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Bel Air Collection Resort & Spa Riviera Maya

Overview
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Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.5 Star accommodation
Additional information
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Reviews (3,406)
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1,130 results
Traveller rating
480
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125
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115
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LanguageEnglish
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480
310
125
100
115
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All reviews lobby bar thatched roof playa del carmen golf cart beach club jungle atmosphere sushi all inclusive package peace and quiet shrimp romantic dinner room change relaxing vacation rented a car riviera maya fire show the wait staff
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1 - 5 of 1,130 reviews
Reviewed 3 weeks ago

Terrible - no notice that they are completely and are out of business !!! We showed up at the gate and the only guard came out and said the were destroyed by hurricane Wilma. That was like 7 years ago. They need to close their...More

Date of stay: November 2018
Thank Michael H
Hotel's Favourite
Reviewed 7 January 2018 via mobile

I picked this resort for my first solo trip as I didn't want the over manicured "bleached " type resort I've been to before. I loved that nature was allowed to thrive around the resort, animals ran wild around the resort (coatis, racoon, birds, iguanas...More

Date of stay: December 2017
5  Thank sarahV292292
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 9 January 2018

Dear Sarah: We really appreciate your time to share such a wonderful review about your stay with us, and we feel honored that you gave us the unique opportunity to be your Honeymoon destination choice. It was an absolute pleasure to provide you with unforgettable...More

Reviewed 23 August 2018 via mobile

The staff Meaeros, Lazaro, Pavel, Miguel, Israel, Ezequias, Aomando, Capitamo, Adrian, Roger, Otheniel, Hostes, Areli, Ayb, Manuel, Mclane, Founcisco, Arcchigo, and my absolute favorite Edna, everyone was super friendly and helped me with my Spanish. The food was delicious and very fresh. The rooms were...More

Date of stay: July 2018
Thank siriqueen25
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 24 August 2018

Dear siriqueen25: It has been a great pleasure to receive your warm review describing your most recent vacation at Bel Air Xpuha Riviera Maya. We value your feedback and are delighted to read that you particularly appreciated our service; especially from the people that you...More

Reviewed 22 August 2018

Fabulous grounds. Arrived after the cenote had closed though, think 5pm is a bit early to close them when it doesn’t get dark until closer to 7pm. The grounds are massive and they have a few golf carts to take people around, but that system...More

Review collected in partnership with this hotel
Date of stay: August 2018
Thank scawte598992
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 24 August 2018

Dear scawte598992: It is a great pleasure to know that you enjoyed our service. We always care about our guests as you are considered our top priority. We look forward to welcoming you soon in our Hotel. Kind regards.

Reviewed 21 August 2018

First, the good comments: 1. This hotel has one big and two small Cenotes, which are really beautiful. You can kayak and snorkel in the big one, where you can see beautiful fish and 3 manatees. 2. The beach that is close to the hotel,...More

Date of stay: August 2018
1  Thank Lourdes P
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 24 August 2018

Dear Lourdes P: We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place...More

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About
Description
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance More experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Free Parking
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair Access
Beachfront
Free High Speed Internet (WiFi)
Breakfast included
Hotel Style
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
144
Price range
US$88 - US$202 (Based on Average Rates for a Standard Room)
Formerly known as
Xpu-Ha Palace
Also Known As
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
,
Xpu Ha Palace Xpuha
,
Bel Air Collection Resort & Spa Riviera Maya Mexico - Xpu-Ha
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Hotel class
Contact Information
Hotel Style
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
144
Price range
US$88 - US$202 (Based on Average Rates for a Standard Room)
Formerly known as
Xpu-Ha Palace
Also Known As
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
,
Xpu Ha Palace Xpuha
,
Bel Air Collection Resort & Spa Riviera Maya Mexico - Xpu-Ha
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Photos
Traveller (2,493)
Pool & Beach (359)
Room & Suite (251)
Dining (98)
Family and Play Areas (147)
Business Centre & Event Rooms (4)
Nearby
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Terrace Tapas Lounge & Bar
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Nearby AttractionsSee all 9 nearby attractions
Bahia Divers
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1.00 km away
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Xpu-ha Beach
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1.47 km away
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Questions & Answers
Ask a question
ACarolina_Mark
18 February 2018|
AnswerShow all 5 answers
Response from jenniferwTdot | Reviewed this property |
It can be, but it is very expensive for the quality of the food.
0
Votes
Justin R
16 January 2018|
AnswerShow all 4 answers
Response from lamugne | Reviewed this property |
Xpu-Ha
1
Vote
Room Tips
"The place is closed and not in business !!!"
Cruiser308182
3 weeks ago
Read review
"villa 3 would be the best. close to the restaurants and lobby bar"
853jocelync
31 Jul 2018
Read review
""Better throw your money away.""
apole2018
11 May 2018
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"do not chose this hotel unless you like to hike"
lindybel
11 Mar 2018
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