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Crewe Hall

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#1 of 9 Hotels in Crewe
Certificate of Excellence
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Crewe Hall
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2,017 Reviews from our TripAdvisor Community

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Showing 2,004: English reviews
Stoke-on-Trent, United Kingdom
Reviewed 19 June 2015

Gorgeous location and elegant building. Quick and friendly check-in. Receptionist gave us a plan of the hotel and we did need it to find our room. There is the old hall and the newer buildings so the facilities are quite widespread. Beautiful interiors with ornate plaster ceilings, period furniture and memorabilia. Staff were very friendly and helpful at all times....

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Helpful?
Thank GillQuenby
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear GillQuenby, Thank you for your review of Crewe Hall. It is great that you enjoyed so many parts of your stay. It is really nice to see that you used so many of our facilities and that our staff provided you with high quality service. I will be sure to pass your comments onto my colleagues as they will...

Crewe
Reviewed 15 June 2015

Managed to get a groupon deal for Crewe Hall for myself and my daughter as a treat for finishing exams which included use of the spa facilities and a file and polish, spa is lovely when we got there the man on reception at the spa was very informative polite and friendly showing us where to go booking us in...

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Helpful?
Thank rufuscrewe
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear rufuscrewe, Thank you for taking the time to write a review. It is lovely to hear that you and your daughter had such a lovely spa day at Crewe Hall. I will pass on your feedback to my colleagues in the spa as they will enjoy hearing about your experience. Congratulations to your daughter for finishing her exams, we...

United Kingdom
Reviewed 13 June 2015

Just booked in this afternoon to celebrate a special birthday, spa far too small for the number of guests to accommodate 20 loungers for 30+ people wanting to use the facilities, also returned to our room to find the towels were badly soiled, house keeping did replace them within 10 mins, then we went to eat in the bistro to...

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Helpful?
1Thank Jointypoin
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear B J, Thank you for taking the time to give feedback on your recent spa break with us. I am disappointed to hear that we did not meet your expectations on this occasion. If you wish to discuss this matter in further detail, I would be happy for you to contact me directly at the hotel. Kind regards James...

Reviewed 13 June 2015 via mobile

Me and my partner enjoyed a fantastic stay here thanks to my sister who works for these hotels. We enjoyed the lovely room and the spa facilities and also got engaged here! What a lovely chap at the desk at the spa, he booked me in for my facial and he gave us money off and was such a lovely...

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Helpful?
Thank helenlw1
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear helenlw1, Thank you for taking the time to write your feedback. It is wonderful to hear how much you and your partner enjoyed your stay with us. My spa colleagues will be very happy to hear how they added to your experience. It is really great to hear that you are considering Crewe Hall for your wedding, our website...

Reviewed 13 June 2015 via mobile

booked through Spabreaks.com on a package deal including room, lunch, dinner, breakfast and a spa treatment for £119 each sharing a twin room. My mum and I arrived at 12.30 and had a lovely buffet lunch in the Brasserie in the new part of the hotel. Our room wasn't ready until 3 so we went for a swim, jacuzzi and...

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Helpful?
Thank AliKatt2
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear AliKatt2, Thank you very much for your review. It is great to hear that your spa treatment was so wonderful. I will pass your comments onto my spa and restaurant colleagues as they will love to hear how much fun you both had. Hope to see you at Crewe Hall again soon, Kind regards James Turner Operations Manager

Greater Manchester, United Kingdom
Reviewed 8 June 2015

Myself & my 11 hens had a great time from 11am Sat to check out Sun. Staff were polite & helpful,the spa & treatments were lovely. Our meals included in our deal were delicious & reasonably priced. Thank you for making our stay relaxing & fun

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Helpful?
Thank Jo C
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear Jo C, Thank you for your review, it's really lovely to hear that we made such an important weekend so special. Best wishes to both yourself and Mr for the future. I hope we will see you again soon! Kind regards, James Turner, Operations Manager

Chester-le-Street
Reviewed 7 June 2015 via mobile

I stayed at Crewe hall for a night when in Crewe for work and the whole experience was amazing. I paid extra for a superior room and I'm so glad I did. My room was in the main building and was very different to any room I've stayed in before. The grounds were lovely and the meal in the restaurant...

