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Grand Bahia Principe Tulum

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#8 of 22 Hotels in Akumal
Certificate of Excellence
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11,484 Reviews from our TripAdvisor Community

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Showing 7,652: English reviews
Mount Laurel, New Jersey
Reviewed 25 December 2013

After two great vacations in Gran Bahia Principe Jamaica Runaway Bay we decided to check out Gran Bahia Principe Tulum. Once again, we had very good time and are happy with our choice. Upon arrival we were treated with complementary cocktails and pleasantly surprised with an upgrade to Club Hacienda. This club is a small part of the hotel which...

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Helpful?
1Thank OceanAV
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: We are very happy to have had the opportunity of hosting you. The nice notes like the one you kindly posted on the TripAdvisor webpage are very appreciated by us. Thank you for taking some time to express your impressions during your stay at the Bahia Principe Riviera Maya Resort. It is very nice to read that...

Plymouth, United Kingdom
Reviewed 25 December 2013

We are staying at the bahia princpe tulum at the moment and god what a shocker. The food horrible and not cooked properly blood coming from chicken complained about this to the manager they took our plates away and they agreed it weren't cooked. When we went back to buffet the chicken was still there and we didn't even get...

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4Thank UkDonner
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: First of all thank you very much for staying in the Bahia Principe Riviera Maya Resort and taking the time to write your impressions and suggestions, to improve the service we are offering. It is our priority to provide excellent customer service throughout the entire stay and be ensured we will be discussing your concerns with all...

Stoney Creek, Canada
Reviewed 24 December 2013

This hotel is by no means a 5 * but is fine as a 3.5*. We have traveled a lot and found quite a few areas for improvement. We don’t plan on ever returning to this hotel and had fun in spite of the hotels short comings. Life and vacations are what you make of it. I will start with...

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1Thank 47Coco
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: Thank you kindest for your comment here on TripAdvisor and for being honest sharing your impressions with us. For the team of Grand Bahia Principe Tulum, feedback is essential in order to keep improving our standards and services from day to day. We appreciate your effort and your time and it honors us to read that you...

Thornhill, Canada
Reviewed 24 December 2013

I loved this resort. The service was good, rooms clean and food/bars/pools/nightlife was excellent. My only complaint is you need to get up early to get a lounger around the pool or beach. Every day they were full by 9 AM. Also, the maids forgot to leave shower towels one day but we called front desk and they delivered them....

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Helpful?
Thank Archiefromthecomics
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: Thank you for choosing Bahia Principe Riviera Maya Resort for your vacation, that means a lot to us. We are happy to see that there are elements of the hotel that you quite enjoyed, however we are very concerned to read that your experience with us did not live up to our usual level of service. We...

lancashireuk
Reviewed 24 December 2013

In october we had our second visit to this hotel. Much of the whole complex is still very good, The Hacienda section is well worth the little extra you have to pay as it gives you access to a seperate pool and dining for breakfast and lunch. The speciality restaurants are well worth the visits especially the Don Pablo easily...

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Thank wiganer8
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: We are glad to know that Bahia Principe Riviera Maya Resort was a good host during your vacation. Thank you for giving us your feedback about the time you had here and that you had enjoyed our restaurants a la carte. I believe that your suggestions will be very useful for other readers. We do look for...

Southend-on-Sea, England, United Kingdom
Reviewed 23 December 2013

Having always wanted to go Mexico we chose this hotel due to its excellent reviews on trip advisor and we were not disappointed. The hotel is beautiful, the pools are lovely & big & clean, the food is amazing you could eat something different every night if you wanted to. The choice of other restaurants were also superb with our...

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Helpful?
1Thank Jenny C
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Jenny: First, thank you very much for your stay at Grand Bahia Principe Tulum Resort and taking the time to write your impressions and suggestions for improving the service we offer. The comments and suggestions we receive from our customers are very important to maintain quality and service in the Grand Bahia Principe Riviera Maya Resort Sincerely, Bahia Principe...

