, Thank you for your stay and for leaving a review. Our goal has always been to provide our guests with the best hospitality service and it is good to know that you found our property to your liking. Thank you for your kind words, this indeed inspires us more to continue what we are doing. We enjoyed having...

Boca Raton, Florida
Reviewed 11 February 2016

I stay at a BRAND NEW Holiday Inn Express in Columbus Easton area. It changed the way I thought about Holiday Inn Express (what a great hotel!). Then this place changed my mind right back. Yes, it's been given a face lift since some of the other reviewers posted photos - so don't be scared off by those - this...

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1Thank Shower-Critic
IHGService, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Shower-Critic, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGService

New York City, New York
Reviewed 19 December 2015

We stayed here in December 2015 mainly because it was near airport and I could use my IHG points effectively. The rooms were clean and comfortable. Also, they offered a free breakfast buffet in AM and shuttle to and from airport. Furthermore, the staff was friendly and accommodating. Finally there were no hassles checking in or out.

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Helpful?
Thank paulenich
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear friendly guest- Thank you for staying at the Holiday Inn Express Brook Park Cleveland Airport. Our staff continues to strive in excellence with service and quality. Hope you see back again soon. Cheers, Management

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events. ... more   less 

Additional Information about Holiday Inn Express Cleveland Airport - Brook Park

Address: 16330 Snow Road, Brook Park, OH 44142-2821 (Formerly Holiday Inn Express Brookpark - Cleveland Airport)
Region: United States > Ohio > Brook Park
Price Range: €106 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Airport - Brook Park 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cleveland Airport - Brook Park staff and other travellers.
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Questions? Get answers from Holiday Inn Express Cleveland Airport - Brook Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“excellent subway RTA access and airport”
 of 5 bubbles GM99_Atlanta, 12 Feb 2017 | Read review
“2nd or 3rd floor.”
 of 5 bubbles stephensV1608UI, 1 Nov 2016 | Read review
“Rooms on the 1st floor are at street level so make sure to close your curtains to avoid headlights!”
 of 5 bubbles 914grantm, 5 Aug 2016 | Read review
“really near the airport, but NO NOISE”
 of 5 bubbles amandawT3710DQ, 23 May 2016 | Read review
“Ask for upgrades upon arrival”
 of 5 bubbles paulenich, 19 Dec 2015 | Read review
5 of 5