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Alexander House Hotel & Utopia Spa

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Alexander House Hotel & Utopia Spa
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1,783 Reviews from our TripAdvisor Community

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There are newer reviews for Alexander House Hotel & Utopia Spa
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Showing 1,778: English reviews
Reviewed 19 October 2015

We have just returned after booking this hotel through Secret Escapes. The price for a nights stay was £239. This included £35 per person towards the evening meal and breakfast. On arriving at the hotel, we were warmly welcomed by the hotel staff. They came out to greet us taking our bags to our room. We checked in and were...

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Helpful?
4Thank monserat12
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear monserat12 Thank you for your feedback and taking the time to post your comments about your stay with us. I am so pleased to read how much you enjoyed your stay. We do check our pricing against our competitors. I believe we are equal or better value for product on offer strives to develop as a destination hotel with...

Reviewed 19 October 2015 via mobile

This is a beautiful hotel, set in gorgeous English countryside, the spa is a complete luxury~ with outdoor hot tubs & sauna & the indoor pool is relaxing, the treatments are worth the financial investment. The restaurants & bar offer incredible service, delicious food & cocktails that are hard to rival.. The rooms are all a complete indulgence, having stayed...

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Thank EJD1971
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear EJD1971, It is great pleasure reading your review on Tripadvisor in relation to your recent visit to Alexander House Hotel and Utopia Spa. I appreciate your passionate words about our beautiful English Countryside Spa hotel Thank you once again for providing feedback and I do hope you will revisit us. Kind Regards Tamas Jurca Front Of House Manager

West Sussex, United Kingdom
Reviewed 18 October 2015

I spent the day at Utopia Spa to celebrate a friend`s 50th Birthday. The Spa was busy, but this didn't effect our enjoyment. We made use of the hot tub outside and the indoor pool area. I had a lovely facial with a friendly therapist. The only let down was the afternoon tea we had pre ordered, this took a...

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Helpful?
Thank MrsGeorgeMichael
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear MrsGeorgeMichael, First of all Happy 50th Birthday once again! Thank you for choosing Alexander House Hotel on you special day. I am truly glad to hear that we have provided you with the highest standards of service in our Utopia Spa We look forward to welcoming you back soon. Kind Regards Tamas Jurca Front Of House Manager

London
Reviewed 18 October 2015

Had a small problem on arrival which Manager Nick handled very professionally and made us feel welcome. Lovely room,bed,bathroom and top drawer spa. Would have given five stars but felt a touch underwhelmed by food and high mark up on wines at Reflections restaurant. Also the policy of only allowing guests to use spa from 3pm on day of arrival...

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Helpful?
Thank StuartHLondon
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear StuartHLondon, Thank you very much for positive feedback you provided us with. I have personally made sure that your comments have been forwarded to Mr Nick Bosse our Hotel Manager. I am glad also to learn that you also enjoyed our facilities and you were able to indulge yourself in our Utopia Spa. We very much look forward to...

london
Reviewed 18 October 2015 via mobile

I've stayed here every year for the last 4 years and while it us the best spa hotel in South east England it's getting a bit tired now. Our suite, Azur, has mould in the shower and the blind is broken. The new annex building they've recently added to the hotel really takes the wow factor away from the entrance....

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2Thank reviewer12395
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear reviewer12395, Thank you for your comments. I was pleased to read that in overall you enjoyed your stay at Alexander House Hotel. We put a lot into offering our undivided attention to all of our guests. I was sorry to learn of the inconveniences you experienced with the billing and I was happy to read of how well managed...

London, United Kingdom
Reviewed 18 October 2015

Alexander House is one of my favourites outside London, and thats high praise. But the upgrade to 5* and the additional extension comes with higher expectations. That to the test within 2 mins of arriving the doorman had already asked me to park my own car, and no one offered to take my bags to the room, and no minibar...

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2Thank JonnyDodge
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear JonnyDodge, Thank you for your detailed and constructive review and thank you for returning to our hotel continuously. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Tamas Jurca Front Of House Manager

Brighton, United Kingdom
Reviewed 15 October 2015

Excellent service from the moment we arrived, beautiful room overlooking the zen garden, we made great use of the many different spa facilities, despite being busy the spa didn't feel over crowded which was nice. Meal in AG's was excellent with knowledgable staff on both the food, wine and cheese options available. We hadn't pre-booked any treatments which was a...

