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Grand Palladium Kantenah Resort & Spa

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Carretera Chetumal-Puerto Juarez Km, 256-101 Municipio Solidaridad, Akumal 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$244
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Free cancellation until 28/10/21
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US$180
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Traveller (9273)
Room & Suite (756)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Kantenah Resort & Spa
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 20 hotels in Akumal
Travellers' Choice
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Location

Full view
39Car recommended
Grade: 39 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Carretera Chetumal-Puerto Juarez Km, 256-101 Municipio Solidaridad, Akumal 77710 Mexico
Name/address in local language
Getting there
Cancun Airport79 kmSee all flights
Aerodromo de Playa Del Carmen29 kmSee all flights
See all nearby hotels
8052Reviews1472Q+A100Room tips
Traveller rating
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Popular mentions
Victor R wrote a review 17 Sep
1 contribution
Good and friendly service. Beaches need to be cleaner and less rocky. Transportation to other facilities (Golf carts) need to be more consistent. It seems more transportation was going more towards other facilities.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Kantenah Resort & Spa
Responded 4 days ago
Dear Mr. Victor R, Thank you for staying at Grand Palladium Kantenah Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall, you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high-quality standards. Thank you again for your feedback. We look forward to welcoming you on your next stay. Kind regards, Kenia Rodriguez Hospitality SRAdvisor
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Eric S wrote a review 7 Sep
2 contributions1 helpful vote
My family really enjoyed our stay at this resort! Everyone was so friendly and helpful to make sure we enjoyed our stay. We all wanted to give special recommendations to a few particular people there though who went well above their duties to make our stay memorable. First is Irwin. He was our bartender at the White Sands swim up bar. He did an awesome job making us wonderful drinks, always making sure we were taken care of, and was incredibly friendly and fun to be by! He makes superior drinks to some of the other servers, so he was our go to guy! We highly recommend seeing him for your drink needs! Next up is Igor from AMstar. He helped us set up our transfers to the airport, booked all our excursions, and thoroughly explained everything so there was zero confusion about anything. We even had an incident where we forgot some souvenirs on an excursion we left on a shuttle that we thought were lost. We contacted Igor, and he got back to us so quickly, and was able to arrange for us to get our things back the next day! We can’t say enough about how awesome he is! Please see him for all your excursion needs! We’d also like to send out thanks to Alfredo. He was our server at La Adelita. He was so friendly, helpful, and did an excellent job with our dining needs! He also added some elements of entertainment that made our night very memorable! Outstanding job! Thank you to all the staff at the Grand Palladium. We highly recommend this resort to anyone, and we hope we have a chance to return in the future!
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Kantenah Resort & Spa
Responded 2 weeks ago
Dear Guest, Thank you so much for taking the time to share your feedback with us regarding your stay at Grand Palladium Kantenah Resort & Spa. We are thrilled to hear that our team was able to help provide you with a comfortable and enjoyable experience! You can be sure I'll be passing along your feedback to my team, so they can see the impact they had on your stay! We look forward to welcoming you back again in the future! Kind regards, Kenia Rodriguez Hospitality SRAdvisor
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frenzeden wrote a review 6 Sep
1 contribution
The room/area we booked 12 weeks in advance was not were they put us upon arrival. Our room was very far from amenities. We also booked an adults only area with private pool/bar. That was not were we stayed, super frustrating and they didn’t really seem to care.
