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Lodore Falls Hotel

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Lodore Falls Hotel
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1,937 Reviews from our TripAdvisor Community

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Showing 1,936: English reviews
Suffolk
Reviewed 17 July 2015

We booked through discount "Secret Escapes" and felt like second class citizens from reception. Room not ready at 3.00pm.Room 127 was above the boiler room in what seemed to be an extension with window overlooked by other rooms and a balcony. With window fully open it felt like a sauna and the boiler kicked in at 4.30 am causing a...

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2Thank weemick
GMLodore, General Manager at Lodore Falls Hotel, responded to this review

Dear 'weenick' Thank you for taking to the time to review your most recent stay. I'm sorry the room was not up to the standard you would expect and I will look at what we can do to address the feedback you have given. We have various categories of room and would always encourage to book direct so we can...

Norwich, United Kingdom
Reviewed 16 July 2015 via mobile

Ok so location is beautiful, but then that came first. Management was the worst I had ever experienced, the rudest man to of ever worked in the hotel trade, and guess what? There's no one English to speak to, no one. Staff were pleasant but seemed scared of everything and scared to make a decision. Decor is old old old,...

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4Thank GreatDaines
GMLodore, General Manager at Lodore Falls Hotel, responded to this review

Dear 'GreatDaines' Thank you for your review. I'm so sorry to hear you came away disappointing following your stay September last year. Since then there has been a change of management, I am new to the Hotel this month and my team are empowered to make decisions. Updates to guest corridors and some rooms have improved the overall look and...

Coventry, United Kingdom
Reviewed 15 July 2015

superb hotel, lovely setting, first class food ,[above star rating given], and service, rooms very good and comfortable, will certainly return , thank you again to secret escapes who never seem to fail in finding these gems,

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1Thank hungrydavid
GMLodore, General Manager at Lodore Falls Hotel, responded to this review

Dear 'hungrydavid' I'm delighted to hear you enjoyed your most recent stay with us and I look forward to welcoming you back in the future. Many thanks Matt Collins General Manager

Basingstoke, United Kingdom
Reviewed 13 July 2015

Hotel is situated about 4 miles outside Keswick and offers excellent views from the front over Derwentwater. There is easy access to the lake and a boarding point for the lakeside ferry and there are also bus stops outside the hotel. We stayed for 5 nights and decided to pay extra for a lake view and were very pleased with...

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Helpful?
Thank Raymond S
GMLodore, General Manager at Lodore Falls Hotel, responded to this review

Dear 'Raymond S' Thank you for such a lovely review, I will share your positive comments with all of the team hear at the Lodore Falls and hope to welcome you back in the future. Many thanks Matt Collins General Manager

London, United Kingdom
Reviewed 13 July 2015

We arranged a pre-wedding walk and afternoon tea at the Lodore so people could meet prior to the special day. We booked for 12 and they took a deposit. We turned up on the day and despite having the booking they didn't prepare for it so we were crammed in a corner having to move furniture ourselves. They then proceed...

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6Thank Mark R
GMLodore, General Manager at Lodore Falls Hotel, responded to this review

Dear 'Mark R' Thank you for your review. I'm so sorry to hear that your afternoon tea booking was less than satisfactory. I have only just joined the company and as such unsure of when this was but quite clearly surly service is unacceptable and something I will address. We should have reserved the space for you and provided adequate...

Adelaide, Australia
Reviewed 12 July 2015 via mobile

Stayed 3 nights with my family. Room was very clean and well appointed. I did find the beds very soft. We had wanted to book bed & breakfast but we were advised that having dinner 2 night was as cheap as B&B rate. We were glad we took the dinner option as the food was lovely. The staff very friendly....

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2Thank Muscath
GMLodore, General Manager at Lodore Falls Hotel, responded to this review

Dear 'Muscath' Thank you for taking the time such a positive review, I'm so pleased you enjoyed all aspects of your stay and hope to welcome you back in the future. Many thanks Matt Collins General Manager

Greenock, United Kingdom
Reviewed 12 July 2015

Stayed here for one night, hotel is in a fantastic setting, room we had was called a garden room, not sure why as it overlooked the the rooftop, with a hint of garden. This room was supposed to be a superior room, can't see the difference from this and other normal hotel rooms we have stayed in. Bed was one...

