We stayed here whilst visiting friends in the area. The receptionist was friendly and welcoming when we arrived late in the evening. We stayed in a suite, on first impressions it looked nice. However the room was exceptionally hot, the bed was so uncomfortable with a very soft and lumpy mattress. The bed squeaked and creaked on every movement, we both had a sleepless night. Shower once we figured out how to use was useless it trickled out and was poor. We could here the person next door using the toilet! Breakfast was okay, the staff were lovely and make up for the tired hotel.
Stayed at this hotel at the weekend and I had to say wow I was shocked I'm originally from the area and stayed here whilst visiting family , this hotel was fantastic years ago , but now it is a shadow of its former self The rooms are dirty and I mean dirty who ever sealed my room after a covid clean needs to also take a hoover and a duster with them putting a TV remote in sealed bag and leaving paper cups and sealing the door doesn't mean you have cleaned it, the furniture is tired and is in dire need of new ones. toilets don't flush, the shower didn't work, bath panel was broken thank god we had relatives nearby is all I can say Car park was full of potholes and was in dire need of being weeded and a good brush Maybe the company that owns it should update the pictures on the website to give a true reflection Would definitely not recommend in its present state…
My partner and I stayed here after spending the day at knowsley Safari park. The hotel was bad, our room smelt of mold and was dirty. Cobwebs in the corners, mold in the corners. The lamp shades where dirty, and on my side of the bed the floor had bits on the floor. The bathroom was not nice the sink was coming away from the wall and rust in the bath. The bed was very hard and the mattress topper didn't fit the bed. This is the worst hotel we have stayed in, we left very early in the morning because we couldn't sleep the staff spent the night talking in reception and lots of banging going on. We woke at 4.50am with back pain and had had enough.
We stayed in one of the suites at this hotel and there were numerous problems from the moment we walked in. - the bedside lamp had no bulb in it at all. - one of the two lamps around the mirror did not work - the shower curtain was falling off in the bathroom - there is no air conditioning at all, and you cannot open the window - there was a running water noise almost constantly (probably sewage pipes) - we asked for extra cups for the room which the receptionist said she would run up, they never arrived - the bar served drinks with a low syrup level in the coke so it tasted disgusting and had to be sent back. For the price the hotel is acceptable, but otherwise I wouldn’t stay here again.
sadly i had booked and unable to go due to the covid-19 virus. I was charged for the room which is unreasonable when they could have offered to simply postpone for me. I have every intention of going to the area for work reasons,and to be so unhelpful at this difficult time was quite shocking. I had to cancel other hotels which were simply magnificent in their attitude.. all others offered a credit for a delay.