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Grand Palladium White Sand Resort & Spa

Bookit.comUS$339*
View Deal
#8 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
02/04/2017 03/04/2017
1 room 2 adults 0 children
US$807*
US$339*
Great Deal
US$403*
US$403*
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,622 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium White Sand Resort & Spa
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Showing 1,554: English reviews
Reviewed 1 week ago

This was our 5th stay at the resort and as always a great time. The resort is always well maintained, people are very nice and helpful. Lots of improvements this year, decor in the rooms and lobbies, door keys, menu changes int all the a la carte restaurants as well as the buffets. I was very impressed at the changes...

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Helpful?
Thank Yves M
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Yves M, Thank you for your trust in our Resort and for thinking of us again after your visit. We are humbled to know of the people that have made such a deep and lasting impression on you and appreciate your kind words regarding the lovely experience you had visiting our Grand Palladium White Sand. We highly value your...

Reviewed 2 weeks ago

We just returned from our 3 couples magnificent vacation at Grand Palladium, White Sand hotel.We got to stay with the Travelers Club, so we used all of the amenities. But it's not the "material" luxury that made our stay so special - it was the people. Every day we were at the beach, we went to the Club area. There...

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Helpful?
Thank Regina D
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Regina D, It has been a pleasure to welcome you, we are very happy that you traveled as Travel Club Members, and we thank you for the wonderful comments regarding your experience. Our staff is the basis of what makes Grand Palladium White Sand special. It’s wonderful to know that their genuine dedication was so obvious during your stay....

Vancouver, Canada
Reviewed 2 weeks ago

This was our 3rd stay at the White Sands and it couldn't have been better. The last visit was with our friends for their wedding and myself and my wife also got engaged during that stay. This time we brought our kids (8 year old and 6 months old). The hotel gave us our same room which we have had...

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Helpful?
1Thank ol_steve_boy
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear ol_steve_boy, Thank you so much for the pleasure of welcoming you for another especial occasion, in this case your family holidays, we are very happy to know that your stay was nothing but amazing at Grand Palladium White Sand. We highly value your positive comments regarding the improvement in adding the new restaurant “Chang Thai” and the great changes...

Reviewed 2 weeks ago

I just got back from my spring-break vacations in Grand Palladium, my experience there was amazing, people in the resort were so polite and kind with us, all services have great quality standards and what about food and experiences... could´t be better. If you are looking for a relaxing and high quality rivieran experience, Grand Palladium should be your target...

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Helpful?
Thank Juan I
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Juan I, Thank you for staying at our Grand Palladium White Sand Resort & Spa, we are indeed thrilled to hear that you were able to sit back relax, and have an enjoyable stay. A recommendation for other travelers to stay at our Hotel is the best reward for all our staff. We thank you for your kind words...

Newton, Iowa
Reviewed 2 weeks ago via mobile

We just returned from Grand Palladium White Sand Resort. My husband and I had a great time with our son and his girlfriend. We stayed in building 57, we had a room with two single beds and a pull out couch. The room was clean and nicely decorated. The two person jacuzzi tub in the bathroom was nice. Our only...

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Helpful?
Thank Dtinab22
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Dtinab22, First of all, we would like to express our sincerest gratitude for your praising words towards our staff, their genuine kindness and commitment to ensure that our guests are fully enjoying their stay is undoubtedly one of our hotel’s main strengths and we will make sure to share your heartwarming words with them. It is always a great...

Grand Rapids, Michigan
Reviewed 3 weeks ago

The Good: clean, up to date, beautiful scenery, daily activities, night shows The Bad: unprofessional staff constantly acting inappropriate with the guests, the resort is HUGE. Hard to get your bearings and by the time you think you have it figured out, it's time to go home. There is a boat you can take, but the boat has odd hours...

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Helpful?
2Thank bethanys873
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear bethanys873, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your observations. About the situations that you said in your trip report, we would like to mention that it is important for us as a hotel to know how and where we fall short and what we...

