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Best Western Crewe Arms Hotel

382 reviews
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Traveller (87)
Room & Suite (20)
Dining (8)
Overview
  • Excellent29%
  • Very good37%
  • Average19%
  • Poor7%
  • Terrible8%
Travellers talk about
“railway hotel”(7 reviews)
“coach trip”(11 reviews)
“train noise”(4 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Room Service
Bar/Lounge
3.0 Star Hotel
All hotel details
Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (382)Write a Review
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Show reviews that mention
All reviewsrailway hotelcoach triptrain noisecoach partyclose to the railway stationwhilst visiting familychristmas lunchthe general managerevening meallovely mealgood nights sleepgood sizebusy roadplenty of hot waternight staycomfortable staymain road
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1 - 5 of 373 reviews
Reviewed 1 week ago via mobile

I chose this hotel for the location to Crewe train station as I had a 6am train to catch to Glasgow booked a twin room for my son & myself the room was spacious & very clean we had a meal in the restaurant which...More

Thank mark w
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 1 week ago

Thank you for taking the time to write your wonderful review, the whole team is delighted you and your son enjoyed your stay with us. We hope you will come back and visit us again soon. Best wishes Crewe Arms Hotel Team

Reviewed 1 week ago

The hotel itself is clean, wel, maintained just a few things let it down the shower had two temperatures quite cold or freezing even on the so called hot setting, the room cold which took till early hours to heat up. The noise outside isn't...More

Thank houseofdossett
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 1 week ago

Thank you for taking the time to give us feedback on your stay. Feedback is very important to the team as it enables us to focus on areas where we need to improve the customer journey and your satisfaction is important to us. We will...More

Reviewed 3 weeks ago

Booked for Boxing Day lunch, wasn't disappointed. Greeted and shown to our table by a very friendly receptionist. Quick and efficient friendly service. Excellent food. Only criticism was that mince pies were already on table when we arrived uncovered which was a little off putting...More

Thank Ann16564
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 2 weeks ago

Thank you for taking the time to write a review our your boxing day lunch experience with us. All the team are happy to hear that you enjoyed your lunch and the service you received. With regards to the mince pies thank you for your...More

Reviewed 4 weeks ago

If you are looking for a quiet, countryside hotel, this isn't it. It's next to Crewe train station, has the main road into Crewe outside, and an adjacent bus stop is served by many routes. As a consequence, the outside noise is quite noticeable but...More

Review collected in partnership with Best Western GB
Thank Peter S
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 3 weeks ago

Thank you for taking the time to give us feedback on your stay. By telling us what went well about your stay and how we can improve, you are helping us create a better experience and service for you and other guests in the future....More

Reviewed 4 weeks ago

14 of us chose this venue for our Xmas dinner dance, we paid £50 each which covered everything - 3 course meal plus coffee & mince pies, disco & free bar (house wine, house spirits, larger, beer & soft drinks). Meal was ok, nothing special.

Thank Claire N Phil M
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 4 weeks ago

Thank you for taking the time to write a review about your Christmas party night with us, the whole team wish you all a Merry Christmas and hope you will come back and visit us in the new year. Best wishes Crewe Arms Hotel Team

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About
Amenities
Top amenities
Room Service
Free High Speed Internet ( WiFi )
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Business Centre with Internet Access
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$46 - US$106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$46 - US$106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (87)
Room & Suite (20)
Dining (8)
Hotel & Grounds (75)
Bathroom (8)
Questions & Answers
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Shorty2209
7 February 2015|
AnswerShow all 5 answers
Response from Mobs E | Reviewed this property |
I got to Crewe about 11am and was checked in immediately. I had a very warm welcome.
0
Votes
Room Tips
"Ask for back of hotel"
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"didn't stay here, dinner dance only"
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"Unable to advise due to location of hotel"
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"Avoid rail side rooms"
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