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Review collected in partnership with this hotel
Date of stay: August 2021
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Kantenah Resort & Spa
Responded 1 week ago
Dear Mr. Frenzeden, It was a pleasure to welcome you at Grand Palladium Kantenah Resort & Spa. I regret to hear, however, that you felt let down by your visit. I can understand your frustration, the issues you faced were avoidable, and we'll be sure to correct them. We would love to welcome you in the future, our doors remain open for you, if you decide to return, please email us to contemplate all your requests, to ensure that your holidays are as wonderful as you expect in our resort. Kind regards, Kenia Rodriguez Hospitality SRAdvisor
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Jon N wrote a review 4 Sep
1 contribution
Improvable services and attention. I stayed for 9 days, and some aspects are good, but many others must improve. The cleaning schedule does not make sense (one day they clean the room at 9 am, the next one at 6 pm); almost every day, things were left uncleaned or replaced (paper, towels, new sheets ...). The first day we were surprised to find among the sofa cushions napkins used by previous guests (despite finding in the room an alleged certificate that the room had been disinfected). Only one of the lobbies is open, and to move around the complex, you depend on the drivers' willingness (they do not always have it) and on transferring between vehicles in the middle of poorly lit roads. The restaurants are generally good, although there were situations in which the customers themselves had to ask to replenish the buffet after more than 10 minutes waiting for the staff to do so. My conclusion is there are other options more attractive and comfortable for the same price.
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Date of stay: August 2021
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Kantenah Resort & Spa
Responded 2 weeks ago
Dear JonN1143, Thank you for sharing your experience at Grand Palladium Kantenah Resort & Spa and contributing to the constant improvement of our service. It is a pity to know your expectations were not met, and we take the opportunity to offer a sincere apology for the inconveniences you had. We would like to mention that the situations you described in no way are reflective of our hotel, and definitely your comments will be shared with the corresponding departments to prevent these from happening again. Thank you for all of your feedback. Kind regards, Kenia Rodriguez Hospitality SRAdvisor
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Susannita_82 wrote a review Aug 2021
Frankfurt, Germany7 contributions1 helpful vote
After visiting this hotel for the 5th time now with our kids it was a very pleasant stay and we had lot’s of fun. It was our first time traveling to Riviera Maya in the month of August and it was certainly the last time in this time of the year. There was lot’s of sargassum/ seaweed and it was just impossible to jump in the sea. Since we are beach lovers an absolute No Go! Never had this problem before, neither in march, may or november. We specially would like to thank the following people for making our holiday extra special and nice. Gran Azul restaurant: Feliciana and Adriana at lunch. Mini Club: the whole team with Maycu, Abril, Karen and Jessie Bar La Jarra: Alfredo (!) and Lucia. You all made our stay very special and you are all real great people. The Hotel must improve their information policy. We stayed during Hurricane Grace in the Hotel and the day after we had no electric power until late night. We are not blaming anybody for the Hurricane of course and not for the circumstances! But there was absolutely no information about anything. The management was still not available. The main pool in Colonial was dirty since the storm surge flooded the pool. Due to the saltwater, sand, plants, dead turtles, glass, plastic, etc. the water turned neon green. Some tourists jumped in the pool but even the employees where disgusted by the look of the water. Again, no information at all whether the management thought about exchanging the water or if the quality of the water was ok. The nice and welcoming and charming way the waiters, barkeepers, animation team, housekeepers, etc. make the stay in this hotel special every time. The management should learn from their employees!
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
1 Helpful vote
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Kantenah Resort & Spa
Responded 3 weeks ago
Dear Mrs. Susana, Thank you very much for posting on Tripadvisor. It was an honor to host your vacation at Grand Palladium Kantenah Resort & Spa, it is a pleasure to receive such a constructive evaluation, full of areas for improvement. Our services and attention are focused on satisfying our guests’ needs, and we regret not having achieved it with you. However, we will take very seriously each of your comments about our contingency plan. On the other hand, we really appreciate your recognition for the outstanding members of our team that made your fifth stay so special, and it will be a pleasure to let them know about the positive impact they have done on your overall experience adding their special touch of hospitality. Kind regards, Kenia Rodriguez Hospitality SRAdvisor
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
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Frequently Asked Questions about Grand Palladium Kantenah Resort & Spa
What are some of the property amenities at Grand Palladium Kantenah Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Palladium Kantenah Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Kantenah Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Palladium Kantenah Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Kantenah Resort & Spa?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, Portofino Restaurant, and La Jarra Bar.
Are there opportunities to exercise at Grand Palladium Kantenah Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Palladium Kantenah Resort & Spa have an airport shuttle?
Yes, Grand Palladium Kantenah Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Kantenah Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Kantenah Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Palladium Kantenah Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Grand Palladium Kantenah Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.