Reviewed 3 weeks ago via mobile

The food was good many choices. The room was comfortable and clean. It was all inclusive but didn't have premium liquor. The staff was not very attentive as I had experienced in other resorts. There was a lot of walking involved to get from your room to anywhere. The pools were clean. No bottle service in your room. The lacked...

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Helpful?
1Thank Deejc8820
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Deejc8820, First of all, we would like to thank you for your feedback, as we gladly accept any comments, so we can do our best to make sure that every guest has a great experience here. We can assure you that we will take very seriously your comments in order to enhance our services, as we strive to make...

Reviewed 3 weeks ago via mobile

Decided to take a very last minute trip to Mexico with some friends. I was honestly frighten as there had been some troubles that happened not far away from where we wanted to go. But I dismissed my negativity and decided to take the plunge. Our flight on air trasat was terrible and probably never fly with them again. We...

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Helpful?
2Thank Cindy7842
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Cindy7842, We so much appreciate you taking the time to share such a wonderful review about your recent stay at the Grand Palladium White Sand Resort & Spa, we do hope you come back indeed! We are glad that despite the delay in your flight from Canada, your transfer from the airport ended up comfortable and fast, and from...

Ohio
Reviewed 3 weeks ago

My wife and I went and my parents came along as well. Both couples booked White Sand Jr. Suites and all had a fantastic time. TRAVEL / ARRIVAL: We flew from Cincinnati, OH to Cancun (3 hour flight) and arrived around 10:00-10:30 AM Sunday. We went thru Vacation Express and grabbed a tall margarita and hopped on their transfer bus....

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Helpful?
4Thank AB42Beerman
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear AB42Beerman, Thank you for sharing this fabulous trip report about your recent stay at Grand Palladium White Sand with us and all the Trip Advisor readers, you have done an incredible job recounting your experience and we appreciate your time to do so. We are fascinated because no matter what happen during your stay, like being next door with...

Beavercreek, Ohio
Reviewed 3 weeks ago

Just got back from a week vacation at the Grand Palladium White Sands. This place is beautiful. It is a large complex but they have transportation around the resort if you do not want to walk. It never felt crowded no matter what part of the resort you were in. The staff was exceptional. They were so courteous and friendly...

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Helpful?
4Thank Della Marie Z
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear DellaMarieZona, Thank you for making us your number one choice when visiting beautiful Riviera Maya, your words give us the motivation that we need to day by day keep striving to offer the best quality vacations to all our guests at Grand Palladium White Sand Resort & Spa. Also thank you for recognizing the superior service that our staff...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: €228 - €1,023 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya, Mexico - Akumal
Hotel Style:
#4 Green Hotel in Akumal
#6 Top resorts Hotel in Akumal
#7 On the Beach Hotel in Akumal
#7 Spa Hotel in Akumal
#8 Luxury Hotel in Akumal
#13 Romantic Hotel in Akumal
#13 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium White Sand Resort & Spa staff and other travellers.
208 questions
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Questions? Get answers from Grand Palladium White Sand Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A family suite will accommodate a couple plus 1 on the pull out sofa.”
 of 5 bubbles D2601OUneilb, 21 Mar 2017 | Read review
“Choose rooms in buildings 58 and 59 at the White Sand Hotel, they are the closest to the beach.”
 of 5 bubbles 437reginad, 11 Mar 2017 | Read review
“get a suite if you would like a separate bedroom.”
 of 5 bubbles hurricaneblues, 26 Feb 2017 | Read review
“Our room was nice..like that it was set away from main lobby. Clean room and very spacious. Appropriate for a couple.”
 of 5 bubbles jersey28, 21 Feb 2017 | Read review
“White Sand buildings 54 or 56 are good. Pick the third floor”
 of 5 bubbles Joe_Ursano, 20 Feb 2017 | Read review
5 of 5
Bookit.com
US$339* /night
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Expedia.comUS$403
Hotels.comUS$403
Despegar.comUS$807
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Prices are for 1 room, 2 adults
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