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Crystal Bay on the Broadwater

149 reviews
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Traveller (85)
Room & Suite (44)
Pool & Beach (5)
Overview
  • Excellent42%
  • Very good36%
  • Average12%
  • Poor3%
  • Terrible7%
Travellers talk about
Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Fitness centre
Kitchenette
3.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (149)Write a Review
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All reviewsacross the roadroom dividerample secure parkingeasy lift accessnye fireworksthe gold coastpetrol stationsbroad watermarine paradelovely pool and spahighly recommended for familiessecond bedroomwalking tracksteam room and saunaquiet areaown spaceafter hours
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21 - 25 of 145 reviews
Reviewed 10 April 2017 via mobile

Impressive from the moment you step inside Newly renovated and refurbished Stunning views Spacious balcony Tastefully decorated Well set out Great rooms The complex is well run Very clean with a beautiful pool Ideal locationMore

1  Thank ChrisHamnett
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 12 April 2017

Thanks Chris for your comments - its fantastic to hear you enjoyed your stay with us and yes, the views from the 12th floor are stunning! We always do our best to ensure our guests stay is as comfortable as possible so it is great...More

Reviewed 2 March 2017 via mobile

We stayed for 7 nights. Booked a water view apartment. Technically it was, however from the side of the building on the 3rd floor the water was viewed through the trees and powerlines. On arrival we discovered our shower did not work. On calling the...More

4  Thank Kylie L
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 12 March 2017

Thanks for your feedback and we are sorry to hear you were disappointed with the standard of accommodation. Your remarks have been passed on to Management as well as our housekeeping team

Reviewed 22 February 2017

We stayed here for 2 weeks in February in a great apartment. Management and staff were so friendly and nothing was a problem for them. Great location with great views. Pool was always great to swim in after a day out. Will definitely stay here...More

Thank Robert S
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 23 February 2017

Great to hear you enjoyed your stay with us and thank you for posting your positive feedback. Hope to see you back again soon!

Reviewed 21 February 2017 via mobile

We came to Crystal Bay for our annual getaway. The unit was old, shower was broken on arrival and the bathroom living areas etc were dirty from the people who had stayed before us. Aircon in the unit was noisy and aircon condensor on the...More

2  Thank Daniel R
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 23 February 2017

Thanks for your feedback and we are sorry to hear you were disappointed with the standard of accommodation. Your remarks have been passed on to Management as well as our housekeeping team.

Reviewed 4 February 2017

Was impressed with our apartment, everything was nice. Management were excellent when I had a problem. Best with a car, but well placed to avoid Surfer's traffic if you are heading to theme parks or harbour town.

Thank Dial000
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 8 February 2017

Thank you for your comments. It was great to hear you enjoyed your time at Crystal Bay and our fantastic Gold Coast attractions. Hope to see you back again soon!

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13456729
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Spa
Heated pool
Outdoor pool
Details
Price range
US$85 - US$308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$85 - US$308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (85)
Room & Suite (44)
Pool & Beach (5)
Dining (1)
Questions & Answers
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foxchick92
3 December 2017|
Answer
Response from Amanda w | Reviewed this property |
Not sure but may I recommend asking the girls at reception.they are very friendly and always willing to assist you.
1
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Room Tips
"If check in late look for the intercom on right hand side of the main entrance and follow instructions."
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"the rooms in the middle are the best have a great view,the corner rooms no so great."
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"Ask for water views"
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"Higher floor for the view, above 5th or you will just see trees"
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