The Hillcrest Hotel Widnes

480 reviews

#4 of 4 Hotels in Widnes

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The Hillcrest Hotel 75 Cronton Lane, Widnes WA8 9AR England

COVID-19 update: See the added health and safety measures this property is taking.Read more

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Guests1 room, 2 adults, 0 children

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Traveller (94)

Room & Suite (38)

Dining (18)

Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Floors marked for social distancing
Hand sanitizer available to guests & staff
Regularly sanitized high-traffic areas
Staff required to regularly wash hands
Regular temperature checks for staff

Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

A note from The Hillcrest Hotel Widnes

About

3.5

Very good

480 reviews

#4 of 4 hotels in Widnes

Location

Cleanliness

Service

Value

The Hillcrest Hotel, Widnes is a modern hotel ideally located for overnight stops for those en route to the Lake District or the South of England. Situated in a rural setting the hotel offers access to all motorway networks, bringing Chester, Manchester and Liverpool within easy reach.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Bar / lounge

Conference facilities

Banquet room

Baggage storage

Non-smoking hotel

24-hour front desk

Parking

Wifi

Restaurant

Breakfast available

Breakfast buffet

Breakfast in the room

Meeting rooms

Dry cleaning

Laundry service

Ironing service

Room features

Desk

Room service

Telephone

Iron

Coffee / tea maker

Flatscreen TV

Bath / shower

Hair dryer

Room types

Bridal suite

Non-smoking rooms

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Business

Languages Spoken

English

480Reviews8Q+A100Room tips

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Popular mentions

Molly1983 wrote a review Sep 2020

Kingston-upon-Hull, United Kingdom44 contributions18 helpful votes

Disappointed

We stayed here whilst visiting friends in the area. The receptionist was friendly and welcoming when we arrived late in the evening. We stayed in a suite, on first impressions it looked nice. However the room was exceptionally hot, the bed was so uncomfortable with a very soft and lumpy mattress. The bed squeaked and creaked on every movement, we both had a sleepless night. Shower once we figured out how to use was useless it trickled out and was poor. We could here the person next door using the toilet! Breakfast was okay, the staff were lovely and make up for the tired hotel.

Date of stay: September 2020Trip type: Travelled with friends

Helpful

Andy P wrote a review Aug 2020

Selkirk, United Kingdom18 contributions23 helpful votes

Wow this place used to be nice, what a dump now

Stayed at this hotel at the weekend and I had to say wow I was shocked I'm originally from the area and stayed here whilst visiting family , this hotel was fantastic years ago , but now it is a shadow of its former self The rooms are dirty and I mean dirty who ever sealed my room after a covid clean needs to also take a hoover and a duster with them putting a TV remote in sealed bag and leaving paper cups and sealing the door doesn't mean you have cleaned it, the furniture is tired and is in dire need of new ones. toilets don't flush, the shower didn't work, bath panel was broken thank god we had relatives nearby is all I can say Car park was full of potholes and was in dire need of being weeded and a good brush Maybe the company that owns it should update the pictures on the website to give a true reflection Would definitely not recommend in its present state…

Date of stay: August 2020Trip type: Travelled as a couple

Helpful

Julia G wrote a review Aug 2020

Broughton, United Kingdom45 contributions28 helpful votes

Never again

My partner and I stayed here after spending the day at knowsley Safari park. The hotel was bad, our room smelt of mold and was dirty. Cobwebs in the corners, mold in the corners. The lamp shades where dirty, and on my side of the bed the floor had bits on the floor. The bathroom was not nice the sink was coming away from the wall and rust in the bath. The bed was very hard and the mattress topper didn't fit the bed. This is the worst hotel we have stayed in, we left very early in the morning because we couldn't sleep the staff spent the night talking in reception and lots of banging going on. We woke at 4.50am with back pain and had had enough.

Date of stay: August 2020Trip type: Travelled as a couple

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Response from Anthony Hand, General Manager at The Hillcrest Hotel Widnes

Responded 24 Aug 2020

Dear Jdisneyc77, Please accept my sincerest apologies for falling below our usual high standards here at The Hillcrest Hotel. If you would like to contact me directly at the property to discuss your stay, my details are below. 0151 4241616 option 3 I look forward to hearing from you.

Eddee14 wrote a review Jul 2020

Twickenham, United Kingdom98 contributions70 helpful votes

Average hotel

We stayed in one of the suites at this hotel and there were numerous problems from the moment we walked in. - the bedside lamp had no bulb in it at all. - one of the two lamps around the mirror did not work - the shower curtain was falling off in the bathroom - there is no air conditioning at all, and you cannot open the window - there was a running water noise almost constantly (probably sewage pipes) - we asked for extra cups for the room which the receptionist said she would run up, they never arrived - the bar served drinks with a low syrup level in the coke so it tasted disgusting and had to be sent back. For the price the hotel is acceptable, but otherwise I wouldn’t stay here again.

Date of stay: July 2020Trip type: Travelled with family

1 Helpful vote

Helpful

Response from Anthony Hand, General Manager at The Hillcrest Hotel Widnes

Responded 22 Jul 2020

Dear Guest, My Sincerest Apologies for the issues you encountered during your stay at The Hillcrest Hotel. As i am sure you are aware after an extensive period of closure and the age of our building upon re opening we have experienced some structural teething problems which whilst unavoidable i acknowledge are far from ideal for your stay. Whilst a missing bulb and a blown bulb are inconvenient i would like to think if this was brought to our attention we would of dealt with this promptly, i can only apologise if this was not the case. Whilst non of the guest accommodation at the Hillcrest benefit from Air Conditioning all the bedroom windows do open albeit with legally required safety mechanisms in place. I would finally like to thank you for your constructive review of The Hillcrest Hotel and look forward to you visiting us again.

Jean J wrote a review Mar 2020

1 contribution

charged when I couldnt stay due to country lock down

sadly i had booked and unable to go due to the covid-19 virus. I was charged for the room which is unreasonable when they could have offered to simply postpone for me. I have every intention of going to the area for work reasons,and to be so unhelpful at this difficult time was quite shocking. I had to cancel other hotels which were simply magnificent in their attitude.. all others offered a credit for a delay.

Date of stay: March 2020

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