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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
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11,018 Reviews from our TripAdvisor Community

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Copenhagen, Denmark
Reviewed today NEW

The so called "5 star" hotel looked fantastic when you first arrived with its gorgeous buildings and ocean view but as soon as you got to the rooms you forgot all that because: ew. The rooms where painted an ugly orange colour and there was no wall to the bathroom. The pillows were rock hard and the air conditioning didn't...

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Thank yonacotton
A TripAdvisor Member
1 review
1 helpful vote
Reviewed yesterday NEWvia mobile

We had an amazing time at the resort. The staff were very friendly and always helpful. Beach was gorgeous and restaurants were great, especially the French restaurant. The spa was spectacular - hydrotherapy is a must do (thank you Deana and Elena for amazing massages)! Also a big thank you to Angeles (our concierge), JD and Javier for welcoming us...

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1Thank A TripAdvisor Member
Reviewed yesterday NEW

Excellent hotel, excellent food, lovely staff and excellent entertainment! I am a lone parent with a 13 year old daughter. We stayed here for 10 days and loved every minute. Staff were friendly and helpful and rooms were spacious and clean with whirlpool bath and supersonic showers! Food was excellent and I didn't have to take the emergency marmite out...

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2Thank Debbie D
New York City, New York
Reviewed yesterday NEWvia mobile

We had a great experience. The staffs were excellent. Especially the concierge, Gabriela Sabra and Avidai, they helped us a lot and made this vacation a memorable one. They helped my husband planned a surprise birthday dinner and decorated our room. I was really impressed of their great service. They also made sure that we were comfortable and we have...

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1Thank tanyadell
Lloydminster, Canada
Reviewed yesterday NEWvia mobile

Just returned home early this morning from a week with my family. 3 kids aged 7,12&15. First of all, does the resort need improvement? Sure it does! It would be an ongoing battle to keep up with everything. Double beds seem to be the norm with resorts which kind of suck. And our beds were really bad. Sunk in the...

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1Thank TanyaP1976
Calgary, Canada
Reviewed 2 days ago NEW

We just got back from a lovely 2 weeks at the Grand Sirenis where we had our destination wedding. I want to start by saying that I am giving 5 stars based on the wedding itself being outstanding and the hotel would be more like 4 to 4.5 stars. I will provide details on both separately below. First, our wedding....

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4Thank Christina G
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Christina G, Firstly, on behalf of all the staff at Grand Sirenis, I would like to pass on my congratulations to you both for your recent marriage. We are delighted that we could help make your special day as memorable as posssible. I will personally be passing on your praise to Diana and Rodrigo for their excellent service and...

Warrington
Reviewed 2 days ago NEW

Stayed here in early March as a couple. Very impressed with the food all round, although did'nt take to the huge buffet, which lacked atmosphere, although some of the food was fantastic, especially the fresh salmon. Speciality restaurants were fine, especially the Japanese, but this seems to depend upon how experienced the chef is at both cooking and entertaining. We...

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5Thank JohnandCo
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola JohnandCo, Thank you for taking the time to share your comments with us at Grand Sirenis. We are delighted that you enjoyed our Japanese restaurant which seems to be the most popular a la carte restaurant that we have here in the resort! We are also pleased that you enjoyed wandering the resort's extensive grounds and were able to...

Whitby, Canada
Reviewed 2 days ago NEW

Excellent service throughout the resort. Basic rooms are nice. Bought into timeshare membership program and switched to fantastic rooms and even better service. Food and service in Buffet can be better than some smaller restaurants - however some of the smaller ones can be fantastic. Entertainment throughout the day and evening (before and after the main show) was wonderful. Main...

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1Thank Doug G
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Doug G, Thank you for taking the time to share your comments with us here at Grand Sirenis. On behalf of all of the staff here at the resort I would like to offer you my congratulations on becoming members of our Sirenis Premium Travelers club - we look forward to welcoming you back for many more memorable vacations...

Montreal
Reviewed 2 days ago NEWvia mobile

I went with a friend April 12th to 19th. Flew with Air Canada Rouge not the greatest flight or service won't be flying with them again.. but on to the resort.. travel from airport to hotel about 90 minutes upon arrival didn't receive any welcome drinks which was surprising. We arrived prior to 3pm so our room wasn't ready and...

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1Thank NewPrincess
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola NewPrincess, Thank you for taking the time to tell us of your wonderful Girls' Vacation here with us at Grand Sirenis. We would like to apologise for your check in experience and have passed on this feedback to the reception manager so that we can continue striving to improve this service. We are however delighted that you enjoyed our...

Dartmouth, Canada
Reviewed 2 days ago NEW

We have just returned from a vacation at the Grand Sirenis April 2017. We had a wonderful time, its a large resort with several pools and a wonderful Lazy River. The beach is not the best meaning very rough waters and lots of coral in the swimming area. (wear water shoes). The staff at the Sirenis were wonderful on every...

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3Thank BVickers
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola BVickers, Thank you for taking the time to share your comments with us here at Grand Sirenis. We are delighted that you enjoyed your stay at the resort and that you appreciated our amazing pool facilities and very relaxing lazy river. It is true that our beach is slightly rocky due to the natural sea life habitats that we...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: €168 - €440 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Mexico - Akumal
Hotel Style:
#10 Romantic Hotel in Akumal
#10 Family Hotel in Akumal
#11 On the Beach Hotel in Akumal
#11 Top resorts Hotel in Akumal
#11 Spa Hotel in Akumal
#12 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,679 questions
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Newcastle upon Tyne, United Kingdom
10 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get off the ground floor”
JohnandCo, 21 Apr 2017 | Read review
“Worth considering - members do get better rooms”
798dougg, 21 Apr 2017 | Read review
“Our room was close to the entrance of the building - very noisy as the night went on with loud tourist.”
BVickers, 21 Apr 2017 | Read review
“2nd or upper floor. Bacabs or Acat building were close to the main lobby & theatre”
Meegs48000, 20 Apr 2017 | Read review
“Try to get on the top floor, hopefully you won't be woken with screaming kids and noisy carts.”
dreamtraveler8, 20 Apr 2017 | Read review
5 of 5