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Crowne Plaza Torreon

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98 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Monterrey NL
Reviewed 10 March 2015

Have to agree with the last couple of reviews I read, our stay was pleasant but our checkout process was stressful and would have ruined our day... We made reservation thru their official web page, it was a rate of 199 USD (tax included) for two rooms, 4 people, so, about 100 Usd per room, about 1,500 Pesos, but when...

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Helpful?
3Thank Blancadaniela
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear Blancadaniela, Thank you for taking time out of your busy day to leave us a candid review. We appreciate your nice comment regarding the room, pool and breakfast. However, I would like to offer a sincere apology for falling below your expectation regarding the check out experience and poor customer service. We will address these concerns. While we understand...

Monterrey, Mexico
Reviewed 4 October 2014

We went to Torreon for a weding from september 5th to7th, we were 10 people all family members and rented 5 rooms, our first experience after check up was to have diner which was ok but expensive, in the table was a sign advertising the happy hour in the lobby and since we were siting in the lobby restauran which...

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Helpful?
2Thank Guillermo196
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Thank you for your comments about your last stay at Hotel Crowne Plaza Torreon. Be sure that your comments are being taken into account by the involved areas to make the necessary improvements to give you the service you deserve. Please receive an appology about the inconveniences presented during your stay.

Mazatlan, Mexico
Reviewed 24 September 2014

I have stayed at the Crown Plaza Torreón before, end everything was swell, as it was this time, with the excemption of my departure. I asked for an invoice (factura) for my stay, and the cashier at the moment, told me that I needed to request it by phone, I was surprised but did not complained, I called a couple...

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Helpful?
Thank RafaMazatlan
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Guest, Thank you for choosing to stay at Crowne Plaza Hotel At Crowne Plaza Torreon, everything we do is focused on trying to create an experience that you love. The only way we can make this vision come true is by listening to what our valued guests tell us and using that feedback towards making improvements. Be shure that...

Atlanta, Georgia
Reviewed 20 September 2014

I had the misfortune to spend four nights at this Hotel, it cost me two hundred dlls. a night for a so called suiteon the penthouse floor the furniture is better in a Motel Six and the room was filthy, the room was 1103 and the carpet was so stained I felt like throwing up, the executive lounge was never...

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Helpful?
2Thank lsobh
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear lsobh, Thank you for your recent stay with us. It is very troubling to read about your overall dissatisfaction during your stay, and we apologize for the inconvenience you have encountered. I have sent you a private message in an effort to obtain additional information. We look forward to hearing from you soon and be of further assistance. Kind...

Cleveland, Ohio
Reviewed 8 September 2014

We stayed here in September 2014 from Friday to Sunday. Room: We were in a room on the 4th floor with a king size bed. The room was a very good size for two people and felt very comfortable. The bed was very spacious and soft, and the pillows were perfect. The bathroom was a decent size with a sink,...

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Helpful?
3Thank Jeff G
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Guest, Thank you for choosing to stay at Crowne Plaza Hotel. At Crowne Plaza, everything we do is focused on trying to create an experience that you love. The only way we can make this vision come true is by listening to what our valued guests tell us and using that feedback towards making improvements. Thank you for taking...

Houston, Texas
Reviewed 7 May 2014

I had never stayed here before, and was pleasantly surprised with the facilities. My room was very comfortable. The hotel was very clean , well staffed, and reasonably priced. I would definitely stay here again.

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Helpful?
2Thank casajasso
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review
Google Translation

Estimado huésped, Agradecemos sus comentarios acerca de su última estancia con nosotros. Esperamos tenerlo nuevamente como huésped en su próxima...

Chagrin Falls, Ohio
Reviewed 1 May 2014

I was very happy with my stay at this hotel! The hotel looks new and it is very safe. The rooms are clean, spacious, and very comfortable. The staff was amazing!!! Everyone was extremely helpful and call me by my first name. The food at the restaurant was yummy!!! They have a business center and offer free internet in your...

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1Thank moyanomaya
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review
Google Translation

Estimado Huésped: En nombre de todo nuestro staff le damos las gracias por haberse tomado el tiempo para compartir sus...

McKinleyville, California, United States
Reviewed 28 March 2014

It is a big city hotel in a pretty big city (1.2 million). From the moment we drove up until the moment we drove off we had 4 star treatment ( a free pedicure would have made it a 5 star ). Mostly business people as clients but I did see a couple families. King bed on 8th floor was...

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Helpful?
Thank HarryNJohnon
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review
Google Translation

Estimado huésped, Gracias por compartir sus comentarios acerca de su última estancia con nosotros. Tenga por seguro que los mismos...

San Juan Capistrano, California
Reviewed 9 March 2014 via mobile

My sister and I stayed for 4 nights to visit our brother who was at the Hospital . After our daily hospital visits coming back to the hotel was refreshing and relaxing . Like an Oasis .It is a luxury place with a affordable price. The pool is very nice . It had all the amenities I could think I...

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Helpful?
1Thank America F
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Guest: Thanks for taking the time to share your opnion about your last stay with us. Thanks for choosing us as you hotel in your last visit to Torreon. Best Regards.

Dublin
Reviewed 9 January 2014

Review collected in partnership with Easytobook.com
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Thank Kairi L
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Torreón’s meeting place!A hotel designed for families and business travelers. Located in the northern part of the city, this is Torreón's largest hotel. The hotel features 193 rooms, including suites and rooms for conventions of up to 600 people. All of the rooms have free high-speed Internet access, as well as wireless Internet in public areas.Near shopping centers, industrial parks and business districts in Torreón. Just 10 minutes from restaurants, bars, movie theaters and stage theaters. ... more   less 

Additional Information about Crowne Plaza Torreon

Address: Blvd. Torreon-Matamoros # 4050 | Colonia Ex Hacienda Antigua los Angeles, Torreon 27260, Mexico
Region: Mexico > Northern Mexico > Coahuila > Torreon
Price Range: €76 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Torreon 3.5*
Number of rooms: 193
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Questions & Answers

Questions? Get answers from Crowne Plaza Torreon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all was good and they have 3 elevators and there is an indoor pool for all year round swimming”
 of 5 bubbles Tommyboy56, 1 Dec 2016 | Read review
“Go to the Hampton in Torreon”
 of 5 bubbles BARRYS918, 4 Nov 2016 | Read review
“The higher floors may give you a better view.”
 of 5 bubbles ruipgbranco, 28 Sep 2016 | Read review
“quiet floor”
 of 5 bubbles 97jorgee, 10 Apr 2016 | Read review
“Sporadic wireless service, but otherwise OK. Enjoyed room on back side of hotel.”
 of 5 bubbles kevin2oh, 30 Mar 2015 | Read review
5 of 5