We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Smoky Mountain Inn

Save
Share
130 Shiloh Trl, Waynesville, NC 28786-9007
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!$25 Gift Card Promotion
US$118
View deal
BestWestern.com
Hotels.com
eDreams
Travelocity
Booking.com
View all 18 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (171)
Room & Suite (79)
Dining (17)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 8 hotels in Waynesville
Location
Cleanliness
Service
Value
Travellers' Choice

Best Western Smoky Mountain Inn is an excellent choice for travellers visiting Waynesville, offering a charming environment alongside many helpful amenities designed to enhance your stay.

For those interested in checking out Love Lane Flower Farm (2.4 mi) while visiting Waynesville, Best Western Waynesville is a short distance away.

As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk, newspaper, and baggage storage while staying at Best Western Smoky Mountain Hotel. In addition, Best Western Smoky Mountain Inn offers a pool and free breakfast, which will help make your Waynesville trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

When you’re feeling hungry, be sure to check out Bocelli's Italian Eatery, Angelo's Family Pizza, and Bosu's Wine Shop, which are some Italian restaurants that are popular with locals and out-of-towners alike.

If you’re looking for things to do, you can check out Cedar Hill Studio & Gallery, The Mahogany House Art Gallery & Studios, or A Cat In The Attic Treasures & Treats Antiques Towne Square, which are popular art galleries amongst tourists.

Enjoy your stay in Waynesville!

Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Hiking
Kids stay free
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Fence around pool
Breakfast buffet
Vending machine
Baggage storage
Newspaper
Non-smoking hotel
Picnic area
24-hour front desk
Express check-in / check-out
Show more
Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
Refrigerator
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English
Hotel links
Special Offer:$25 Gift Card Promotion
840Reviews12Q+A100Room tips
Traveller rating
  • 561
  • 213
  • 44
  • 11
  • 11
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Terri B wrote a review Apr 2021
Williamsburg, Virginia67 contributions18 helpful votes
Hotel's Favourite
Comfortable mattress. Clean room. Cleaned daily. Great staff. Provided water bottles and snacks in the room daily. Huge TV with swivel base. Following COVID 19 protocol. Breakfast is no longer hot due to COVID. You can get unlimited coffee, bag with piece of fruit, muffin.
Read more
Review collected in partnership with Best Western
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Guest Services, General Manager at Best Western Smoky Mountain Inn
Responded 2 weeks ago
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. We are so thrilled to hear that you enjoyed your stay with us and the amenities that we offer in our rooms. Our staff works diligently to ensure we are following appropriate protocols to ensure safety for all. If there is anything we can do to help book your next trip, please feel free to call us at 828-456-4402. Thanks again for choosing Smoky Mountain Inn and sharing your feedback with us! Best, P Shah
Read more
sandboxpirate wrote a review Apr 2021
Clinton, North Carolina56 contributions18 helpful votes
We were heading to Gatlinburg and decided to stay in Waynesville to break up the trip. Checked in later in evening, staff were friendly, room was clean and we had no issues. There is a Walmart near by and a few restaurants as well. Not far from Cherokee of Great Smoky Mtn. Park. Didn’t get a chance to explore Waynesville but it seems like a neat town with quite a bit of local shopping, eating, etc. Great location to base out of and explore the area probably a 30 minute to 1 hour drive to many popular places in the NC/TN mountains. Great value, nice staff, clean renovated/updated room, will return. 1 star deduction for no breakfast.
Read more
Date of stay: April 2021Trip type: Travelled with family
Helpful
Share
Response from Guest Services, General Manager at Best Western Smoky Mountain Inn
Responded 3 weeks ago
Thank you for choosing to stay with us at the Smoky Mountain Inn where we take pride in having the most gracious mountain views. Given the current pandemic, we are taking additional precautions to do our part in keeping our guests safe. If there is anything we can do to help you book your next reservation with us, please let us know. Thanks again for choosing Smoky Mountain Inn and sharing your feedback with us. Best, P Shah
Read more
Luverz wrote a review Apr 2021
Macomb, Illinois15 contributions18 helpful votes
We arrived in Waynesville to visit relatives and saw that this hotel received good reviews. I can see why. It is clean, has amazing views and has the best, friendliest individuals working at the desk. Debra Messer checked us in and she is such an asset to this Inn. She is warm, friendly, efficient and super helpful. We felt as if we lived in Waynesville, she would be a friend.
Read more
Date of stay: March 2021
Helpful
Share
Response from Guest Services, General Manager at Best Western Smoky Mountain Inn
Responded 3 Apr 2021
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. As you can see, our staff, including Debra, works extremely hard to ensure our guests have a wonderful experience. We hope you come back to see us again soon! Thanks again for choosing Smoky Mountain Inn for your lodging needs and taking the time out to share your feedback with us! Best, P. Shah
Read more
Jaime S wrote a review Mar 2021
5 contributions
+1
This was a sister trip. One from Colorado, Georgia and Florida. We loved the room we stayed at. Best part was opening the blinds and having the Smoky Mountains staring back at us! The extra amenities were a nice treat (bags with complimentary bottled water, popcorn and cookies each day)! Terri at the front desk had great recommendations of places to eat and to visit. Carolyn that cleaned our room was super sweet and did a great job.
Read more
Date of stay: March 2021
Value
Location
Service
Room Tip: It was quiet with a gorgeous view in Room 114.
See more room tips
Helpful
Share
Response from Guest Services, General Manager at Best Western Smoky Mountain Inn
Responded 29 Mar 2021
Hi Jaimes, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most gracious mountain views. We are so happy to hear enjoyed our breathtaking views of the Smokies. Our staff, including Teri and Carolyn, is dedicated to providing a wonderful experience, so I'm glad you were able to interact with them. Thanks for giving us an opportunity to meet your lodging needs; we hope you come back to see us again soon! Best, Pratik
Read more
j0efitzgerald wrote a review Mar 2021
Wilmington, North Carolina1 contribution
When we checked into our room a little after 11pm the very first thing we heard were our neighbors talking. The wooden door that separates the rooms is very thin. We could hear every word that was being said. It's very hard to sleep when you hear the conversation of strangers next door. My wife and I opted to find another hotel to stay in.
Read more
Review collected in partnership with Best Western
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Guest Services, General Manager at Best Western Smoky Mountain Inn
Responded 29 Mar 2021
Hello Mr. Fitzgerald, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. I am so sorry to hear about your experience. Our front desk staff is available 24hours, where we trained to handle these types of issues. We hate that you had to resort to leaving our Inn, especially when we could have fixed it. We hope you give us another opportunity to meet your lodging needs. Best, P. Shah
Read more
Previous
PRICE RANGE
US$95 - US$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western smoky mountain hotel waynesville, best western waynesville, waynesville best western
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsWaynesville
NUMBER OF ROOMS
58
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Best Western Smoky Mountain Inn
Which popular attractions are close to Best Western Smoky Mountain Inn?
Nearby attractions include Wheels Through Time Transportation Museum (7.7 km), Barber Orchard Fruitstand (4.1 km), and Mast General Store (3.5 km).
What are some of the property amenities at Best Western Smoky Mountain Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Smoky Mountain Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Smoky Mountain Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Smoky Mountain Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Smoky Mountain Inn?
Conveniently located restaurants include Haywood SmokeHouse, Ian and JoJo's Pizzeria & Restaurant, and Chef's Table.
Are there opportunities to exercise at Best Western Smoky Mountain Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Best Western Smoky Mountain Inn have any great views?
Yes, guests often enjoy the mountain view available here.
Is Best Western Smoky Mountain Inn accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.