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Grand Sirenis Riviera Maya Resort & Spa

Traveller (18155)
360
Panoramas (18)
Pool & Beach (4271)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Spa
Free parking
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Sauna
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Family Resort
HOTEL CLASS
16,974Reviews
18,957Photos
4,714Q+A
100Room tips
Traveller rating
  • 8,332
  • 5,213
  • 2,129
  • 709
  • 595
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Popular mentions
2 weeks of pure bliss. Nothing was too much trouble. Staff are very friendly, best meal was in the thai restaurant..thankyou Diego for your help. Best meal ever. This hotel is amazing all the wildlife you can sit and watch loved the spider monkeys. Room was amazing comfortable
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We have just come back from a 2 week stay in this fabulous hotel. Rooms: we stayed in block 17 and the room was very big with 2 double beds. The bathroom had a big jacuzzi bath and shower cubicle. The rooms are kept very clean along with the rest of the hotel. Food and
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Check in went well and was quick with welcome drinks on arrival. we stayed in a Junior Suite which included a Jacuzzi bath shower and two double beds with mini fridge which was restocked every day. The resort is large but is easy enough to find your way round after a day or two
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa
Responded yesterday
Dear Ronny152, First of all, receive this cordial greeting from the entire Grand Sirenis Team. thank you for your wonderful review of your recent experiences at the Grand Sirenis Riviera Maya. I do believe that customer feedback is the most valuable source of information and your suggestions have been carefully read by me and transferred to each department responsible. We really appreciate that you took time of your day to make us this review. For us, it is so value the importance that our guests put in the reviews; means you are committed in the same way that weare, pursuing the same objective: the satisfaction from our guests. It has been of my pleasure to read your review. You have given a complete and punctual mention of every aspect of the hotel. Finally, allow me to reiterate our eternal gratitude for the time dedicated to this review and for the time you will spend reading the feedback. It will be a pleasure to welcome you back at Grand Sirenis Riviera Maya or any Sirenis resort. Finally, let me give the thanks again for your amazing review and we hope to see you again very soon. Kind Regards, Mónica Garcia Assistant Manager
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Wow what an experience . Service second to none , all of the staff couldn't do enough for you , from entertainment , restaurants and bars , all very friendly , attentive and helpful. The accommodation also spot on ( could have done with a kettle in the room - small point) The
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa
Responded yesterday
Dear Paulgleebo69, First of all, we are so grateful that you took your time to write us this opinion. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We are really glad to read that you enjoyed everything about your stay, and we thank to you to notice all the effort that every employee put in their activities. We hope you see you again next time having another really amazing vacation. Kind Regards, Monica Garcia Assistant Manager
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What a fantastic place. We’ve had the holiday of a lifetime. From the second we left Manchester airport to the second we returned everything has been incredible. The staff are amazing, the resort is incredible and México is a very special place. The resort has something for
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Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa
Responded 2 days ago
Dear sophieb71, Thank you for taking part of your valuable time to answer our survey and for choosing Grand Sirenis Riviera Maya Resort & Spa for your recent vacations. First of all, we are so grateful that you took your time to write us this opinion. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. As a group, our first objective is to have the highest quality standards to have the complete satisfaction from our guests. It is my pleasure read how amazing opinion takes from the hotel; thank you very much for remark aspects like the food served at the restaurants, the facilities, the spa, the rooms and the great service from the staff. Thank you very much for share your opinion about the hotel to other readers so they can know about the resort. I am very grateful to have guests like you and have the intention to support the hotel for others who are interested in visiting us. For us, the guests have an important place and it is our mission to get your expectations in the highest level. We really appreciate your comments and The Sirenis Family hope to see you again very soon! Kind Regards, Monica Garcia Assistant Manager
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Sunrise from our room 3rd floor NAAB
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123456419
Not sure about life jackets but snorkelling gear you can. Ignore the last poster, think he’s had one to many.
1 vote
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The snorkeling is excellent. If the weather cooperates
1 vote
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Hi, is there WiFi in the rooms?
Yeah, around 10Mbps but just for two devices per guest in your room, and on most parts of the hotel; weirdly enough there is no much cell phone signal
0 votes
Hiya, yes you can change £ at reception, ok if you want to change small amounts for tipping. I always order my currency from moneycorp and collect at the airport on the day. You can watch the rate and pre order a week before and secure that exchange rate, always, always a better rate and you get to chose. Agree that everything can be charged to your room but with so much included already there won't be much to charge, depending on what your planning to do, you won't need to change loads up anyway. Have a fab holiday, so jealous 🌴☀️🌴
1 vote
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Hi, I was told when I booked back in January for holiday 29th April to 13th May that the departure tax was included in total holiday price. Reading some reviews on here I was concerned so I called tui and they confirmed that anyone leaving after 1st May, the departure tax was included!
2 votes
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123456943
"Great view and always clean"
"We usually ask for higher rooms. All buildings are 3 floors, i think there is an elevator, but we never used it."
"no need to pay extra for an ocean view"
"Ocean front was beautiful!"
"Sea view rooms are the the longest walks the the restaurants & lobbies most have views of th extensive gardens."
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PRICE RANGE
US$180 - US$624 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand sirenis riviera maya hotel akumalgrand sirenis riviera maya hotel and spagrand sirenis riviera maya akumalgrand sirenis mayan beachgrand sirenis mexicogran sirenissirenis riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
948
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