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BEST WESTERN Smoky Mountain Inn

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BEST WESTERN Smoky Mountain Inn
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538 Reviews from our TripAdvisor Community

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Showing 531: English reviews
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St. Matthews
Reviewed 5 days ago NEW

Lovely location, beautiful scenery and close to shopping and dining venues. Nice walking trail, for those who can get out and climb, nice exercise room for others. Very comfortable bed and pillows. Overall enjoyable stay. Plan to stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank lindacZ9094UZ
Pendergrass
Reviewed 3 weeks ago

Will definitely stay here again, great views, friendly staff, comfortable beds, room came with microwave and refrigerator, guest amenity bag had 2 bottles of water, cookies, and popcorn. Fresh breakfast every morning.

Review collected in partnership with Best Western
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Helpful?
Thank 56joycec
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Joyce, Thank you for choosing to stay with us at the Smoky Mountain Inn. We thrilled to hear that you enjoyed your experience along with our recent upgrades to our facility. As you pointed out, our guestrooms have new microwaves, refrigerators, and 49" HDTVs. Additionally, we have built a new fitness room and doubled the size of our breakfast area....

Norwich, United Kingdom
Reviewed 4 weeks ago via mobile

I stayed here for 2 nights, on both days water and snacks were left in the room, which is a really nice touch, so much appreciated ! The room was clean and tidy, nice view. Good breakfast, adequate fitness room. It isnt a modern hi-tec hotel, but it doesnt claim to be. Any staff that I came in contact with...

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Helpful?
Thank Kelly B
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kelly, Thank you so much for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed our Inn. Our staff takes pride in providing a clean, relaxing and hospitable atmosphere. If there is anything we can do to help you book your next reservation with us, please feel free to call 828-456-4402....

jkoldtown
Reviewed 5 weeks ago via mobile

Always stay here when visiting family. Staff very friendly from Debra in front office helping, to very friendly housekeeping staff. Newly redecorated rooms nicer than you'd expect. Little things would be that the heater couldn't keep a reliable temperature, the chair in room was not comfortable. Shower was great! Basketball hoop up out back is fun. Breakfast is ok, but...

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Helpful?
Thank jkoldtown
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing the Smoky Mountain Inn for your lodging needs. We appreciate you taking the time to provide feedback on your stay. We apologize for the inconvenience you encountered, and we will certainly look into the items you mentioned to improve. We have recently doubled the size of our breakfast room, so we are experimenting new ways to...

Charlotte, North Carolina
Reviewed 21 January 2017

I too am a medical professional who regularly stays in waynesville. I travel alone and am female. This is the third hotel I have tried in Waynesville, and I have now stayed here multiple times, usually one week per month, for the past year. I stay on weekdays and also weekends. I will not stay anywhere else now that I...

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Helpful?
Thank roygbiv221
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for continuing to choose the Smoky Mountain Inn. We are always appreciative of the feedback from loyal patrons. I am glad to hear that you have noticed that our employees take pride in our facility and try to meet all of our guests' needs. We all work hard to ensure our guests have a peaceful, relaxing stay at...

Washington Court House, Ohio
Reviewed 20 January 2017

The people at this BW are so nice this was the second time we had stayed here and I am sure we will agin. Great view from our room. The outside has feeders for the birds and squares that makes it more inviting to just relax.

Review collected in partnership with Best Western
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Thank kathrynb392
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kathryn, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your stay as well as the breathtaking mountain views. As you know, our staff takes pride in providing a clean & relaxing environment for our guests. Thank you for continuing to choose Smoky Mountain Inn for your lodging needs and...

Greenwood, Indiana
Reviewed 10 January 2017 via mobile

This was a nice, clean place to stay. The beds were comfortable and were well cared for by the staff there. The only problem was the sound coming from the next room. We turned on the fan to block the noise. Everyone was The breakfast was as continental breakfasts are and the attendant on duty was diligent to keep it...

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Helpful?
Thank sjR111
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are thrilled to hear that you found our Inn comfortable. Our staff takes pride in providing a clean and relaxing environment, and we would have been happy to ask the adjacent guest to respect all of our patrons. If there is anything we could do to help improve...

Vero Beach, FL
Reviewed 31 December 2016

Such a nice and friendly hotel in near the Great Smokey Mountains and Blue Ridge Parkway in North Carolina. The owner was hands on and the staff was excellent. We had a wonderful stay here. Would definitely stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank FLElly
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed our Inn and found our staff to friendly & hospitable. We all take pride in providing a clean and peaceful atmosphere. Many guests, such as yourself, find our proximity to popular attractions to be extremely convenient when traveling around Western North...

Marion, Virginia
Reviewed 17 December 2016 via mobile

I am a business woman that travels alone and I have been staying at this hotel since April 2016 at least two nights a week every week. I would like to let everyone know that the review below could be the farthest from the truth as far as the location and the safety issue for a single woman. I have...

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1Thank cpool2022
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for continuing to choose the Smoky Mountain Inn for your lodging needs. As you know, our staff enjoys and takes pride in providing a calm, relaxing and hospitable environment for all of our guests. We have numerous patrons that enjoy feeding, photographing and interacting with the donkeys at the bottom of the hill. Our surroundings and offerings allow...

Reviewed 16 December 2016 via mobile

... And, that's a great view! I am a traveling Ob/Gyn (drcathylbagleydotcom) back on medical assignment in North Carolina's beautiful mountains this weekend. My agent booked a stay this time at Best Western Smoky Maintain Inn in West Waynesville, NC. This modest inn's conveniently located just off an expressway. Though it sits isolated atop a mountain, strip malls containing various...

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Helpful?
Thank drcathylbagleydotcom
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dr. Bagley, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you gave our facility an opportunity to meet your lodging needs. Our staff takes pride in providing a relaxing, clean and hospitable environment. As you pointed out, we are conveniently located near the highway, but also isolated enough on top of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Region: United States > North Carolina > North Carolina Mountains > Waynesville
Price Range: €83 - €153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Smoky Mountain Inn 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Smoky Mountain Inn staff and other travellers.
6 questions
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Bellingham
4 months ago
Cary, North Carolina
10 months ago
Boynton Beach, Florida
over a year ago
Weston-super-Mare, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Smoky Mountain Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the mountains. Second floor.”
 of 5 bubbles treaj012, 14 Nov 2016 | Read review
“upper floor in the front”
 of 5 bubbles gtmobill, 8 Nov 2016 | Read review
“all rooms are good”
 of 5 bubbles 485lyndaj, 31 Oct 2016 | Read review
“Wonderful mountain views from every room.”
 of 5 bubbles NanE161, 16 Oct 2016 | Read review
“The 2nd floor has more views than the bottom.”
 of 5 bubbles minivandivia71, 7 Oct 2016 | Read review
5 of 5