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Esterel Resort

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684 Reviews from our TripAdvisor Community

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Showing 271: English reviews
Reviewed 7 February 2016

Set on the shores of a typical cottage country lake, the rooms with a lake view are definitely worth getting. The suite we had was nicely designed with a two sided fireplace, small living area, well equipped kitchen and nicely laid out bathroom. Can't really comment on the staff as we did not have much contact with them and made...

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Helpful?
Thank Bryan B
Esterel_Management, Responsable de la réception at Esterel Resort, responded to this review

We appreciate that you took the time to share your experience on Tripadvisor. We are happy to hear that you enjoyed your time with us and pleased that you were satisfied with all the aspects of your stay.

Montreal, Canada
Reviewed 17 January 2016 via mobile

The place is nice clean set up we arrived at 2pm for a one night and 2 day stay the room with jacuzzi wasn't ready so we decided to head to the spa and book a message while waiting unfortunately they had nothing available only the next day (girl at Amerispa not even a smile or hello??? Seemed more like...

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Helpful?
1Thank Pilsbury79
Esterel_Management, Responsable de la réception at Esterel Resort, responded to this review

We are very sorry to hear that your general experience did not meet your expectations. Do not hesitate to contact us if you wish to discuss furthermore. It would be a pleasure for us to welcome you again so you could give us the chance to make your next stay memorable.

Ottawa, Canada
Reviewed 9 January 2016 via mobile

We stayed here as a family just after Christmas and it was very nice. Lots of couples but our young kids found lots to do as well since there was a games room and they loved the outdoor pools. The rooms are nicely appointed - kind of tight for four people, there is a nice kitchenette and a huge bathroom....

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Helpful?
1Thank MUhrblock
Esterel_Management, Responsable de la réception at Esterel Resort, responded to this review

Dear guest, we are very plealsed that you enjoyed your time with us. I am sory about the little mistake concerning your billing, but glad that everything was taking care of so promptly by our manager. Thank you for choosing Esterel Resort and we hope to host you again soon.

Montreal, Canada
Reviewed 7 January 2016 via mobile

Just got back from a 3 day 2 night stay at the Estérel Resort. We booked a view on the "golf course" as the view on the lake is quite expensive and frankly, in the winter there isn't much to see. To our surprise, our golf view was a parking lot full of cars?? They should really mention street view...

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Helpful?
1Thank mtl2307
Esterel_Management, Responsable de la réception at Esterel Resort, responded to this review

Dear mtl2307, thank you for taking the time to address your comments. We will definitely share your comments with our employees. We take all the feedback from our customers seriously, since we strive ourselves to give the best service we could possibly offer to our visitors. We are happy that the room was at your convinience but at the same...

Montreal, Canada
Reviewed 2 January 2016

We spent the new year end there. The room and the food were amazing as well a the party, however, the check out was far from a 4 star place. My sister and I were both overcharged for wine we didn't order and fortunately we double checked our bills, so watch out! Other than that I would recommand this place...

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Helpful?
Thank login_242
Esterel_Management, Responsable de la réception at Esterel Resort, responded to this review

We regret to read that your wonderful stay at Estérel Resort was slightly tainted by our billing error. We would once again like to offer our apologies and we are glad that it was quickly resolved.

Reviewed 29 December 2015

The front desk service is appropriate for a McDonalds, not for a luxury resort. The room was not ready for 4pm ("guaranteed for 4pm"), and there was nowhere left to sit. I stood in a corner for about an hour (I arrived at 3:20pm). THE FRONT desk staff was in no way apologetic. Not in ANY way. I was at...

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Helpful?
6Thank Daniela V
Esterel_Management, Responsable de la réception at Esterel Resort, responded to this review

Thank you for bringing your concerns to our attention, we do apologize for the issues you encountered during your stay. Please contact us for a follow-up.

Montreal, Canada
Reviewed 26 December 2015 via mobile

We stayed here Christmas day. We had a light lunch at the 260 restaurant, and I must say the food, and service was amazing . We had the crusty shrimp tempura, and the pasta of the day. This way our second stay, and we came back for the accommodations. We love the style, and decor of the rooms. We always...

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Helpful?
Thank Tamara P
Esterel_Management, Responsable de la réception at Esterel Resort, responded to this review

We are pleased that you had a very positive overall experience. We would like to thank you for taking the time to share your experience on Tripadvisor, we would love to see you again in the near future.

Reviewed 29 November 2015

My first visit at Esterel Resort was great. Upon our check-out we received a promotion letter which entitled us to a free night on our next visit if we booked one. Having had such a great initial experience we were definitely going to return. During our second visit, everything went well, until we checked-out. Apparently we were given the wrong...

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Helpful?
5Thank Andrea G
Esterel_Management, Responsable de la réception at Esterel Resort, responded to this review

As discussed on the phone, we apologize for the misunderstanding that took place at our front desk during your recent stay at our hotel. we certainly understand your frustration and have corrected the billing. We hope you will provide us with another opportunity to accommodate you, and as front desk manager, I would welcome your call so I may be...

Montreal, Canada
Reviewed 3 November 2015

Hotel Evolution: This was my 2nd stay at L'Esterel Resort, as I was so pleased and in awe, the 1st time around (in July 2015). I decided to treat myself, to get away from the busy, city life and get some well-deserved rest, however, it was not quite as pleasant as my first experience. As mentioned in other reviews, this...

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1Thank Diana D
Esterel_Management, Responsable de la réception at Esterel Resort, responded to this review

Thank you for taking the time to write a review of our hotel and for choosing to visit us twice this year. You have both the positive and constructive comments, rest assured they will be shared with our team. We hope you will choose us again in the near future.

Montreal, Canada
Reviewed 1 November 2015

We had a great weekend at Esterel Resort; we stayed on the Emotion side (more recent than Evolution, from what I was told) in a room on the 5th (last) floor overlooking the lake and the spas outside, great big balcony. Big modern room with kitchenette (microwave and mini fridge), living room, very confortable bedroom with a two-sided fireplace...very cozy,...

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Helpful?
Thank sabgagMontreal
Esterel_Management, Responsable de la réception at Esterel Resort, responded to this review

It is always a pleasure to hear from our guests that have great experiences with us. We are very happy to hear that you would stay with us again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning

Additional Information about Esterel Resort

Address: 39 Boulevard Fridolin-Simard, Esterel, Sainte-Marguerite-du-Lac-Masson, Quebec J0T 1E0, Canada
Region: Canada > Quebec > Sainte-Marguerite-du-Lac-Masson > Esterel
Price Range: €123 - €243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Esterel Resort 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Esterel Suites Spa & Lac Hotel Esterel
Esterel Suites Spa And Lac
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Questions & Answers

Here's what travellers have asked, with answers from Esterel Resort staff and other travellers.
14 questions
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Questions? Get answers from Esterel Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want relaxed - look at the more rustic room :)”
 of 5 bubbles smadyca, 15 Mar 2017 | Read review
“Private SPA rooms are all on first floor”
 of 5 bubbles 458brandonf, 27 Feb 2017 | Read review
“Ask for a lake view room, 1st floor has private hot tubs.”
 of 5 bubbles Nic7895, 8 Feb 2017 | Read review
“Ask for a lake view room!”
 of 5 bubbles MarkMac69, 1 Feb 2017 | Read review
“Best resort”
 of 5 bubbles RodT883, 24 Jan 2017 | Read review
5 of 5