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Best Western Hotel Plaza Matamoros

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Traveller (29)
Room & Suite (17)
Pool & Beach (11)
Overview
  • Excellent73%
  • Very good18%
  • Average6%
  • Poor1%
  • Terrible2%
Travellers talk about
“visa stamping”(26 reviews)
“the owner”(9 reviews)
“place to stay”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (148)
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125 results
Traveller rating
99
21
3
0
2
Traveller type
Time of year
LanguageEnglish
99
21
3
0
2
Show reviews that mention
All reviewsvisa stampingthe ownerplace to staythe hotel staffvisa interviewrecommend this hotellocal marketcouple of daysthe hotel is conveniently locatedfree breakfastnice gentlemanexceptional servicevegetarian optionsold citydelicious foodhotel is greatsalvador
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1 - 5 of 125 reviews
Reviewed 2 weeks ago

When I arrived I was greeted with "Que Reservation?". Front desk lady made it clear she didn't speak any English and appeared disappointed to find I did in fact have a reservation. I asked for Julio and was asked "Que Motiva?" I tried to explain...More

1  Thank mjwrightw
Response from JULIO H, Front Office Manager at Best Western Hotel Plaza MatamorosResponded 2 weeks ago

Hi Mr. Wright Thank you for your comments It has been a pleasure to have you as our guest we hope that you enjoyed your visit that our service has pleased you. We are really sorry about the bad experience in our hotel, we are...More

Reviewed 4 weeks ago

The rooms are not great they are outdated and not very clean. But they really need to better train the staff members. At check in the guy at the hotel offered us two different prices one that included breakfast and one that did not de...More

3  Thank janelarguello
Reviewed 13 July 2018

Like a score of others, I too contacted Salvador for the purpose of visa stamping. Salvador and his team were incredibly helpful throughout the process, starting from picking me up in the US to dropping me back once we collected the stamped passports. Salvador particularly...More

Thank girishgr8
Response from JULIO H, Front Office Manager at Best Western Hotel Plaza MatamorosResponded 15 July 2018

Thank you for your comments It has been a pleasure to have you as our guest we hope that you enjoyed your visit that our service has pleased you. Best regards ¡

Reviewed 8 February 2018

Clean & comfortable rooms, Good restaurant, and excellent staff. Mr. Salvador and Mr. Julio are awesome people. They are knowledgeable and very courteous towards their guests. This is the place to stay and highly recommended for people visiting Matamoros for visa stamping. Their restaurant even...More

Thank Surya D
Response from JULIO H, Front Office Manager at Best Western Hotel Plaza MatamorosResponded 15 February 2018

Good Evening Surya D Thank you for your comments It has been a pleasure to have you as our guest we hope that you enjoyed your visit that our service has pleased you. Please call me if you need to come to Matamoros again My...More

Reviewed 17 December 2017 via mobile

This is a great hotel. The best part is the staff who are very helpful. I would like to extend a special thanks to Mr. Salvador and Julio who made my stay a comfortable one. The restaurant at the hotel also serves great Mexican food...More

Thank Abe74
Response from JULIO H, General Manager at Best Western Hotel Plaza MatamorosResponded 19 December 2017

Thank you for staying at Best Western Plaza Hotel in Matamoros. We look forward to seeing you again and we Wish you Happy Holidays and a Merry Christmas to you and your family. Salvador Castañeda Gen. Mgr.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Business Centre with Internet Access
Free Parking
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Non-Smoking Hotel
Room Service
Concierge
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$44 - US$86 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$44 - US$86 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (29)
Room & Suite (17)
Pool & Beach (11)
Dining (10)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
tinamariepage
22 March 2018|
Answer
Response from JULIO H | Property representative |
You can call me on my U S cell phone 956-545-5255
0
Votes
Christopher L
21 June 2016|
Answer
Response from JULIO H | Property representative |
Good day, we have no service animals.
0
Votes
Google Translation
Christopher L
21 June 2016|
Answer
Response from JULIO H | Property representative |
An apology not accept pets
0
Votes
Google Translation
Room Tips
"2 and 3 levels give you a classic view . Rooms on the higher levels look modern - it may be a extension of..."
545hotelguest
2 million years ago
Read review
"No tips to add"
kotalsumanth
2 million years ago
Read review
"Close to shops. Help with transport for visa processing"
hpatankar
2 million years ago
Read review
"Clean rooms, nice views , nearer to the town center and marketplace. definitely good to visit."
575shans
2 million years ago
Read review
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