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Hilton East Midlands Airport

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Hilton East Midlands Airport
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1,594 Reviews from our TripAdvisor Community

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Showing 1,576: English reviews
Luton, United Kingdom
Reviewed 23 May 2016

Lovely hotel, friendly and helpful staff. Service is brilliant and the room was spotless. Only negative it leave plenty of time to check out as the service was extremely slow and there wasn't even much of a queue.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Holly J
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Holly J Thank you for reviewing our hotel on TA and also for complimenting our staff. We're happy that you had a lovely stay and thank you also for your observation on the departure experience; this has been noted for training purposes. Thank you for staying with us and we look forward to welcoming you back again. Kind regards...

Swansea, United Kingdom
Reviewed 23 May 2016

a fantastic hotel, service, friendliness, location, food, , bar, reception, , airport service, car parking/fly, all services are very well put together, and are carried out to very high standard, all staff were well trained and are only too happy to help

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jbswansea2016
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear jbswansea2016 Thank you ever so much for posting your review of our hotel on TA and also for giving us a full 5 star rating; this is sincerely appreciated. We're so delighted that you have had a great stay and especially as this is your 4th time here. Thank you for this compliment. Thank you for choosing to book...

Powys, United Kingdom
Reviewed 23 May 2016

I booked the Radiison Blue on the previous occasion that we flew from East Midlands, which was also excellent. The Hilton is likewise excellent. Parking is on site and close to the entrance. Check in was quick with well trained, ostensibly happy staff. Room was excellent, with very comfortable beds. We did not eat at the hotel, so cannot comment,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Keith H
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Keith H Thank you for posting your review in TA and also for giving us a full 5 star rating; this is sincerely appreciated. We're happy that we met your expectations and that you had a excellent holiday. I can also confirm that Wi-Fi is free in the hotel for all our Hilton HHonors guests when they book direct...

Leicester, United Kingdom
Reviewed 23 May 2016

Great stay, clean room and health club with all facilities. It's handy that the bar is open throughout the day for food. Had a family room but still bed was only a double, could do with comfier beds and king size for more comfort

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Arthika K
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Arthika K Thank you for posting your review on TA; your comments are sincerely appreciated. We've taken note of your feedback about the beds and marked it for the attention of our Head Housekeeper. We're happy that you have enjoyed your stay and that we met with your expectations. Thank you for staying with us and we look forward...

Newark, United Kingdom
Reviewed 18 May 2016

Stay at room was superb and transfer to the airport for our flight to Palma was delayed slightly due to business of East Midlands Airport being busy! Collection from East Midlands Airport upon our return from Palma was DIABOLICAL! Rang for transfer 14 times between 13:45 - 14:55 before collection at 15:00hrs Our travelling companions had arrived home in Newark...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lynne J
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Lynne J Thank you for giving us your feedback about a recent experience with us; this is sincerely appreciated as it allows us to introspect and improve our service in line with our guests expectations. Please accept our apologies for any inconvenience on the return leg of your holiday. Our returns transfer procedure is quite specific and allows for...

Cardiff
Reviewed 17 May 2016 via mobile

Good parking Really odd to get into and can be confusing. Pleasant receptionist when checking in. Air conditioner didn't work. It was a hot day. Old fashioned decor. No long mirror. Woman on her own travelling for business with suitcase and lots of bags - so they give you a room miles away 😖 Ordered room service (meal was good)...

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Helpful?
Thank Tiffany5431
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Tiffany5431 Thank you for giving us your feedback about a recent stay at our hotel; this is sincerely appreciated as it helps us introspect and improve our service in key guest areas. Please accept our apologies that your stay was not the best on this occasion and your comments have been used constructively in learning conversations to ensure that...

Wellingborough, United Kingdom
Reviewed 17 May 2016

Excellent location, even better reception from duty manager. Clean rooms. Good breakfast. Staff couldn't be more helpful. As a Hilton honours member, able to choose room before arrival. Great option. Recommended

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Helpful?
Thank Graham L
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Graham L Thank you for posting your review on TA and also for giving us a full 5 star rating; this is sincerely appreciated. I am delighted that you have had a really good stay and that we have exceed your expectations, especially with our staff engagement. Happy also that you have benefited from using our Digital check in...

Reading, United Kingdom
Reviewed 17 May 2016

As a family of four, we had 2 expensive executive rooms which were very nice but expensive for £300; dinner which was very mediocre for £100, ended up paying almost £400.... and then were charged £5 for parking in the hotel car park . Reception staff were unable to explain the bill, just kept repeating that's the way it works....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank sallyk313
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear sallyk313 Thank you for giving us your feedback of a recent stay with us; this is sincerely appreciated as it helps us improve out service and standards to meet and exceed our guests expectations. Please accept our apologies if we were unable to explain your bill to your satisfaction and I am sorry if you feel that our parking...

Wakefield, United Kingdom
Reviewed 16 May 2016

Excellent value for money if using the airport. Both the rooms and the evening meal were of a very high standard and the service was very good. The one thing that lets it down is the cost of drinks- £9 for a glass of wine and £5 for a latte was extortionate!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank cbF2129JL
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear cbF2129JL Thank you very much for posting your review on TA and also for giving us a full 5 star rating; this is sincerely appreciated. I am so pleased that you got a great deal on your booking and can confirm that this will always be the case when you book direct with us. Additionally you will also receive...

Kettering, United Kingdom
Reviewed 15 May 2016 via mobile

Stayed for one night recently on a business trip. The staff were very friendly, polite and welcoming and the check in/out process was quick and straightforward. The room, I believe my group and I all had bigger "suites", was very clean and tidy, with complimentary wine, water and snacks. My air conditioning didn't work and although the hotel make a...

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Helpful?
Thank Phoenixm34
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Phoenixm34 Thank you for reviewing our hotel on TA and also for giving us a full 5 star rating; this is sincerely appreciated. I am particularly pleased that have vouched for us from your business perspective and I am grateful for your recommendation. Thank you also for mentioning the dining experience and the overall service. Thank you for choosing...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 

Additional Information about Hilton East Midlands Airport

Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Region: United Kingdom > England > Derbyshire > Castle Donington
Price Range: €72 - €163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Reservation Options:
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Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hotel Style:
#2 Luxury Hotel in Castle Donington
#3 Family Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
#4 Business Hotel in Castle Donington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton East Midlands Airport staff and other travellers.
18 questions
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east yorkshire
Huddersfield, United Kingdom
over a year ago
sheffield england

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Questions? Get answers from Hilton East Midlands Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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