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Al Cielo Hotel

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291 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Los Angeles, California
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 March 2016

We spent 5 days at Al Cielo and wished we could have stayed longer. The hotel is off the beaten path about an hour's easy drive from Cancun. It is marked only by a small sign on the highway, and is down a long road to an unmarked gate. Once you arrive, you are instantly at home. Within 24 hours,... More 

Helpful?
2 Thank Robbin C
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear Robbin C, We are so glad you have enjoyed a great family vacation with us. Your kind comments about our lovely paradise are highly appreciated. Our main goal is always to make our guests to feel at home and it is very pleasant to know this was not an exception. Please let us know whenever you plan to visit... More 

minneapolis
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2016

We just got back from a 7 day stay at Al Cielo for our honeymoon. It was the most amazing experience of our lives. From the pristine beaches to the amazing Xpu Ha sunsets at night, there is just nothing like it. Travelling through busy Cozumel and Playa Del Carmen you realize that when you get to Al Cielo that... More 

Helpful?
2 Thank lynn a
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear lynn a, Thank you for your warm comments. Xpu Ha beach is indeed an outstanding venue for a special celebration like yours. We are so glad to hear you have enjoyed your stay at Al Cielo, from the stunning views and the serenity of the place to the food and finally, the service provided by our great staff. On... More 

Chicago
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 March 2016

I have stayed at Al Cielo at least 6 times over the last eight years and my wife and I were married here. I have reviewed the hotel previously (see “As close to heaven as you're likely to find”) but Andres, who created the hotel, recently sold it to Hotel Essencia, so my review will focus on what has changed,... More 

Helpful?
5 Thank PianoJim
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear Piano Jim, We are so glad you have enjoyed your stay with us and had a nice experience during your last trip to Al Cielo. It is nice to hear Xpu-Ha remains as it was 8 years ago. It is indeed, one of the best beaches in the Riviera Maya! Thank you very much for your review and your... More 

Pittsburgh, Pennsylvania
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 March 2016

We stayed at the Al Cielo on a quick, four day "get away from winter" trip in early March. All I can say is while my expectations were high based on their website and the reviews here, all of those high expectations were blown away. The place is amazing. They have created a little piece of paradise on one of... More 

Helpful?
4 Thank lawdude65
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear lawdude65, It was lovely to meet you! We are so glad you have chosen Al Cielo for your get away and so pleased your expectations were totally fulfilled. Please do let us know whenever you plan to come back to visit. We will be looking forward to welcome you again at our unique paradise! Warmest regards More 

Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 March 2016

We spent 4 nights at Al Cielo in February of 2016. After weeks of searching for the perfect property we chose this one due to it's small size and proximity of the rooms to the water. These rooms are right on the beach, and since it is definitely the prettiest beach we have visited in our many travels in Mexico,... More 

Helpful?
5 Thank PattiBrain
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 March 2016

My fiancée and I recently spent a 6 day/5 night winter getaway at Al Cielo Hotel and we could not have been happier with our stay. The staff is so friendly, the breakfast included in the rate is top-notch, and the beach feels like it is your own private beach (there is a dedicated Palapa for each room on the... More 

Helpful?
1 Thank Julie F
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear Julie F, Thank you for your kind comments. Al Cielo is indeed a perfect getaway for guests looking for relaxation and privacy. We are so glad that you have found what you were looking for and enjoyed a wonderful vacation with us! Looking forward to welcome you again! Warmest regards. More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 February 2016

We could not have been more pleased with our stay at Al Cielo. We have already booked our next holiday vacation there! Gorgeous beaches, incredible fresh food and drinks, lovely staff - everything you want in a beach getaway. We traveled from New York easily with only a short trip from Cancun - Al Cielo arranged everything seamlessly. This is... More 

Helpful?
3 Thank daniel b
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear daniel b, It is so nice to hear you have booked your next stay at Al Cielo! Living in NY indeed makes really easy to travel to the Riviera Maya as they are very close and flights are very easy to book. And of course it is great you have enjoyed a relaxing time with us. On behalf of... More 

Charlottesville, Virginia
1 review
Reviewed 22 February 2016

We spent a week in the hotel end January 2016. Place is awesome and service is perfect. The beach is just beatiful. Had dinner in the restaurant every night. Loved the place. Hope to come back soon...