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Helpful?
Thank Claire G
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear Greatheads, Thank you for taking the time to write your review. I am so glad to hear that you enjoyed so many different aspects of your stay, especially Crewe Hall's manor house. Once again, thank you for your time, I hope you will come and see us again soon. Kind regards, James Turner Operations Manager

Manchester, United Kingdom
Reviewed 4 June 2015 via mobile

Lovely rich and lots of character. Some rooms old some new - personally love the old rooms in the main part of the hotel and the hotel is certainly haunted which is fun!!! Great venue for weddings with gorgeous grounds and photo ops - banqueting staff brilliant and lovely chilled relaxed bar areas - rooms comfortable enough to :)

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Helpful?
1Thank RevPip
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear RevPip, Thank you for taking the time to write your review. I am glad to hear that you liked our rooms, especially in the Old Hall. Our Old Hall does have a lot of character and is really worth investigating! I will pass on your feedback to our banqueting staff, I am sure they will love to hear they...

Manchester
Reviewed 4 June 2015

Stayed at Crewe Hall for the third time on business to attend a conference in May 2015. Check-in was mid pm in between sessions. It must have taken all of 30 seconds! Reception were prepared and just needed a signature. I had forgotten my tie for dinner and asked if they had any in lost property - they said they'd...

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Helpful?
Thank PJT13
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear PJT13, Thank you for such a detailed review. I really appreciate your effort in writing such wonderful, informative feedback. Your pictures are great too! I am so glad to hear that you were delighted by so many aspects of your stay and particularly the way our staff made you feel so special. I will pass your feedback on as...

Sunderland
Reviewed 3 June 2015 via mobile

We booked our first wedding anniversary on the 29th May 2015. The spa was good and the grounds and building impressive. The meal was also excellent although from sitting down at 7.50 pm and main course wasn't served until 9.20. We complained about wait and were given a complimentary drink which was fair enough. Then the night took a turn...

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Helpful?
3Thank Wonky_Baton
CreweHall, Operations Manager at Crewe Hall, responded to this review

Dear Wonky_Baton, Thank you for your review and also taking the time to complete our guest satisfaction survey. I was delighted to have the opportunity to discuss the challenges you faced. I look forward to having the opportunity of welcoming you back to the hotel at some point in the near future. Kind Regards James Turner Operations Manager

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A superb 17th century hotel located in Crewe in Cheshire. This Grade I listed building has been attracting refined guests since the 17th century, including our current monarch Queen Elizabeth II. This hotel is a fine mix of historic Jacobean and sharp 21st century architecture. The magnificent history oozes throughout the hotel from exquisite marble fireplaces to stained glass windows. Yet the contemporary edge of Crewe Hall can be found throughout the hotel from the revolving bar in the brasserie to the state-of-the-art leisure club. The hotel has 117 spacious, comfortable bedrooms, some are located in the historic old building but majority can be found in the new contemporary wing. Just minutes from the M6 motorway, Crewe Hall is only 24 miles from Chester’s sights and shops and close to Liverpool and Manchester.Crewe Hall is home to a modern conference and events centre. It is very impressive with both it's facilities and service that we offer you. Modern facilities, free Wi-Fi, extensive grounds and a meetings package that gives you total piece of mind, whether you’re brainstorming with the team or delivering an important message, Crewe Hall makes meetings easy. ... more   less 

Additional Information about Crewe Hall

Address: Crewe Hall Weston Road, Crewe CW1 6UA, England
Region: United Kingdom > England > Cheshire > Crewe
Price Range: €81 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crewe Hall 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
Crewe Hall Hotel Crewe
Hall Hotel Crewe
Crewe Hall Cheshire
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Questions & Answers

Here's what travellers have asked, with answers from Crewe Hall staff and other travellers.
25 questions
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Questions? Get answers from Crewe Hall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“just ask for a quiet room”
 of 5 bubbles GCranston, 14 Feb 2017 | Read review
“We were in the new part which was quite modern then there is the old part which would be nice for couples.”
 of 5 bubbles chloeben, 2 Feb 2017 | Read review
“We enjoyed our room in the old building,extra large, etc.”
 of 5 bubbles MelR94, 23 Jan 2017 | Read review
“ask to be in the old / new section based on taste.”
 of 5 bubbles happycoupletravel, 18 Jan 2017 | Read review
“Rooms fine, service appalling”
 of 5 bubbles niccim2017, 18 Jan 2017 | Read review
5 of 5