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Grand Palladium Colonial Resort & Spa

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#7 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,950 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Colonial Resort & Spa
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Showing 3,409: English reviews
London, england
Reviewed 30 May 2013

11 adults all concurred that this is a lovely hotel to relax for a couple of weeks. Here goes:- cleanliness - very clean indeed Food- lovely, varied menus in buffet, themed restaurants are good too. Pools- preferred the pool at white sands as its not so deep. Very clean. Lots of sunbeds available. Nice temperature, not too cold. Beach -...

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Helpful?
1Thank barryandr
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear barryandr, Thank you for your share with us your comments. Best regards, Banesa Burque Resident Manager

Indianapolis, Indiana
Reviewed 29 May 2013

The grounds and beach at this resort were beautiful and well maintained. Our room was nice too, we upgraded to the outdoor shower, which was nice. Our room did smell musty, but after a few days you got use to it :) The service and food however, were horrible. We've been to numerous all-inclusive resorts previously and the service here...

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6Thank StephanieH37209
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear StephanieH37209, I would like to give you thank you for your comments. I will take note about your observations and I will share with the rest of the team. If we can help you in the future, don't hesitate to contact with us. Cordially, Banesa Burque Residente Manager

Reviewed 29 May 2013 via mobile

Really enjoyed staying in this hotel, we got upgraded to a junior suite and after general chit chat round the pool, turns out we were also in one of the rooms that had recently had a make over, very nice indeed. Very impressed that all staff that dealt with food or drinks all wore hair nets (don't ever recall this...

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Helpful?
Thank VM68
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear VM68, Thank you for your time and your comments. We appreciate so much the opinion of our guests. Best regards, Banesa Burque Resident Manager

Gravesend, United Kingdom
Reviewed 28 May 2013

Returned from our 3rd visit here on 2nd may. Still love this hotel. It offers great value for money. Staff are great we had a towel art every day from our lovely maid. Rooms are clean food is good especially the a la carte ribs and more. Our travel rep Jason was brilliant and very knowledgeable . Took the local...

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2Thank Linda H
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Linda H, In behalf of Grand Palladium team, I would like to give you thank you for share with us your good comments. Please, if we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Burque Resident Manager

White Rock, Canada
Reviewed 28 May 2013

This was my very first trip to an international destination from Canada and I could not have picked a better place to start off my travelling! The Colonial was absolutely wonderful. We had a slight hiccup with our rooms (mostly due to the travel agent), but once that was sorted out, we had an amazing time. I went on this...

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Thank Bissonnette2014
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Thank you Bissonnette2014. We are glad to know that you have had a great time here in Grand Palladium. Best regards from the Riviera Maya, Banesa Burque Resident Manager

Cobble Hill, Canada
Reviewed 28 May 2013

We stayed March 7-21. We are a young 55 with a group of 28 for a wedding in the Colonial. This was the best one for location in our opinion. Loved this complex, the grounds were immaculate and beautiful. We were upgraded to a junior suite upon arrival which was lovely in building 21 which was so central to the...

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1Thank oneil5
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear familyholiday2007, In behalf of Grand Palladium team, I would like to give you thank you for your good comments and for your time. Best regards, Banesa Burque Resident Manager

Newcastle upon Tyne, United Kingdom
Reviewed 28 May 2013

We have been visiting Mexico for 7 years and have only stopped at the Palladium. The reason for this is every year we get an experience that we just don't think we would get anywhere else. The hotel, the staff, the management, the wildlife, the rooms, the restaurants are all excellent. Because of the flight time (12.5 hours from Newcastle)...

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4Thank b12ywe
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear b12ywe, It's a pleasure for me to know that you have enjoyed your vacation with us. Thank you for your confidence in us y please, if we can help you with anything, don't hesitate to contact with us. With best regards, Banesa Burque Resident Manager

Edinburgh
Reviewed 27 May 2013

Sitting in the lobby about to leave after three fantastic weeks at the Colonial. Before booking this holiday I read through the comments on trip advisor and I can confirm all the good things are true. There are conflicting reports on tripadvisor regarding the food. I've been to many 5* all inclusive resorts round the world and you won't find...

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7Thank Rolfiejohn
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Rolfiejohn, Thank you for your good comments. Please, if we can help you with anything in the future, don't hesitate to contact with us. Have a nice day! Best regards, Banesa Burque Resident Manager

b
Reviewed 27 May 2013

We have just returned from an amazing two weeks at the Colonial. This was our second visit to this hotel and we were very lucky to be treated to a free upgrade. We thought the standard room we had last time was really good but the junior suite we were given this time was fabulous, very spacious and had a...

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1Thank nexpress
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear nexpress, I would like to give you thank you for taking time for share with us your good comments. Best regards, Banesa Burque Resident Manag

Michigan
Reviewed 26 May 2013

Our family of three husband, me, and son(over 18) stayed at this resort in 2010. I would rate that trip a 4/5. This time around it was husband, son(over 18), daughter(over 18), and me. We had two rooms. We booked through Apple for both trips and paid about $1100 pp for this most recent trip - but no direct flight....

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5Thank Joan G
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Joan G, I would like to offer you our apologies for the incidents that you have had during your family vacation. For us, the opinion of our guest it's very important and we have qualified personnel in every moment for help them. We always try to do our best to satisfy our guests and make their vacation enjoyable. We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: €200 - €456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya, Mexico - Akumal
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Romantic Hotel in Akumal
#6 On the Beach Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
673 questions
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is probably the quietest”
 of 5 bubbles StacyW693, 22 Mar 2017 | Read review
“Colonial rooms are central away from noisy pool areas.”
 of 5 bubbles Homz2014, 20 Mar 2017 | Read review
“Villa 9 is very close to the beach if that's what you like.”
 of 5 bubbles Lisrob, 18 Mar 2017 | Read review
“If you choose Villas 5-7 your halfway in between both the Colonial and White Sands.”
 of 5 bubbles hy53, 18 Mar 2017 | Read review
“As there are no lifts a ground floor is easier to access, but we prefer the quieter top floor rooms.”
 of 5 bubbles LynNottingham, 13 Mar 2017 | Read review
5 of 5