Helpful?
Thank carlosleivasalinas
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear carlsoleivesalinas, It was very nice meeting you and welcome you at Al Cielo. We truly appreciate your kind comments. Please do let us know whenever you plan another visit, we will be happy to see you again! Warmest regards More 

New Boston, Texas
2 reviews
Reviewed 21 February 2016

This place is amazing. Wonderful beach, exceptional restaurant with very reasonable prices, free snorkel equipment, beach chairs, wifi on beach and restaurant which is essentially like your own kitchen. Beautiful rooms. It couldn't be better. Its probably the best vacation that we had. If you want to get around you need a car, but I suggest you stay put and... More 

Helpful?
Thank visit0r100
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear visit0r100, Thank you for your review! It is always a pleasure to have happy guests sharing their experiences. Hope we have the opportunity to welcome you again! Warmest regards More 

Calgary, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 February 2016

Al Cielo is our family's favorite restaurant in the Mayan Riviera! The ambiance is "out of this world" situated on the one of the most beautiful beaches in the world ... Xpuha Beach! The cuisine is spectacular! Beautifully prepared and presented! The staff is professional, friendly and extremely attentive! It is always our restaurant of choice when we're at our... More 

Helpful?
Thank CJ1952
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear Mary and Barry, We love to welcome you at Al Cielo every time you visit the Riviera. Thank you so much for your loyalty and your warm comments. Looking forward to see you very soon! Warmly More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Pool
  • Room Service
  • Free Parking
  • Spa
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Concierge
  • Multilingual Staff
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Al Cielo Hotel is situated on the beachfront of Xpu Ha and its one of the most secluded beaches in the riviera maya where you can sleep in heaven. Al Cielo Hotel is a beachfront petit hotel situated on the peaceful Xpu-Ha Beach, only 20 minutes drive North of Tulum and 20 minutes drive South of Playa del Carmen in Mexico's Riviera Maya. This charming beachfront resort, has four rustic elegantly designed rooms, named Water, Air, Earth and Fire. Four elements that combine to become a Caribbean elixir for your holidays in this secluded beach. Aswell as 2 amazing chic and romantic garden Villas named Atardecer and Girasol, designed specially for the confort and privacy of casual couples and families. If you feel like sleeping in heaven Master Suite La Mar is the perfect choice, situated for the complete exclusive feeling of bliss and peace in one of the last romantic places in Mexico. Try the relaxed atmosphere and privacy on the beachfront new Villa named Villa del Patron. Al Cielo can be one of the last places in the whole Riviera Maya where you can trully be away from crowds and feel yourself immeresed in a true mexican caribbean beach club experience. Al Cielo was created to express a fresh and exquisit feeling of relax and sensitivity, perfect for escaping from the rutine and enjoy true life changing experiences. Feel the bliss of our reef having a lobster dinner or a seafood paella as your feet are immersed in the white sand beach. Diving in the cenotes, swimming with turtles or fishing in the bay. You can always explore the Tulum Ruins, Coba Ruins and the Colonial Citys of Valladolid and Izamal. Guests will enjoy the services of massages, tours and more. The exclusivity of this place allows Al Cielo Hotel's staff to offer you personal attention always. ... more   less 

Additional Information about Al Cielo Hotel

Address: Calle Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpu-Ha 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: €231 - €599 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Al Cielo Hotel 3*
Number of rooms: 8
Reservation Options:
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Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Mexico/Riviera Maya - Xpu-Ha
Hotel Style:
#3 Spa Hotel in Xpu-Ha
#3 On the Beach Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Al Cielo Hotel staff and other travellers.
12 questions
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Questions? Get answers from Al Cielo Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For families of 4 VILLA GIRASOLES is great.”
 of 5 bubbles ccohen71, 1 Sep 2016 | Read review
“Look at room descriptions on the Al Cielo website and TA reviews. Upstairs steps are a bit steep but the views are truly awesome.”
 of 5 bubbles SeeingtheBeauty, 6 Jun 2016 | Read review
“Rooms on the beach are smaller. Those in the back are larger and quieter (you don't hear the surf)”
 of 5 bubbles RobbinC433, 27 Mar 2016 | Read review
“We stayed in Suite La Mar and it was incredibly private.”
  • Sunset from the balcony at Suite La Mar
 of 5 bubbles lynna51, 24 Mar 2016 | Read review
“All rooms are ocean front. Villas are newer and larger.”
 of 5 bubbles PianoJim, 23 Mar 2016 | Read review
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