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Bel Air Collection Xpu Ha Riviera Maya

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2,033 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Xpu Ha Riviera Maya
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Showing 928: English reviews
A TripAdvisor Member
Reviewed 31 July 2004

We would agree with most of the comments we have seen on the site - food does vary although the Ragazzi was always good. You have to watch that freshly cooked food is actually cooked enough as when there is a long line and the staff are rushed food is not always cooked through. My son never managed to get... More 

5 Thank A TripAdvisor Member
A TripAdvisor Member
Reviewed 28 July 2004

My husband and I honeymooned at Xpu-Ha Palace the week of 5/23/04 to 5/27/04. We were a little worried about going here because of the reviews that we had read on this website. However, we had a terrific time. It was a unique experience. Some might say that this is a family resort. I do not know if it was... More 

6 Thank A TripAdvisor Member
austin, TX
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 July 2004

The Xpu-Ha Palace is a unique vacation experience. My family travels to an island destination every summer and this was truly different. You are immersed in a jungle with thatched roof adobe huts instead of brass and glitter. The huts were nice and clean with a double jacuzzi in every room. This was a big hit with the kids! Balconies... More 

Thank skyhag
A TripAdvisor Member
Reviewed 25 July 2004

We were a total of nine traveling togther (4 ADULTS, 5 KIDS) The only positive thing was the room, It was clean and the kids enjoyed the animal shaped towels that the maids did everyday. The NEGATIVES were many; 1) HOTEL TRANSPORTATION: You can say none, they only have 1 bus that accomodates 20, you have to make reservations and... More 

2 Thank A TripAdvisor Member
Hunterdon County NJ
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 July 2004

XPU-HA was lovely. The staff was always gracious, accomodating, and friendly. Beautiful beach and snorkeling lagoon. We enjoyed the racoons, iguanas and geckos who visited us on our porch. Our room was clean and well supplied. Food was OK - Never a wait in the restaurants. We especially enjoyed David at Mariachis and Jose at Caleta who made us laugh... More 

Thank Mafi
Sahuarita, Arizona
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 July 2004

We spent 2 weeks at the Xpu-Ha palace resort. We've been visiting the Yucatan for about 12 years and this is the first stay at a Palace resort. The Xpu-Ha isn't for everyone. It is rather spread out but it's really a jungle experience. They haven't just turned the area into all cement and marble. We loved this resort and... More 

3 Thank hairylady
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2004

We visited Xpu-ha July 7th -the 15th. The vacation was everything we were looking for . I went with my parents and 4 year old sister, I'm 11. There was something for everybody. We stayed in the Reptile section It was located in a great spot near food, snorkling, the pool and the beach.The food we ate was very good... More 

3 Thank moosecocoa
A TripAdvisor Member
Reviewed 13 July 2004

This is my new favorite place. I wish I would have had more time to sit on the beach by myself. My husband and two kids 8 and 11 went with me and we were on the go so much. There are unlimited things to do at this resort. We had no desire to visit the other Palace resorts. We... More 

1 Thank A TripAdvisor Member
yardley pa
Level Contributor
134 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 11 July 2004

A very interesting experience. We travel a great deal and the front desk staff, and management in general, was the worst I have ever experienced. It is hard to tell if it was the system or the people. The general staff was helpful and tried hard to please. If you are traveling as an individual couple, it would be fine... More 

1 Thank art89
Marietta, Georgia
Level Contributor
240 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed 10 July 2004

This was the best vacation ever. The last few reviews really said it all. The earlier ones must have been people who were at a different place as there was hardly anything negative. I didn't feel that there was much walking (certainly not enough to have not gained weight from the yummy food). The complaint about the quality of alcohol... More 

2 Thank coberg

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: €81 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Mexico - Xpu-Ha
Hotel Style:
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
114 questions
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Vancouver, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it was very quiet not but very old no activities no music or dancing really not much at all”
 of 5 bubbles GailVarcoeCampbell, 28 Nov 2016 | Read review
“bottom floor rooms have a low ceilings, 2nd floor rooms have soring thatched ceilings with ceiling fans. the ac worked great”
 of 5 bubbles sanchezgusbegin2016, 9 Nov 2016 | Read review
“All rooms are terrible and filthy”
 of 5 bubbles DonnaBruce, 18 Aug 2016 | Read review
“Don't book here”
 of 5 bubbles 733mandya, 22 Jul 2016 | Read review
“Bring good walking shoes.”
 of 5 bubbles mlotto7, 6 Jun 2016 | Read review
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