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Bel Air Collection Xpu Ha Riviera Maya

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2,129 Reviews from our TripAdvisor Community

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Showing 949: English reviews
Mankato, Minnesota
Reviewed yesterday NEW

My husband and I spent a week here for our Honeymoon from May 17th-24th 2016. This was our first time in Riviera Maya, however we have been to several other all inclusive resorts. The staff were lovely and always very helpful. The food was ok. More then one restaurant choice would have been nice as we got sick of the...

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2Thank checker67
Central Arizona, Arizona
Reviewed yesterday NEWvia mobile

This was my first time in Mexico, celebrating my 30th birthday with my boyfriend. It turned out to be a birthday/proposal. It was perfect, and it couldn't have happened without the wonderful hospitality of Raul Ruiz and his amazing service and beverage manager! ❤️️ the service was impeccable! Being in the survive industry I appreciate being taken care of in...

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1Thank Nisha_Parker-Moodley
Deerfield, Wisconsin
Reviewed 3 days ago NEW

The food is good. You can get fresh made to order meat, fish, eggs, and stir fry/vegetables/fajitas. There is always fresh fruit, bread, vegetables. Rooms are fine. Each room has a nice big patio. There is a cenote for snorkeling and kayaking. That was fun and neat. There are bikes you can check out which is neat. There is an...

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1Thank BadgerFan09
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Guest: We appreciate all your good comments and that you have taken the time, for us it is very important your retrolimetacion as it helps us to be better every day. We remind you that the service of kayaking and snorkeling is totally free. Wishing you an excellent day. Come back soon.

Airdrie, Alberta
Reviewed 3 days ago NEW

This is not your 5star treat it was a jungle adventure tucked in the trees. Sure to delight. Surrounded by beautiful lagoons wild life around you. Truly an amazing vacation. Small resort so no fighting the crowds at the pool the beach or the buffet. Food was authentic and delicious. The drinks flowed lovely at the swim up bar. I...

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Thank charlietravel2017
Reviewed 5 days ago NEWvia mobile

Upon arrival I was very unsure about this place but it definitely has grown on me the last few days. I must give a special thank you to Raul Ruiz our amazing server and restaurant staff/management that created a romantic experience by the cenote for my engagement. They did go above and beyond to create a surprising and unique environment....

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Thank Daelon M
Vernon, Canada
Reviewed 6 days ago NEW

My wife and I have mixed feelings about this resort, some things are great others are just disappointing . We were here for the first week of January. Check in went smooth, friendly front counter staff. Before leaving for room we were informed that the restaurant was closed, and we would have to get room service at an additional cost....

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4Thank Rich A
Boise, Idaho
Reviewed 1 week ago NEW

Solid clean and well designed rooms provided us with excellent rest. The Caseta style set up provided a remoteness that was refreshing from the mega resorts common to the area. You park your car out front at the reception area and golf carts shuttle you around. Take advantage of all that is offered, the Kayaking and Snorkeling esp. Buffet style...

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1Thank Pr0t0C0sm0s
Reviewed 1 week ago via mobile

This was a nightmare! 1st we arrived and they had double booked our room so they downgraded us to a lower unit and did not offer to reimburse us the difference. Staff was rude and not helpful at all. Refused to do room service even though we had an all inclusive package. The cenote where kayaking is available was shut...

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3Thank Amielstroud
Carlsbad, California
Reviewed 1 week ago

Our room was number 705 and it had black mold on the ceiling which is dangerous to breathe. I suggest putting open windows for ventilation and fixing the mold. This is probably in all bathrooms and I really hope you can address this problem. But we still had a great time! Thank you!

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Thank emiliasalidaanti2017
Reviewed 1 week ago via mobile

DO NOT BOOK AT THIS HOTEL , if there is any chance your plans will change. I inadvertently booked the one in Cancun instead of Riviera Maya for a week, including over the Yew Year. Family members were there, we only had 1 rental car there and of course I wanted to stay where they were staying and not an...

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6Thank Jackie J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: €81 - €256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Mexico - Xpu-Ha
Hotel Style:
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
124 questions
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Vancouver, Canada
12 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for 500 block view of cenote. Lower units have stronger air cond.”
 of 5 bubbles 720richa, 11 Jan 2017 | Read review
“Second floor rooms are the favorite so you get the giant thatched roof experience.”
 of 5 bubbles Pr0t0C0sm0s, 10 Jan 2017 | Read review
“Down stairs is less likely to have issues.”
 of 5 bubbles hawkbl8, 28 Dec 2016 | Read review
“Needs come improvements, but it was nice stay”
 of 5 bubbles 587danab, 22 Dec 2016 | Read review
“top villas have patios”
 of 5 bubbles bradylynnlecours, 11 Dec 2016 | Read review
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