We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews car rental location bob evans room included a fridge few machines early flight standard hie pre made omelets hi express free shuttle remodeled rooms room was clean staff was super nice front desk staff was very helpful hot tub following morning light sleeper hot items
We have stayed at this particular hotel several times and it has what you expect for the price and matches other HIEs around the world. For location (convenient to I71/480/airport), amenities, cleanliness, staff hospitality, etc. - we would promote top-tier ratings for each of the...More
Date of stay: December 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 3 weeks ago
Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling...More
We visit family in the Cleveland area during Thanksgiving and like to stay close to the airport the night before our early flight home. This year we stayed at the HIE on Snow Rd which is close to the highway and not more than 15...More
Date of stay: November 2018
Response from HOLIDAY INN EXP... C, Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 27 November 2018
Thank you for your wonderful review and your stay. We hope to see you again in near future.
I consider myself a tough but fair rater. We arrived for one night and left the following morning. I could find nothing to complain about.
The hotel is located right of the expressway for ease of access. The rooms were clean and well furnished. The...More
This is a very nice HIE! Check in was fast. My room was very clean and in good order. The breakfast was nice and fresh. The scrambled eggs were particularly good! The airport shuttle service was very prompt. I would like to mention Karrah, the...More
Date of stay: October 2018
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 12 November 2018
Thank you for your wonderful review and our staff works hard to meet all your expectation. We hope to see you soon.
HIE met or exceeded my expectations on this stay. Quiet, clean room (albeit a little outdated perhaps), quick check in, better breakfast than anticipated including a few hot items, good enough WiFi to work from the room, and free shuttle to the rental car pickup....More
Date of stay: September 2018
Thank Mary C
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 4 October 2018
Thank you for your stay and your wonderful review. We hope to see you again in near future.
Our shuttle runs from 5 to Midnight, departing every half hour. While checking in please request the time you would like to leave. If you are going to leave a car while you are gone, please make sure you have made... More
Our shuttle runs from 5 to Midnight, departing every half hour. While checking in please request the time you would like to leave. If you are going to leave a car while you are gone, please make sure you have made reservation thru hotel as a "Park and Fly" reservation, otherwise you will have to leave your car at the parking facilities close to the airport.
The Cleveland Clinic is located downtown which is about 1/2 hour drive from our property. Our shuttle is limited to with in 1 miles radius from the property. You would have to rent a car for your drive to the clinic.
Are you sure you want to delete this answer?
"ask for near elevator we were place a mile from the elevator"