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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
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10,256 Reviews from our TripAdvisor Community

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Showing 8,285: English reviews
Sandwich, United Kingdom
Reviewed yesterday NEWvia mobile

After reading some reviews was a little nervous about some things...... But..... It was amazing, the hotel grounds where great, really modern & fresh. FOOD The buffet was really good, always fresh and constantly changing the food if it had been out for a little bit. Had themed night as well just to change it up. A La Carte -...

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Helpful?
Thank Bekah M
Birmingham, United Kingdom
Reviewed yesterday NEW

Lovely hotel, room spacious, huge bed, very clean. We were always able to get a sunbed- great variety of restaurants and bars, however disappointing that even though there for 2 weeks, some (Brazilian and a few others) were fully booked. Bar staff all great - especially Guadalupe- fantastic service from her and always service with a smile!! Thanks all

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Thank SammieLouXx
Reviewed 2 days ago NEW

I have stayed at a few Apple vacation resorts and they have all been as expected and accurate until now. For the price the place was fine. The rooms were neat and somewhat clean, the service was fine, the food and drinks were average, the property was very large and spread out. Lots of walking, which I enjoyed, but for...

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Helpful?
Thank Anne R
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Anne R, First of all, I would like to thank you for having chosen our resort for your recent vacation and for taking the time to share your previous review on TripAdvisor. I am very pleased to know that you had a good time enjoying your room, our meals and most of all, our staffs’ friendliness; I am going...

Toronto
Reviewed 2 days ago NEW

We were impressed with the resort. From check in to check out everything was great. Our Son was married there and we had a group of 50. I cannot say enough about Patricia and the wedding staff. They nailed it. Perfect setting/setup/service/dinner we all had a fabulous time. It is a big resort and even though they have trolleys expect...

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Helpful?
1Thank JimandKathy
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi JimandKathy, First of all congratulations to your son and thank you very much for staying at Grand Sirenis Riviera Maya for this unforgettable occasion and taking the time to share your experiences with future travelers. The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service; therefore, it...

Reviewed 2 days ago NEW

We stayed at the resort from Nov. 27th to December 4th. Upon arriving at the facility, we were very early. Our bags were taken out of the van and placed in the normal holding area resorts have for this. We went right up to the desk and since it was only 130pm we could not get into our room as...

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11Thank jrbork74
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi jrbork74, Many thanks for having taken the time to share your experiences with us and the TripAdvisor community about your recent holidays at Grand Sirenis Riviera Maya Resort & Spa. The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. I enjoyed reading your feedback and am...

Denver, Colorado
Reviewed 2 days ago NEW

It was our third time to Grand Sirenis. We booked private transfer via club and were disappointed with the service this time around. It had to wait for 40 minutes for our car due to a complete mess within the organizer. This is not something you expect from a private transfer. The car was in ok condition and drive took...

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Helpful?
1Thank EsterDenver
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi EsterDenver, In the name of all Grand Sirenis Riviera Maya, I would like you to receive my most sincere appreciation for your loyalty to our chain and sharing your experiences with future travelers. It is very pleasant to read how much you loved your room with all the facilities included, as well as our spa services and the large...

Reviewed 3 days ago NEW

Stayed here from November 25th to December 2nd and we had an absolutely amazing time here with our kids! Right from our arrival at the hotel, we were greeted with a warm welcome by the staff at the lobby. They were very helpful and answered all of our questions - including providing us useful information on how to get to...

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Helpful?
4Thank Aussie Marie H
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Dear Aussie Marie H, I would like to thank you very much for your previous review about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. I am so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. It is really important for us to receive feedbacks as...

Mount Laurel, New Jersey
Reviewed 3 days ago NEW

We stayed in Grand Sirenis in November 2016 and it was our second visit. The first time was in November 2015. Both times check-in was very fast and easy. We were taken to our room by a golf cart right away and didn’t have to wait for our luggage as in some other resorts. Service is very good in this...

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Helpful?
1Thank OceanAV
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi OceanAV, On behalf of all our staff I would like to thank you for considering Grand Sirenis Riviera Maya your second home and for giving us the opportunity to be a little part of your memories. I would also like to thank you for taking the time to write your feedback regarding your previous stay at our resort. It...

Reviewed 3 days ago NEWvia mobile

Pros: Beach, wild life, lazy river, entertainment, beautiful resort grounds and architecture. The Italian, Japanese and Brazilian a la carte restaurants were decent. Cons: From the moment we arrived to the front desk greeted by a long face I felt not welcomed. Front desk employees need training in customer service! Need more smiley and friendly faces please! Concierge are overly...

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4Thank D D
Reviewed 3 days ago NEWvia mobile

Well let me start by saying you will not be disappointed at this hotel for value for money. We have just got back from two awesome weeks here. More so as we met such good friends. I will break my review up to make it easier to digest. I must say it's got a way to go to being 5*...

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7Thank Ste W

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: €229 - €568 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Mexico - Akumal
Hotel Style:
#10 Family Hotel in Akumal
#10 Romantic Hotel in Akumal
#10 Top resorts Hotel in Akumal
#11 On the Beach Hotel in Akumal
#11 Spa Hotel in Akumal
#12 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,174 questions
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Newcastle upon Tyne, United Kingdom
5 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 2 is a good location”
 of 5 bubbles JimandKathy, 5 Dec 2016 | Read review
“Building 28, 27, 26 are closest to a pool.”
 of 5 bubbles jrbork74, 5 Dec 2016 | Read review
“A thank-you goes a long way to staff working & if you do, they'll do extra for you because they know their hard work is being appreciated!”
 of 5 bubbles aussiemarieh, 4 Dec 2016 | Read review
“Choose a different hotel.”
 of 5 bubbles YYC4ever, 3 Dec 2016 | Read review
“full resort is wheel chair accessible, have rooms for all budgets, from 2 people to 10”
 of 5 bubbles mikedC7594RW, 28 Nov 2016 | Read review
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