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Embassy Suites by Hilton Winston - Salem

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Embassy Suites by Hilton Winston - Salem
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688 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Winston - Salem
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Showing 687: English reviews
Spartanburg
Level Contributor
3 reviews
3 hotel reviews
Reviewed 24 June 2016

Their property requires major renovation. One of the bathrooms in our suite had broken tile, rusting shower stall. We found out when we packing to checkout that the shower also had leaked into the bedroom area.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank ASURKA
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for your review. I apologize that your suite had several issues. This is not typical of our hotel, and we will be addressing those issues. We hope that you can visit us again to see our improvements. Sincerely, More 

Granger, Indiana
1 review
Reviewed 23 June 2016

Old hotel with good staff. In need of a desperate remodel and an upgrade in hvac units. Dining, pool, breakfast was good. Staff good and caring. Facilities/rooms need a desperate, desperate remodel or upgrade.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank chrisR7882WL
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for your review. I am glad you were able to experience our caring staff. We are looking forward to future renovations. We hope you will be able to visit us again. Sincerely, More 

Winterville, NC 28590
1 review
Reviewed 23 June 2016

My stay at this Embassy Suites was Great. My finance and I enjoyed the accomondations were nice. The staff was very efficient and treated us with respect. I would recommend this Embassy Suites to my family and friends.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank butlerl2016
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. We are grateful that you are recommending us to your family and friends as well as our valued guest who review Trip advisor. We look forward to your return. Sincerely, More 

Montgomery, United States
1 review
Reviewed 20 June 2016

Over all we had a very enjoyable time. The only problem we had was with the coffee pot on our first morning. It would not make coffee and the water went everywhere except in the cup. Within 10 minutes of telling the front desk a new pot was brought to the room and set up for my use. Thank you!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert W
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for staying with and reviewing our hotel. I am glad you enjoyed your stay. it is good to see that our staff was attentive to correcting the issue that occurred with the coffee pot. We hope you can visit us again soon! Sincerely, More 

Powhatan, United States
2 reviews
Reviewed 20 June 2016

Clean, good food, friendly staff, downtown area made it easy to get around Winston-Salem although you must park next door in a city parking lot for a charge. Direct access to our destination which was Wake Forest University. Excellent check-in/check-out process.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Carol W
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am glad you were able to enjoy our clean suites, friendly staff and good food! We hope you can visit us again soon. Sincerely, More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 June 2016

I have stayed here many years and the people are nice. The hotel is convenient. The breakfast is nice. The rooms are dated. The rugs are pretty yucky. Spray with Lysol and it will be okay. I admit I do like to stay in fancy hotels so maybe my standards are higher than they should be. The rooms are big.... More 

Helpful?
Thank Eve2727
Columbus, GA, United States
1 review
Reviewed 15 June 2016

The stay was Great! The staff went above and beyond the call of duty to make sure I was comfortable. Check in was the quickest I ever experience under five minutes, the food in the hotel was like home cooking. I could not ask for a better place to call Home away from Home!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Peter D
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank your for letting Embassy Suites Winston-Salem be your home away from home. We are glad to see the ease and efficiency of your check in, along with our dedicated staff members going above and beyond for you. We hope to see you again soon! Sincerely, More 

Asheville, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2016

From check in to breakfast this hotel was amazing. The room is huge and very clean. Breakfast staff very friendly and food was excellent. The egg chef prepared poached eggs for my wife. She took great pride in making them perfect. We will definitely return!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank rbfoster
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am glad you were able to experience our spacious suites and excellent breakfast staff. We hope you can stay with us again since. Sincerely, More 

Jacksonville, United States
1 review
Reviewed 14 June 2016

Safety is not very apparent of this hotel. Where it is mold or loose tiles in the bathroom, they will just give you another room and give that messed up room to someone that is not aware. Dinner was cold, and over cooked. Not even the air conditioning in the second. Be careful pay

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gregory D
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

tampa
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 June 2016

I had numerous issues with this hotel during my 2-week business stay, and the staff addressed most of them, but quite frankly, I got tired of reporting them. The staff is above average overall. But the hotel needs some refreshing as it is very dated. Given that this is the only Hilton property in d/t WS, I will probably stay... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank devin b
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for your review. I am glad that our staff was able to address some of the issues you experienced and was glad I was able to meet you as well. We will continue to strive to make improvement to better serve our guest. Sincerely, More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located downtown Winston-Salem, NC in the Twin City Quarter, just off Interstate 40 Business, 20 minutes from Piedmont Triad International Airport. Within walking distance to restaurant row, entertainment, galleries and shops. Over 57,000 square feet of meeting space. Starbucks Coffee Shop located in the lobby. ... more   less 

Additional Information about Embassy Suites by Hilton Winston - Salem

Address: 460 North Cherry Street, Winston Salem, NC 27101
Region: United States > North Carolina > Winston Salem
Price Range: €133 - €220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Winston - Salem 3.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Embassy Suites Winston Salem
Winston Salem Embassy Suites
Hotel Style:
#10 Romantic Hotel in Winston Salem
#12 Business Hotel in Winston Salem
#15 Family Hotel in Winston Salem
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Winston - Salem staff and other travellers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Winston - Salem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wear ear plugs! HVAC is from the 60's and loud as a jet engine.”
 of 5 bubbles chadm20, 4 Nov 2016 | Read review
“Higher floors are quieter. Ask for a outward facing view as inner courtyard is not much of a view.”
 of 5 bubbles TheRays70, 29 Oct 2016 | Read review
“Inside room overlooking the atrium”
 of 5 bubbles trflyer, 22 Oct 2016 | Read review
“Chhose high floor with mountain view”
 of 5 bubbles AnuragA136, 12 Oct 2016 | Read review
“Ask for a room 5th floor or higher to avoid having a hallway on one side of your room with a walkway on the other.”
 of 5 bubbles Wyndswept8, 27 Sep 2016 | Read review
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