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Holiday Inn Express Cleveland Airport - Brook Park

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16330 Snow Rd, Brook Park, OH 44142-2821
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (18)
Room & Suite (33)
Dining (10)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Cleveland Airport - Brook Park
Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 4 hotels in Brook Park
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Free airport transportation
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Hindi
216Reviews4Q+A41Room tips
Traveller rating
  • 69
  • 79
  • 26
  • 19
  • 23
Time of year
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Popular mentions
Tiffany P wrote a review Sep 2020
1 contribution1 helpful vote
If I could give a 0 rating I would. Was not informed of 200.00 deposit that takes a week to be refunded when I booked. Not on their website either. Desk clerk ( blonde female) was horribly rude and not helpful. We were on an anniversary trip and the way we were treated was disheartening. The beds left us both in severe back pain and the rude desk clerk neglected to tell us that in order to participate in the breakfast you have to have an order placed the night before. I will NEVER in a million years recommend this hotel to anyone and I will be calling their cooperate offices. Also took pics of the room before departure in case they try to keep our 200.00.
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Date of stay: September 2020Trip type: Travelled as a couple
1 Helpful vote
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Donna M wrote a review Jul 2020
Cleveland, Ohio117 contributions45 helpful votes
The hotel was as expected: nothing great, but nothing really bad. Many of the amenities were not available because of COVID restrictions. Breakfast was available for pick-up at the front desk: pastries and a prewrapped breakfast sandwich from Bob Evans which could be heated in the in-room microwave--not bad. Our greeting on check-in was rather brusque, but they were very helpful when I forgot a charger cable in the room and they found it and had it ready for me to pick up. Room was reasonably clean and quiet and beds were comfortable.
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Date of stay: July 2020
Location
Service
Sleep Quality
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express Cleveland Airport - Brook Park
Responded 1 Aug 2020
Hello Donna M, We truly appreciate your stay with us and for leaving your honest remarks. I am glad to see that you were able to sleep well during your stay with us and regarded our staff friendly and helpful. I'm sorry that the lack of amenities fell below your expectations. Many of our hotels are operating with a reduced workforce and services. This is in line with the guidelines enforced by the local and health authorities to ensure prevention. These changes are temporary, and we're in the hope that everything will be back to normal in the nearest future. I have shared your comments with the hotel management as a reference for the necessary improvements. We appreciate you for joining us with this journey towards enhancement. I hope you give us another try to make your next stay the best that it can be! Many thanks, Dianne L. Case Manager IHGService
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Spider wrote a review Feb 2020
1 contribution
Don’t ever use this hotel. Dirty. Staff very rude. Unfriendly. Manager not on site. And staff refused to connect with manager. Very dirty place. In general there are much better places to stay at Cleveland airport than this hotel. Not worth single penny
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Date of stay: February 2020Trip type: Travelled on business
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook Park
Responded 14 Mar 2020
Hello Spide202, Thank you for your review and for staying with us. I am sorry to learn you were not so pleased with the servuce you received from our staff and the poor uokeep of your room. I would like to follow-up on your experience and have sent you a private message to obtain additional information about your stay. I look forward to your response and being of further assistance. Sincerely, Dianne L Case Manager IHGService
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Eric C wrote a review Feb 2020
Altoona, Pennsylvania283 contributions72 helpful votes
This place was a little outdated as the front door is a little old, but the hotel is currently going through renovations. The staff and the stay was very pleasant. The rooms were clean and the breakfast was actually good. The only thing I found off-putting, was that you had to sign into the wifi every 24 hours. It doesnt matter if you are currently on it, working. If that can be corrected, this would be a fantastic place.
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Date of stay: February 2020Trip type: Travelled on business
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Justin S wrote a review Feb 2020
Noord, Aruba2 contributions2 helpful votes
Staffed by Indians who don't speak english and do not seem to like Americans very much. This hotel is ungracious, unhelpful, and unfriendly. We checked out early after dealing with Raj the General Manager who could not have cared less about us or our business.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook Park
Responded 13 Feb 2020
What a raciest remarks, goes to show what kind of human being you are. Our staff is all Americans. Just because we didn't do what you wanted does not give you rights to abuse us. Hope you find what you looking for in your next hotel.
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PRICE RANGE
US$82 - US$145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express brookpark - cleveland airport hotel brook park, holiday inn brook park, brook park holiday inn
FORMERLY KNOWN AS
Holiday Inn Express Brookpark - Cleveland Airport
LOCATION
United StatesOhioBrook Park
NUMBER OF ROOMS
89
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Frequently Asked Questions about Holiday Inn Express Cleveland Airport - Brook Park
What are some of the property amenities at Holiday Inn Express Cleveland Airport - Brook Park?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Cleveland Airport - Brook Park?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Cleveland Airport - Brook Park?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Cleveland Airport - Brook Park?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Cleveland Airport - Brook Park?
Conveniently located restaurants include Goody's Restaurant, Bob Evans, and Kicker's Pizza & More.
Are there opportunities to exercise at Holiday Inn Express Cleveland Airport - Brook Park?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express Cleveland Airport - Brook Park have an airport shuttle?
Yes, Holiday Inn Express Cleveland Airport - Brook Park offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express Cleveland Airport - Brook Park?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Cleveland Airport - Brook Park offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Cleveland Airport - Brook Park?
The staff speaks multiple languages, including English and Hindi.