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This is a standard Holiday Inn, the pool was nice, the restaurant over priced, the room was clean and average size, with plenty of free parking. My only complaint would be that this particular Holiday Inn does not offer a free continental breakfast.More
Response from HolidayInnMAMTA, Manager at Holiday Inn MatamorosResponded 4 weeks ago
Appreciable Guest, thank you for your kind feedback,
It is a pleasure to receive information about how our guests felt and to be able to work on that experience and make it even better.
Your comment will be followed, which is very important to us....More
I had to take a cold water bath today at 6:00 am because there wasn’t hot water available.
When I made my complaint to the front desk clerk, he just answered that I should go back to my room to wait for a maintenance guy...More
1 Thank Manuel U
Response from HolidayInnMAMTA, Director of Sales at Holiday Inn MatamorosResponded 15 December 2017
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn MATAMOROS.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant...More
I visited Matamoros for work and although we did not have a reservation, the reception staff gave us an immediate solution. The hotel is large, the rooms are of a very good size and the view is beautiful. The restaurant and bar service is very...More
The hotel was a good place and the service is very good. I love the gym and the pool.
The Shuttle service is nice, but I think could be better and the laundry need more maintenance. About the restaurant you have to taste the ribs...More
Thank ZAndra M
Response from HolidayInnMAMTA, General Manager at Holiday Inn MatamorosResponded 17 November 2016
Good day dear guest,
We appreciate your feedback, your information is of great importance to us, we hope to see you soon.
This is your home, your satisfaction is our greatest treasure.
Have an excellent day.
I decided to spend the night in Matamoros with my family. The hotel is huge and has an indoor pool, fitness area, restaurant, and a big parking lot.
One of the 2 elevators was out of order at the time, also at the 4th floor...More
Response from HolidayInnMAMTA, General Manager at Holiday Inn MatamorosResponded 5 August 2016
Thank you, dear guest for giving us your feedback is very important for us to know how you lived your experience at our property, we are very honored that we have chosen as the host hotel for rest, this information is analyzed by the appropriate...More