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The Royal Suites Yucatan by Palladium

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#2 of 22 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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1,957 Reviews from our TripAdvisor Community

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Showing 1,002: English reviews
Saskatoon, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed yesterday NEW via mobile

Just returned from a week in a master suite facing the canal. Our check-in was quick and easy and we were in our room within 15 minutes of arrival. The cart service is wonderful across the resorts. You simply ask at any lobby or bar and they will radio for a ride. The resort is massive, but if you like... More 

Helpful?
2 Thank RedPanda1980
Edwardsville, Illinois
2 reviews
Reviewed yesterday NEW

This was our first trip to Riviera Maya and we were not disappointed. The Royal Suites Yucatan by Palladium is fantastic. If you are looking for relaxation with great service this is your place. The staff in the lobby (Martha especially) are always so helpful and the ease of check in was very unexpected. This is a very large resort... More 

Helpful?
Thank edjones14
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

Absolutely fantastic!! I have been to other all inclusives on the Mayan Riviera but the Royal Suites takes the cake! The service is phenomenal, we decided on a Mayan Suite and we were just delighted by the ambiance, the location and the quiet!! The Mayan shower just tops it off. Extremely private and quiet. As mentioned in most of the... More 

Helpful?
1 Thank Jason H
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Jason, First of all, we want to thank you for choosing us as you holiday provider. Thank you also for sharing your excellent experience at the Royal Suites Yucatan  We are delighted to note that you had a pleasant experience on our lovely resort We appreciate your kind tone and look very forward to welcoming you back again in... More 

Edwardsville, Illinois
2 reviews
Reviewed 2 days ago NEW

The resort is beautiful. Room service was great. The buffet and restaurants were better than any place I've stayed in Mexico previously. My only complaint (and not really complaining) is that there should be an adults only swim up bar area. Was a great vacation and look forward to coming back!

Helpful?
Thank laab0213
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear laab, Thank you for staying with us and for your kind review and recommendation. We so much appreciate your kind tone; and feel happy that we were able to live up your expectations In short... thank you. For your words, for your trust, and for your time. It was lovely having you here and we are looking forward to see... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

I would have given no stars if I could. My husband and I were there from Nov 20th through Nov 27th, for what was supposed to be a dream vacation. We stayed in one of the Royal Mayan rooms, with the outdoor shower, and private deck. On Saturday Nov 26th, we returned to our room after spending the afternoon in... More 

Helpful?
4 Thank Ms J
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Ms. Jaggard, We truly appreciate you taking the time to describe your full experience on our property, we do answer all reviews and we do follow up all of them as we understand that all of them let us improve our services. Regarding the incident you mention in your review, since the moment that you called us, our security... More 

Atlanta, Georgia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW

We stayed in the royal suites in this resort in November 2016 (from 11/5 to 11/19). I should say, the resort got lots of improvements since we were there in 2013. I will not repeat what has already been said by other people about cleanliness, great service, and good food. Let me point some other thinks. The beach is much... More 

Helpful?
Thank Tatiana G
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Tatiana, Thank you ever so much for your five star review! as well thank you for come back and compare your experiences. We so much appreciate your kind tone; and feel happy that we were able to live up your expectations We really appreciate you and we certainly look forward to your next stay with us.  Warm regards, Celia... More 

Staten Island, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

We spent a lovely week in The Royal Suites Yucatan by Palladium for our anniversary. Enjoyed our time tremendously at this resort. The always friendly and courteous people working there make your overall experience a very pleasant one. From room attendants, to butler, to staff working the front desk everyone always smiles and says hello. Wanted to say a special... More 

Helpful?
2 Thank shad0w7
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Shadow, Awesome! Sounds like you had a splendid trip here at Royal Suites Yucatan Resort & Spa. We have succeeded providing a memorable vacation. Thank you for your feedback. This information lets us know what we are excelling in and what we need to work on. Your home away from home awaits you next time you are in Mexico... More 

Imperial
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Amazing Place, Breathe taking views, great Staff!!! Frank, Rafeal and Christina in the Royal Suites are the best !!! They welcomed me every morning at 4:30. we had coffee and chatted for a hour... Great friendships where made....Best Vacation ever.

Helpful?
1 Thank M9318ZDericd
DtorAdjunto, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear M9318ZDericd, Awesome! Sounds like you had a splendid trip here at Royal Suites Yucatán. We have succeeded providing a memorable vacation. Thank you for your feedback. This information lets us know what we are excelling in and what we need to work on. Your home away from home awaits you next time you are in Mexico Warm regards, Celia... More 

Canada
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

The grounds are immaculate. Maybe found 2 cigarette butts and two empty beer cans in the whole resort in 5 days. Royal staff was top notch. Royal pool was our favorite. Salt water pool was interesting, Spa pool was great for a getaway. Our Mayan Suite was out of this world! Highly recommend and don't forget to order a canoe.... More 

Helpful?
3 Thank Clay W
Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

My husband and I are not world travellers, but we have been to the Mayan Riviera three times and I can say without a doubt this has been our most pleasant visit. We stayed at the Royal Suites Yucatan which is the exclusive section of the Grand Palladium resort.For those sitting on the fence about upgrading I can say it... More 

Helpful?
5 Thank sunsa2016

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: €306 - €861 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya, Mexico - Akumal
Hotel Style:
#1 Romantic Hotel in Akumal
#1 Green Hotel in Akumal
#2 Top resorts Hotel in Akumal
#2 Luxury Hotel in Akumal
#2 On the Beach Hotel in Akumal
#2 Spa Hotel in Akumal
#4 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Suites Yucatan by Palladium staff and other travellers.
218 questions
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Questions? Get answers from The Royal Suites Yucatan by Palladium staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If walking upstairs is not an issue for you, choose upper floors”
 of 5 bubbles 352tatianag, 28 Nov 2016 | Read review
“in the Royal Suites Adult only get a room with hot tub not the room on water with canoe. useless and they tip so easy.”
 of 5 bubbles M9318ZDericd, 21 Nov 2016 | Read review
“2nd floor if you have a jacuzzi room, more privacy”
 of 5 bubbles sunsa2016, 17 Nov 2016 | Read review
“Very few, if any, rooms have views of the ocean. Mayan Suites have views of the lakes.”
 of 5 bubbles 835lindac835, 14 Nov 2016 | Read review
“We stayed in a villa and it was Very private and quiet. You will be treated with a little more urgency if you stay at the Royal Suites.”
 of 5 bubbles 227jjj, 13 Nov 2016 | Read review
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