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Grand Palladium Colonial Resort & Spa

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Carretera Chetumal-Puerto Juarez, KM 256-100, Akumal 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!EXTRA SAVING: 5% OFF!
Palladium
Travelocity
Trip.com
US$345
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Free cancellation until 22/02/22
eDreams
WIOL.com
Expedia.comUS$421
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (8840)
Room & Suite (847)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Colonial Resort & Spa
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 20 hotels in Akumal
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Game room
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Family
Languages Spoken
English, Spanish
Hotel links
Special Price:EXTRA SAVING: 5% OFF!

Location

Full view
39Car recommended
Grade: 39 out of 100
18Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
Carretera Chetumal-Puerto Juarez, KM 256-100, Akumal 77710 Mexico
Name/address in local language
Getting there
Cancun Airport79 kmSee all flights
Aerodromo de Playa Del Carmen30 kmSee all flights
See all nearby hotels
7674Reviews1298Q+A100Room tips
Traveller rating
  • 4,608
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Popular mentions
romeonava63 wrote a review 18 Sep
1 contribution
Very good resort, highly recommend it and will stay there again! We were there the day after hurricane Grace had hit and we were amazed that the resort was clean, operating and like nothing had happened...impressive!!
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 3 days ago
Dear Guest. It was a pleasure to have you stay with us at Gran Palladium Colonial Resort and Spa hotel. We appreciate you took the time to share a review in the TripAdvisor community. For all of our great Palladium team, we are pleased to know that we have exceeded their expectations and especially in situations like Grace, the safety and tranquility of our guests will always be a priority. Once again, thank you for your feedback and we look forward to welcoming you back soon. Kind Regards,
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Em B wrote a review 18 Sep
1 contribution
It has been a while since I have been to the Palladium due to coronavirus, but I would like to say a big thanks to the POP team, especially Oliver! Being quite young at the time he would always look out for me, make me feel welcome in POP activities etc etc. There were so many other staff that were great as well. It does make you feel especially welcome
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Date of stay: October 2020Trip type: Travelled with family
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 3 days ago
Dear Guest We are super excited to learn of your experience at our hotel Gran Palladium Colonial Resort and Spa. We are very grateful for the the 5/5 review! Thank you for your comment to our team, especially Oliver; We will gladly let him know that our Palladium hospitality has met your expectations. We look forward to hosting you again soon! Kind Regards.
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tlarose81 wrote a review 17 Sep
Westfield, Massachusetts1 contribution
Many of the female serving staff were very nice along with some of the males. Lobby staff were terrible for the most part. Communication was strained. Salesmen in the lobby were obnoxious and unwelcome. We were told we couldn't sit in certain lobby seats unless we were buying something from them even though none of the sales people had anyone they were selling to. Food was subpar at best. Drinks were great. Though servers were great I did get sick of the disingenuous robotic auto responses of "My Pleasure" which was obviously scripted. I wouldn't stay here again, but it wasn't an awful stay either. It certainly had its perks like the drinks, the servers, pool, beach, and entertainment. I wish consistency with rules, food, communication, genuine kindness were better.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 6 days ago
Dear Guest, Thank you for taking the time to share your feedback about Grand Palladium Colonial Resort & Spa. While I am glad to hear that you enjoyed the service and drinks, it is deeply disappointing to hear of the challenges you faced throughout your stay. We strive to deliver an extraordinary experience for all our guests and sincerely apologize that we did not meet or exceed your expectations. I hope that we are able to welcome you back to Grand Palladium Hotel in the near future. Kind regards, Kenia Rodriguez Hospitality SRAdvisor
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ian c wrote a review 9 Sep
1 contribution
After a very long absence due to the pandemic it is such great feeling to come back to the Travel Club Beach Lounge and have the Resorts best bartender welcome you by name, just like an old family member. Ernesto is truly the best and helps to make our trip special!
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Date of stay: September 2021Trip type: Travelled solo
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 2 weeks ago
Dear Guest, Thank you for returning to Grand Palladium Colonial Resort & Spa, and for taking the time to share your lovely experience. I appreciate your kind comments about your visits and am delighted to hear that you felt well cared for. We will share your congratulations with Ernesto. We value your patronage and hope to be able to welcome you back again soon to your home away from home in Playa del carmen. Kind regards, Kenia Rodriguez Hospitality SRAdvisor
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Verónica B wrote a review 9 Sep
Madrid, Spain1 contribution
We stayed at the hotel three months ago. The day we were checking out, our suitcase was lost in the hotel lobby, apparently sent by mistake in an airport transfer that wasn't ours. The hotel commited on giving us a fast response with the proper indemnization for our lost belongings. Since then, we have been exchanging emails every week with them, their insurance company and even the headquarters of Palladium group... the result: a signed contract that specifies the indemnization we were supposed to receive a month and a half ago, but still no money in our account... zero respect, a false speech, no resolution and a feeling of complete abandonment. We are paying for the incompetence or THEIR insurance company, in an issue in which the hotel should have given us a fast response for what THEY lost. We shouldn't even rate with a single star... absolutely disappointing.
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Date of stay: June 2021
Service
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium Colonial Resort & Spa
Responded 1 week ago
Dear Guest, We deeply regret reading that your experience in our Grand Palaldium Colonial Resort & Spa, did not end in a good way; we apologize for any inconvenience that this process of refund may have caused. This was not our intention, because the last thing we want is that for a client like you to take a bad impression of our attention for administrative procedures. As you yourself have confirmed since September 10th the transaction to your credit card has been completed and with that concludes this neglect, but not before offering you again a genuine apology for what happened. Again, we regret that this situation affected your overall impression of our Hotel and staff, nevertheless we would appreciate a second opportunity to show you that we can offer you the truly remarkable experience that you deserve. Kind regards, Kenia Rodriguez Hospitality SRAdvisor
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PRICE RANGE
US$170 - US$374 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium colonial hotel, grand palladium colonial resort & spa, hotel grand palladium colonial, grand palladium mexico, palladium colonial resort, grand palladium spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
414
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Frequently Asked Questions about Grand Palladium Colonial Resort & Spa
What are some of the property amenities at Grand Palladium Colonial Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium Colonial Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Colonial Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Colonial Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Colonial Resort & Spa?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, Portofino Restaurant, and La Jarra Bar.
Are there opportunities to exercise at Grand Palladium Colonial Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Palladium Colonial Resort & Spa have an airport shuttle?
Yes, Grand Palladium Colonial Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Colonial Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Colonial Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Palladium Colonial Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Grand Palladium Colonial Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.