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Grand Palladium Kantenah Resort & Spa

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Panoramas (6)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free parking
Bar/Lounge
Spa
Free Internet
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Sauna
Tennis Court
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Family Resort
Quiet
HOTEL CLASS
Hotel links
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Location

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Contact
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico
Name/address in local language
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Getting there
Cozumel Airport38 km
Cancun Airport79 km
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6,697Reviews
8,681Photos
1,233Q+A
100Room tips
Traveller rating
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Popular mentions
I took my wife and two kids, 4 year old girl and 1 year old boy here for vacation. We were pleased with everything, food, accommodations, noise, facilities, wifi, entertainment, drinks, and service. We've been to several all-inclusives before and have had bad experiences with
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded 2 days ago
Dear DenverDan76, It is pleasing to know that your experience at Grand Palladium Kantenah Resort & Spa, was charming and you have gone home with the desire to return. We appreciate your valuable opinion for our services, and we are pleased to know that your family holidays have left you satisfied in every way, mainly thanks to the professionalism of our miniclub team, to whom it will be an honor to share your congratulations especially for Laura and Priscilla. Once again thank you for sharing your experience with our Tripadvisor readers, we look forward to you soon return to your second home Palladium. Kind regards, Kenia Rodriguez Hospitality Manager
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Hotel's Favourite
This was our third time at the Riviera Maya Palladium Resorts. Because we were so impressed on the first visits we brought our family this time. The accommodations were perfect. We had 3 suites close together which allowed everyone to have their own space but still be only a
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded 29 Jan 2019
Dear Normary2015, I am pleased to read that you and your family enjoyed an incredible third visit at Grand Palladium Kantenah Resort & Spa and discovered that our property is one of the best to enjoy as a family. Undoubtedly, the success of our company owes to all the members of our staff, who with their dedications and professionalism manage to make the vacations of our travelers an unforgettable experience, that is why I am pleased to know that our renowned chefs have remained to the care of the feeding of his granddaughter. Knowledge that you would return is the best reward that we could ask for, please do not hesitate to contact us in advance to email us your preferences, as we wish to exceed your expectations once more. Kind regards, Kenia Rodriguez Hospitality Manager
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Our 11th visit back to the Kantenah -service excellent as usual -quiet week-low occupancy -buffets were alternating closing for dinner -a la cartes had closed nights as well -Spanish tapas, ribs and more, Thai, Japanese, Steakhouse were all excellent -sargassum seaweed was a big
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded 4 days ago
Dear adrval, On behalf of all the members of our great Palladium family, we want to thank you with all our heart for being a Fan of our Palladium chain, and on this occasion, thank you very much for letting us know about your experiences at Grand Palladium Kantenah Resort & Spa. I am pleased to know that our services and care have been excellent for you, as well as your previous visits, it is a custom for us to offer memorable experiences for our travelers, and I am pleased to have achieved it with you once again. There are no words to thank your loyalty to our Palladium chain, it will be a pleasure to receive them on your next twelfth visit, we hope to be very soon. Kind regards, Kenia Rodriguez Hospitality Manager
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+1
This was our third trip to the Grand Palladium Kantenah. This time we were there with our two kids, 6 ans 3.5 years old. This was our first time travelling as Travel Club guests. The private transfer service included in the Travel Club booking was very useful for us. We didn’t
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded 4 days ago
Dear Mel_Laurier, Thank you very much for sharing with our Tripadvisor readers your third visit to Grand Palladium Kantenah Resort & Spa, and your first experience as a member of our Palladium Travel Club. We want to thank you for sharing a valuable review, where some points of improvement for our services and facilities are mentioned, since the satisfaction of our guests is and always will be our priority, thanks to this we now have the opportunity to focus our efforts on improvement strategies. On the other hand, I am pleased to know that our gastronomy, swimming pools and spa managed to live up to your expectations, we will continue working to achieve your full satisfaction on your next vacation. Remember that Palladium is already your second home in the Mexican Caribbean, and we will be happy to receive you for your fourth visit. Kind regards to Canada, Kenia Rodriguez Hospitality Manager
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We travel to this destination on February 20 so information is as fresh as it can be. At time of arrival there where no "Welcome cocktail", you know the one you usually get at upscale (and not so) hotels. No a big deal but says a lot about hotel its self. We are family of four
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded 1 week ago
Dear bonyplus, On behalf of our general management, we would like to extend our thanks to share your vacation experience at Grand Palladium Kantenah Resort & Spa. We want to offer you a genuine apology for having failed in your travel expectations, the facts that you have kindly shared with us, without doubt they are outside the quality of service that we wish to offer our guests and that is why they are being reviewed by our managers of each area in order to avoid incurring them. Again, thank you for making us your chosen Hotel, we would love to have the opportunity to welcome you in the future and arrange every detail to ensure that your family holidays are as perfect as you deserve. Kind regards, Kenia Rodriguez Hospitality Manager
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Zimmer: Schreibtisch, goßer Flat TV, Minibar und Kaffee- Teezubereiter unter dem Fernseher
das Bett ist sehr bequem, breit und ausgestattet mit 5 Kissen
2 große Waschbecken
Flur
Sitzgruppe seitlich des Bettes
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123456152
The pontoon boat is at the lagoon at the White Sands resort it is scenic and nice to see the different resorts. Anyone can use it.
1 vote
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We did not have any coupons ,we flew with Sun wing I will never use that airline again they are ripoffs . We loved the resort it was beautiful ,Every morning I would pick up our towels and head to the beach bar (24 hrs ) get my espresso and pastry and just enjoy the quiet of the beach .
-2 votes
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Buffet opens @ 7am - they have two machines there
1 vote
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123456247
"romance suites are great"
"Kantenah Mayan Suites Adult only; Building 51 close to Kantenah Beach"
"Rooms close to the main lobbies where the evening entertainment takes place may not be the ones if you retire early."
"We got upgraded to the romantic villas on the Colonial side & loved the location; close to everything"
"I have a cane so I needed to be closer than further , not a problem"
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12345620
PRICE RANGE
US$160 - US$475 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kantenah palladium grandgrand palladium kantenah hotelpalladium mexicopalladium grand resorthotel grand palladium kantenahpalladium kantenahgrand maya palladium rivieragrand palladium kantenah resort spag palladium kantenahgrand palladium mayan
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
422
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