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Traveller (110)
Room & Suite (32)
Pool & Beach (19)
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Overview
  • Excellent11%
  • Very good21%
  • Average20%
  • Poor13%
  • Terrible35%
5 Sep 2017
“Avoid”
24 Aug 2017
“Do not recommend this hotel. At all.”
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
10 Jun11 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (160)
There are newer reviews for Helios Spa
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11 - 15 of 97 reviews
Reviewed 21 July 2017

I am unsure at how people can write such reviews... This place is amazing!! The staff were great, the hotel was great.. I cant wait to come back again. The food got a bit boring but it does in most AI hotels if im honest....More

1  Thank Popie1974
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 22 July 2017

Dear Popie1974, Thank you very much for this great review! It is our pleasure to know that you enjoyed your stay! Also, we are grateful for your appreciation of the staff! We would be happy to have you as our guest again! Best regards, Gabriela...More

Reviewed 15 July 2017 via mobile

Rooms are nice and comfortable, and pool is big and clean. In general, hotel has great potential and would be a nice place to stay, but staff is not controbuting to that feeling. We were waiting for check in until 16:30 because the room was...More

Thank JB_010B
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 17 July 2017

Dear Jovana K, Thank you very much for the great review on our facilities. We are grateful to have your warm words on our potential, as well. Please, accept our appologies according the situation with the check-in and your unpleasant experience with the reception staff....More

Reviewed 9 July 2017 via mobile

Cost me £300 for three nights sleep in a room already paid for. Room was dirty no cleaner all week, bedding dirty, towel dirty, food awful, no enough tables at meal times, really can't stress how truly awful this place is.More

1  Thank Jane M
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 10 July 2017

Dear Jane M, Thank you for sharing this review. We are very sad to know that you were disappointed of your stay with us and to hear that you had difficulties of that nature. Please, accept our sincere apologies. Thank you for the information provided...More

Reviewed 19 June 2017

The room was really standard, and dirty. The receptions couldn't speak English properly, really hard to communicate and lots miss understanding. Unfriendly welcoming, the staffs really impolite.Wi-Fi was worst. Not recommended.More

Review collected in partnership with Wizz Tours
Thank whisnu90
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 21 June 2017

Dear Whisnu90, Thank you very much for your valuable comments. It is sad to hear that you left unhappy with your stay at the hotel. Did you share your doubts with any manager in the hotel? If you had any difficulties with the internet conection,...More

Reviewed 7 June 2017 via mobile

The hotel is a 4 star, right next to a 5 star hotel with shared indoor pool, the first day the outdoor pool was empty, the bar was closed and when it was open it worked on low mode, no juices, no water, no wine,...More

1  Thank Stefan D
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 17 June 2017

Dear Stefan D, We are grateful to have your feedback as the guests' satisfaction is our main priority! It is sad to know you experienced that kind of difficulties during your stay. Please take our sincere apologies! Unfortunately, the parking has limited capacity of 60...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Internet
Bar/Lounge
Spa
Breakfast included
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Breakfast included
Banquet Room
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Golf course
Tennis Court
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$72 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Golden Sands
#45 Luxury Hotel in Golden Sands
#46 Spa Hotel in Golden Sands
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$72 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Golden Sands
#45 Luxury Hotel in Golden Sands
#46 Spa Hotel in Golden Sands
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (110)
Room & Suite (32)
Pool & Beach (19)
Dining (7)
Family and Play Areas (4)
Questions & Answers
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EMTrekkers
12 September 2017|
AnswerShow all 2 answers
Response from judd352 | Reviewed this property |
I wouldn't bother bother going to this hotel it's horrible/dirty, and staff are ignorant
1
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Room Tips
"rooms on the top floor as there is a hotel right in front of it and it blocks the sunrise"
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"Ask for higher floors if you want to have a sea view."
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"Do not go here"
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"Quieter rooms on the opposite side to the pool."
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