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All reviewspark and flydeluxe roomeast midlands airportsat navalton towersholiday extrasleisure facilitiesfamily roompool and gymwake up callcar parkingreception staffcourse meallittle priceyone night stayexcellent hotelan early flight
Stayed at this hotel with my wife to attend our work Xmas party. I booked the Executive King Plus room which was very impressive, large, spacious, comfortable beds and large bathroom.
The organised Xmas party was a disaster, to make a party you need a...More
Response from managerEMA, General Manager at Hilton East Midlands AirportResponded 31 December 2017
Thank you for sharing your feedback of a recent stay with us; this is sincerely appreciated and allows us to introspect and improve our service in areas that need attention.
Please accept my apologies that the ambiance on the day could have been...More
Went saturday 16th for a birthday meal and was totally disapponted. Only 1 other couple in restaurant - I wonder why ?
Uncomfortably cold restaurant. Brought 1 wrong starter. Main course, what can I say, 4 people in restaurant but got wrong food ( no...More
Response from EMAManager, General Manager at Hilton East Midlands AirportResponded 19 December 2017
Thank You for sharing your experience, this has been shared with the team, as this is not the level of service we strive to achieve and deliver. I have privately messaged you as I would appreciate if we could talk about this further.
We usually stay on a park & fly basis & normally it all goes very well. The good points, check in was swift and staff were as good as always, room was to the usual standard, breakfast was very good & transfer to airport by...More
Response from managerEMA, General Manager at Hilton East Midlands AirportResponded 1 January 2018
Thank you for sharing your experience of your recent stay with us.
We're so sorry that the return transfer let down an otherwise good stay on your 'park and fly' package. Thank you for complimenting the staff, service and amenities at the hotel....More
Had an enjoyable night at the Christmas Party, A good setting, nice food and good service. The food was hot and tasty.
The hotel is easy to find just off Junction 24 and there is ample parking.
Certainly would visit again.
I have stayed here twice this week and many times before, as a business customer, it provides excellent service it’s comfortable, the staff are friendly and the food is good, it’s recently been upgraded so now it’s even better, and I would definitely return