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Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area

26 Rufus Robinson Rd, Sylva, NC 28779-9558
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (38)
Room & Suite (31)
Dining (9)
Payments made by partners impact the order of prices displayed. Room types may vary.


#2 of 7 hotels in Sylva
Travellers' Choice
Visit the Holiday Inn Express® Hotel & Suites Sylva - Western Carolina Area and rediscover the power of nature as you relax in the heated pool or spa and gaze out over the majestic Great Smoky Mountains. Situated in Sylva this hotel's location is a wonderland of awe-inspiring scenery and only nine miles from Western Carolina University and minutes from the Great Smoky Mountains Railroad in Bryson City. The hotel's location is every outdoor enthusiast's dream. From the beautiful Blue Ridge Parkway to the Great Smoky Mountains National Park, lodging at the Holiday Inn Express® makes it easy to explore the most stunning natural treasures in the mountains. You can begin each day with a delicious and complimentary, hot breakfast bar featuring signature Cinnabon sweet rolls. Transform an ordinary visit into an unforgettable vacation. Book now!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Photo copier / fax In business centre
BBQ facilities
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Interconnected rooms available
Flatscreen TV
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
254Reviews4Q+A46Room tips
Traveller rating
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Popular mentions
Eric M wrote a review Jun 2019
Charlotte, North Carolina28 contributions19 helpful votes
It is impossible to get a good nights rest in a room that is so lit up from the outside building lighting that pours in around the closed window blinds, that one can read a newspaper! On top of that, hotel staff caused the fire alarm to go off around 5:45 am. If you are looking for a restful night sleep, look elsewhere.
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Date of stay: June 2019
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area
Responded 11 Sep 2019
Hello Eric M, Thank you very much for your recent stay at our Holiday Inn Express Sylva - Western Carolina Area, NC. We might be leaders in limited service hospitality, but we make sure we deliver fresh, practical, and efficient accommodations for Simple, Smart Travel. What you described is not a reflection of this. I am so sorry to see you did not enjoy your overall experience with us, especially with the outside lighting and the fire alarm. Not the experience we wanted you to have. We will address these concerns. I have shared your comment to the hotel's management and ownership for review and service improvement. I’d like to obtain some additional detail regarding your experience so we have sent you a private message. I hope to have the honor of serving you again should your travels bring you back to Sylva - Western Carolina Area. Sincerely, Orlando A. Case Manager IHGService
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jenny p wrote a review Jun 2019
4 contributions2 helpful votes
Staff was excellent. Rooms were clean. Single ,on with two children, overall great trip. I would highly recommend to families and do plan to return myself with my kids. Hotel was very quiet very little noise and had breakfast every morning as well as vending and drink machines.
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Date of stay: May 2019
Tigerlilly37 wrote a review May 2019
Lakeland, Florida104 contributions39 helpful votes
We stayed here recently for two nights prior to going to Tennessee. The surroundings are not very pleasing. Junk near the hotel and roosters that crow all the time. We asked for a room away from the roosters. The beds were so uncomfortable. The pool was too cold to go in even though my kids did try it but had to get right back out. Rooms were clean which is important and front desk staff were very friendly.
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Date of stay: June 2019
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area
Responded 14 Jun 2019
Tigerlilly37, I'm disappointed to hear that your experience left something to be desired because of the issues you had with our location, beds and pool. You mentioned our rooms are clean and our front desk staff very friendly, but even these were not enough to alleviate the impact the issue had on your stay. I'm truly sorry for the troubles. To properly attend to this matter, I deemed it necessary to inform the hotel of your experience. I trust their capacity of taking proper steps to ensure everyone gets a smooth sailing stay. Thank you for trying us out in spite of the hassle. I hope our paths cross again so we can provide you with a much better experience. All the best, Joel A Case Manager IHGService
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Norma W wrote a review May 2019
Columbus, Georgia1355 contributions212 helpful votes
Stayed for 2 nites in room 311. Both queen beds were uncomfortable - especially the one by the wall. Breakfast & service both very good as was the front desk clerk. This place is actually closer to Dillsboro. Location surrounded by many over-grown trees & "junk." Our room overlooked a roof. This may be the first HI we stayed in with uncomfortable beds! Very little sleep.
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Date of stay: May 2019
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area
Responded 23 Jun 2019
Hello Norma W, It's our goal to give our self-sufficient travelers an efficient stay. Thank you for allowing us to host you when you were in Sylva, NC. We truly appreciate you getting out of your way to let us know about your thoughts. Many travelers made us as their main choice whenever they're in the area, and I'm worried that you feel otherwise towards us. I'm sorry to hear that you were not able to get a good night sleep because you of the discomfort caused by the mattress. It could've been an excellent hotel stay if the beds are comfortable. The feedback of our visitors can surely help us improve our features and services, which is why I conveyed yours to our upper management. I'm happy to know that you liked our hotel location, as well as our staff service and breakfast options. It may not have been a perfect experience, but I'm still in the hopes that we can host you again so that we can make your next stay more memorable and homier. Many thanks, Leni C. Case Manager IHGService
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LoveLabs2014 wrote a review May 2019
Greenville, South Carolina120 contributions76 helpful votes
Stayed overnight. This was our first stay in this hotel. Although the outdoor surroundings weren't stellar, there was some type of camper renovation business as you pulled into the hotel, this wasn't that big of an issue since we were gone from the hotel most of the entire day and left the following morning. Guess you can't control what moves in beside you. The inside was very clean. The bed was a tad firm, lots of pillows and one of the cleanest bathrooms I've ever encountered in a hotel. Any hotel!!! I want to mention the two employees working in the breakfast room on the morning of Monday, May 27th. I don't know their names, a male and female, but they were top notch. They were very professional and courteous. It was busy, but they kept everything orderly, running and
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Date of stay: May 2019
US$100 - US$294 (Based on Average Rates for a Standard Room)
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Holiday Inn Express Hotel & Suites Dillsboro
United StatesNorth CarolinaNorth Carolina MountainsJackson CountySylva
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