Westland, Michigan
Reviewed 23 December 2013

I celebrated my 22nd anniversary with my husband and another couple from December 4-10/13. I had been corresponding with Stephany in customer relations, requesting a room with a sea view since upgrades were sold out and not available to me. I have to say that she went out of her way to honor my requests and to make my anniversary...

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1Thank herrony
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this review

Dear Tripadvisor Member, Thank you very much for your valuable comments on TripAdvisor and for choosing Bahia Principe Riviera Maya Resort for your recent stay. We are honored about your comment and makes us proud that you enjoyed your stay. Regarding your room requests be ensured we always try our best possible but due to the fact that any requests...

Minnesota
Reviewed 23 December 2013

We have been Privilege members for a few years now, and yes, it does make a difference when you visit. As I have stated before in my previous reviews, it was a wise choice for us as we prefer traveling having the ‘details’ taken care of and enjoying the ‘extras.’ Upon our arrival we were ushered to the Tulum lobby....

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Thank Waiting4summer
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this review

Dear Privilege Member, On behalf of the entire team we would like to express our thanks for your time and the comment. We appreciate that you have shared your experience with us and we are honored that you honor Grand Bahia Principe Tulum with your visits. Be ensured we will be informing our team and in particular Javier, Freddy, Martin...

Dorchester, United Kingdom
Reviewed 23 December 2013

Don't have one negative point regarding this hotel complex. The rooms were great, the bathroom was fine (and with jakoozy bath). The fridge was re filled every day. Food: The A La Carte restaurants couldn't be better. The best for me was the Japanees and the Brazilian. Do book up your restaurants as soon as you can as the best...

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1Thank Terry G
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this review

Dear Tripadvisor Member, Herewith we would like to thank you for sharing your recent vacation experience with us and the memories you have taken home from grand bahia Principe Tulum. We are honored and pleased to welcoming you back to our beautiful hotel and wish you at this point all the best and 'Merry Christmas'. Yours truly, Wendy Garcia Grand...

Dallas, Texas
Reviewed 23 December 2013

Our stay at the Gran Bahia Principe Tulum got off to a bit of a rocky start at check-in. There seemed to be a language barrier at the front desk. Although I travel regularly and have been on many ocean vacations in the Caribbean and the Pacific, I had very little knowledge of this sprawling resort, plus this was my...

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Thank k g
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this review

Dear Member of Tripadvisor, It as an honor the read that you were able to find some time and come back to us this way. The team of Grand Bahia Principe Tulum is appreciating your input and we are delighted to read that Mr. Maximilano and Mr. Felix were able to provide you with an excellent stay. Please at this...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Crta Chetumal - Cancun km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: €176 - €356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 960
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya, Mexico - Akumal
Hotel Style:
#6 Family Hotel in Akumal
#6 Top resorts Hotel in Akumal
#7 Spa Hotel in Akumal
#7 On the Beach Hotel in Akumal
#7 Romantic Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Tulum staff and other travellers.
1,829 questions
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Questions? Get answers from Grand Bahia Principe Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a top (second) floor and a sea view but avoid Villa 24 as this has a motor on the roof and this constantly runs noisily”
 of 5 bubbles rogerr648, 20 Jan 2017 | Read review
“Large resort and trolleys can be full at peak times. Request room nr pool and amenities if mobility problems”
 of 5 bubbles fourpens, 19 Jan 2017 | Read review
“if your ocean view top floors are your best shot”
 of 5 bubbles lovecancun2015, 17 Jan 2017 | Read review
“Hacienda area seems quieter. We were on the 2nd floor and had beautiful views”
 of 5 bubbles groovyjo, 17 Jan 2017 | Read review
“ask for close to beach and restrurants”
 of 5 bubbles markgmaine, 16 Jan 2017 | Read review
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