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Grand Sirenis Riviera Maya Resort & Spa

14,992 reviews
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Traveller (15431)
Pool & Beach (3971)
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Overview
  • Excellent50%
  • Very good31%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“lazy river”(2,621 reviews)
“mayan beach”(378 reviews)
“health bar”(249 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (14,992)Write a Review
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5,755
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381
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Reviewed yesterday

we visited 3/1/18 - 14/1/18 and stayed in room 2806 We chose The Grand Serenis for our Honeymoon (with our son) paid £4000 and came home with a bitter taste in our mouths! Check in took ages, we had been on a LONG flight we...More

Thank Jody B
Hotel's Favourite
Reviewed 31 August 2017 via mobile

My family and I, six of us stayed at the Grand Sirenis Riviera Maya Resort and Spa for two weeks in early February 2017. We had a grand time. We had adjoining rooms and the accommodations were excellent. The cleaning staff were very thorough keeping...More

32  Thank hwy61south
Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded 2 September 2017

Hola hwy61south, Thank you for coming to the Grand Sirenis Riviera Maya Resort & Spa. We fell so happy to read that you have enjoyed yourselves. We are happy to know that you had chance to enjoy our services and facilities and especially that you...More

Reviewed 2 days ago via mobile

Well where to start, we stayed for 3 weeks from 19/1 to 9/1, when we checked in we were given a room with one large bed we are a family of two adults two kids aged 7&12, ring reception to say there was only one...More

2  Thank nattieKent
Reviewed 2 days ago via mobile

We stayed a week here last May, and as we are getting ready to book another vacation I couldn't help but think about our trip here. Our most memorable part if it was our concierge Ernesto Murillo. He was wonderful and we looked forward to...More

1  Thank JRP0427
Reviewed 2 days ago

Our visit to this resort was less than admirable. We originally booked into the sister hotel Grand Sirenis Mayan Beach as they stated they had adjoining rooms. On arrival they stated that this option did not exist. The rooms themselves were very dated and required...More

2  Thank Bill K
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Spa
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$185 - US$391 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Akumal
#9 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#11 On the Beach Hotel in Akumal
#11 Luxury Hotel in Akumal
#11 Spa Hotel in Akumal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$185 - US$391 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Akumal
#9 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#11 On the Beach Hotel in Akumal
#11 Luxury Hotel in Akumal
#11 Spa Hotel in Akumal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (15431)
Pool & Beach (3971)
Room & Suite (1702)
Dining (1050)
Hotel & Grounds (8822)
Bathroom (213)
Family and Play Areas (172)
Business Centre & Event Rooms (44)
Questions & Answers
Ask a question
panettie
18 January 2018|
Answer
Response from Jody B | Reviewed this property |
There were works going on around Pool 3 while we were there, nothing actually in the pool though.
0
Votes
Milli D
18 January 2018|
AnswerShow all 2 answers
Response from Claire H | Reviewed this property |
Only 3 visits per week but you can pay for the French a la carte. Everything was open when we went in mid September, which is not peak season.
0
Votes
Lisa W
18 January 2018|
AnswerShow all 2 answers
Response from Sophie L | Reviewed this property |
I had a transfer booked as part of holiday. Driver & guide on coach made it fun
0
Votes
Room Tips
"better on a top floor to avoid echoy noise"
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"Upon check-in, review your requirements and requests and obtain written confirmation."
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"Some rooms are a long way from the pools but in the trees (which we enjoyed.) Some may wish to be closer."
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"try to get an updated room."
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