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I am unsure at how people can write such reviews... This place is amazing!! The staff were great, the hotel was great.. I cant wait to come back again.
The food got a bit boring but it does in most AI hotels if im honest....More
1 Thank Popie1974
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 22 July 2017
Thank you very much for this great review! It is our pleasure to know that you enjoyed your stay! Also, we are grateful for your appreciation of the staff!
We would be happy to have you as our guest again!
Best regards, Gabriela...More
Rooms are nice and comfortable, and pool is big and clean. In general, hotel has great potential and would be a nice place to stay, but staff is not controbuting to that feeling. We were waiting for check in until 16:30 because the room was...More
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 17 July 2017
Dear Jovana K,
Thank you very much for the great review on our facilities. We are grateful to have your warm words on our potential, as well. Please, accept our appologies according the situation with the check-in and your unpleasant experience with the reception staff....More
Cost me £300 for three nights sleep in a room already paid for. Room was dirty no cleaner all week, bedding dirty, towel dirty, food awful, no enough tables at meal times, really can't stress how truly awful this place is.More
1 Thank Jane M
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 10 July 2017
Dear Jane M,
Thank you for sharing this review. We are very sad to know that you were disappointed of your stay with us and to hear that you had difficulties of that nature. Please, accept our sincere apologies. Thank you for the information provided...More
The room was really standard, and dirty. The receptions couldn't speak English properly, really hard to communicate and lots miss understanding. Unfriendly welcoming, the staffs really impolite.Wi-Fi was worst. Not recommended.More
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Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 21 June 2017
Thank you very much for your valuable comments.
It is sad to hear that you left unhappy with your stay at the hotel. Did you share your doubts with any manager in the hotel? If you had any difficulties with the internet conection,...More
The hotel is a 4 star, right next to a 5 star hotel with shared indoor pool, the first day the outdoor pool was empty, the bar was closed and when it was open it worked on low mode, no juices, no water, no wine,...More
1 Thank Stefan D
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 17 June 2017
Dear Stefan D,
We are grateful to have your feedback as the guests' satisfaction is our main priority! It is sad to know you experienced that kind of difficulties during your stay. Please take our sincere apologies! Unfortunately, the parking has limited capacity of 60...More