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Thank clower2015
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear clower2015, First of all we would like to thank you for having chosen our hotel to stay and we would like thank you for so much praise! I was pleased to read how much you enjoyed our Spa and Ag`s restaurant itself and the great care from all the Alexander House Hotel Team. We hope as your travels bring...

London, United Kingdom
Reviewed 15 October 2015

I hesitate to write this review as my Wife bought me a luxury overnight stay for a present - and as she reads my reviews and I don't want to disappoint her. This is a luxury Spa with a hotel attached. Everything is geared towards the Spa. Non-residential guests seem to get preference over hotel guests when wanting to use...

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3Thank Rod1311
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear Rod1311, The comments which you kindly made us aware of are extremely worrying for us to hear. I would like to offer you my sincere apologies for the less then satisfactory experience during your stay here at the Alexander House Hotel. I do hope that your most recent stay will not be your lasting impression of the Alexander House...

Rustington, United Kingdom
Reviewed 14 October 2015

Relaxing day in a beautiful setting. Facial treatment excellent, but the experience was let down by the lunch and beverage service. Only 10 people dining and everyone had their orders wrong and had to be rescheduled even though meals were pre ordered on arrival. Service team were flustered and certainly not a five star service. Quiet room needs a redecorating...

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Thank Janet C
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear, Janet C First of all we would like to thank you for having chosen our hotel for Spa Day and thank you very much for your recent review. I am so sorry to read or Restaurants Lunch beverage service did not meet your expectations. This is absolutely not indicative of the level of service that we pride ourselves on...

Chichester, United Kingdom
Reviewed 14 October 2015 via mobile

We have stayed at Alexanda house before and couldnt wait to go back last week as it truly is a 5star relaxing break. Everything is perfect from the moment you walk in. The building is incredible, last year we stayed in the tree tops suite which was so luxurious so when we found out it was fully booked we were...

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1Thank tonimacaroni80
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear tonimacaroni80, Thank you so much for your generous feedback. I was delighted to read your kind words and I am glad that you enjoyed every aspect of your stay, especially highlighting our staff’s efforts. Once again, thank you for posting your praising review on Tripadvisor and it is my sincere hope that we will have the opportunity of welcoming...

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Near Alexander House Hotel & Utopia Spa

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on 170 acres of stunning private gardens and parkland, Alexander House Hotel in Sussex is both a boutique retreat and an unsurpassed destination spa hotel near London, UK, the heart of South England's countryside. With tastefully designed, luxurious bedrooms, award winning Utopia Spa and a 3 AA Rosette restaurant, Alexander House Hotel is ideal for a weekend luxury escape in Sussex countryside and is a perfectly appointed private function venue, wedding venue near London and business events venue. ... more   less 

Additional Information about Alexander House Hotel & Utopia Spa

Address: East Street, East Grinstead RH10 4QD, England
Region: United Kingdom > England > West Sussex > East Grinstead
Price Range: €174 - €442 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Alexander House Hotel & Utopia Spa 5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Alexander House And Utopia Spa
Alexander House & Utopia Hotel East Grinstead
Alexander Hotel Utopia
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Questions & Answers

Here's what travellers have asked, with answers from Alexander House Hotel & Utopia Spa staff and other travellers.
18 questions
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Questions? Get answers from Alexander House Hotel & Utopia Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spa rooms overlook the outdoor hot tubs and are very quiet”
 of 5 bubbles daisydumpling2016, 7 Dec 2016 | Read review
“Not an attic room.”
 of 5 bubbles Holidays9999, 5 Dec 2016 | Read review
“If you can afford it I'd highly recommend the Cedar Lodge Suites”
 of 5 bubbles carolinelee63, 1 Dec 2016 | Read review
“We stayed in the older part of the hotel which was stunning!”
 of 5 bubbles 927jemimah, 30 Nov 2016 | Read review
“We stayed in the Cedar Suites which are large, modern and superbly equipped - very quiet and private too.”
 of 5 bubbles Damager500, 27 Nov 2016 | Read review
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