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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

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Room & Suite (11)
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Overview
  • Excellent17%
  • Very good21%
  • Average25%
  • Poor17%
  • Terrible20%
Travellers talk about
“oatmeal”(4 reviews)
“desk clerk”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (69)
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11 - 15 of 67 reviews
Reviewed 5 July 2017

The service was great. The room was very clean with new flooring but it was quite small for two people. The bathroom just has a sink with no countertop making it difficult to get ready in the morning. That was the only downside to the...More

Review collected in partnership with Extended Stay
Thank 761lenorec
Response from 00esa, General Manager at Extended Stay America - Cincinnati - Blue Ash - Kenwood RoadResponded 6 July 2017

Thank you for choosing to stay at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road. We are pleased to know you had a pleasant visit and that you were impressed with the service provided by our staff. We also appreciate your observation...More

Reviewed 3 July 2017

Boomed a queen effiancy. Very small room. A small shower. No tub. A small sink. No counter space for toiletries. No place for a towel close to the showe. Uncomfortable bed and pillows. Tv placed on a low dresser at the foot of the bed....More

Review collected in partnership with Extended Stay
Thank John D
Response from 00esa, General Manager at Extended Stay America - Cincinnati - Blue Ash - Kenwood RoadResponded 4 July 2017

John, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and...More

Reviewed 1 July 2017

Customer service was poor at best. Desk clerk very rude and acted like we were bothering her when we asked questions. Asked for comfort package two times and never received. I was even hung up on when i called the desk.More

Review collected in partnership with Extended Stay
Thank Richard H
Response from 00esa, General Manager at Extended Stay America - Cincinnati - Blue Ash - Kenwood RoadResponded 2 July 2017

Richard, we are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth, and hospitality. This behavior is highly unusual, and we have addressed your comments with our team to ensure they deliver...More

Reviewed 25 June 2017

Room smelled terrible. I've been in larger broom closets. Very unwelcoming. Lobby is poorly located. Uncomfortable bed after 10hr drive, cramped space. Unexpected expense for accommodating a pet, especially when the other hotels on our trip did not charge extra. Would not recommend.More

Review collected in partnership with Extended Stay
Thank 993coreym
Response from 00esa, General Manager at Extended Stay America - Cincinnati - Blue Ash - Kenwood RoadResponded 27 June 2017

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been...More

Reviewed 21 June 2017

We selected this location because our friends were staying here. Her brother had reccommended from a previous stay. A conveneint location , quiet, and safe...The room was clean and offered a kitchen area, with equipment available, a midsize fridge and microwave. Wi-fi was available and...More

Review collected in partnership with Extended Stay
Thank Brenda N
Response from 00esa, General Manager at Extended Stay America - Cincinnati - Blue Ash - Kenwood RoadResponded 23 June 2017

Brenda, thank you for your stay at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road and for taking the time to review our hotel. We are happy to read you liked your well-equipped room and that you found our team attentive to...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$69 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$69 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (9)
Room & Suite (11)
Dining (1)
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Room Tips
"If you looking for Space and a great nights sleep don't bother."
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"Avoid rooms closer to the Elevator"
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"Unless you are a smoker stay away from the third floor. The hallway stinks."
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"If you want to stay at an Extended Stay in the Blue Ash, OH area, try the one on Hunt Road."
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