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1Thank cag1665
GMLodore, General Manager at Lodore Falls Hotel, responded to this review

Dear 'cag1965' Thank you for your review, it is great to hear the service from my team was of a high standard and will ensure this is fed back. I have only very recently joined the company and I have found Wi Fi can be slow with little signal. We have this week improved the signal available across the hotel...

Leeds, United Kingdom
Reviewed 12 July 2015

We went for my cousins wedding and the hotel is truly beautiful and most of the staff are fab, however, there were issues with the seating plan for the wedding meal a few guests had been missed off the meal list and the seating plan on display was incorrect. We spoke to a manager to try and get the missing...

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2Thank Corinne C
elkster
Reviewed 12 July 2015

We recently had a week in the lakes and decided to walk the circumference of Derwent Water. Then at just the perfect moment we came across the Lodore Falls Hotel. Although we weren't staying at the hotel, it looked very nice. However we were very impressed with the welcome we received and the standard of service. They were dog friendly...

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Thank elkster
Bolton, United Kingdom
Reviewed 8 July 2015

We arrived at the hotel to find that we had missed afternoon tea, however this was not a problem.... Immediately the receptionist extended it to the next day or for us to take away when we were checking out. The room was lovely and clean & the bed was really comfortable. We had a room with a terrace & a...

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Thank 1966englandbabe

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Amenities

Highlights
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of the Borrowdale valley and overlooking Lake Derwentwater, the Lodore Falls Hotel has one of the finest settings in the Lake District, with access to some of the most impressive walks in the area from the front door. The hotel offers the Lakeland welcome associated with family ownership and courteous staff, who are always on hand to welcome and assist you in a friendly way during your stay. Delicious light meals and afternoon teas are available throughout the day in the comfortable lounges overlooking Derwentwater and in the early evening you can enjoy a drink in the bar before experiencing some of the region's finest cuisine served in the elegant Award Winning AA Rosette Lake View restaurant. Famous for style, service and hospitality, the Lodore Falls Hotel offers the perfect location to suit all tastes. Hotel Improvement works 2017 We have exciting plans to create a new chapter in the history of the Lodore Falls Hotel. The ground floor of the hotel will be completely renovated at the start of 2017 and will be completed by mid-February 2017. From the start of our renovations in January 2017 our leisure club and beauty salon will remain closed until Summer 2018, when we reveal our brand new luxury spa and a brasserie restaurant with an outdoor terrace, as well as 18 new exclusive bedroom suites. While this carefully planned development is underway we will do everything in our power to ensure these works do not impact on our guests experience. ... more   less 

Additional Information about Lodore Falls Hotel

Address: | Keswick, Borrowdale CA12 5UX, England (Formerly Hilton Keswick Lodore)
Region: United Kingdom > England > Cumbria > Lake District > Borrowdale
Price Range: €147 - €319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lodore Falls Hotel 4*
Number of rooms: 69
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Also Known As:
Lodore Falls Keswick
Hotel Lodore Falls
Lodore Falls Hotel Borrowdale/Keswick
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Questions & Answers

Here's what travellers have asked, with answers from Lodore Falls Hotel staff and other travellers.
18 questions
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over a year ago
Hereford, England, United Kingdom
over a year ago
Motherwell, United Kingdom

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Questions? Get answers from Lodore Falls Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a lake view”
 of 5 bubbles 27RJ52, 27 Nov 2016 | Read review
“The lake view rooms were great”
 of 5 bubbles Haydom, 22 Nov 2016 | Read review
“Speak to the reception staff and explain your requirements. Rooms on the front of the hotel overlook the lake.”
 of 5 bubbles Choosethebest12, 9 Nov 2016 | Read review
“Do not stay in the house if you expect a 5 star experience”
 of 5 bubbles 561suzanneb, 7 Nov 2016 | Read review
“Lake view is the only room to have”
 of 5 bubbles lisasK2001KR, 2 Nov 2016 | Read review
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