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Gran Hotel Don Juan

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Gran Hotel Don Juan
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997 Reviews from our TripAdvisor Community

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Showing 214: English reviews
England, United Kingdom
Reviewed 8 September 2016

We had to give 40 euros when we checked in for being all inclusive so we had to check out for 10am the day we were going home other wise they keep your money drinks very poor had to drink out of very thick plastic beakers food not to bad hotel was clean pools small for the size of the...

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Helpful?
Thank kaytilley29
Don Juan H, Director General at Gran Hotel Don Juan, responded to this review

Dear Kaytilley, We want to ask your for our more sincere apologizes for not being able to fulfill your expectations. Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences. Kind regards

Reviewed 7 September 2016 via mobile

Travelled for hours from Barcelona airport. The coach driver are quite rude, no explanation about anything, we sat for hours not knowing when we would get to the hotel. Arrival at Don Juan reception, you felt you were walking into a street market, people all over the place, a shop seemed to have taken over the reception area. The reception...

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Helpful?
Thank Mrs Unhappy T
Reviewed 3 September 2016 via mobile

Nice workers, always the same food, lack of lifts and old decorations (the hotel has more than 50 years...), but clean... We arrive late, and there was a faulty reservation, but they wore very helpful, and while they wore trying to figure it out, they send us have dinner (in the hotel) and when we finish they got all sorted...

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Helpful?
Thank HelderCampos
Don Juan H, Director General at Gran Hotel Don Juan, responded to this review

Dear Helder Campos, Thank you so much for your visit and for taking some time to review Hotel Don Juan at Tripadvisor and for your kind words! Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences. We hope we can welcome you back in our hotel...

Reviewed 2 September 2016 via mobile

Non english speeking , non cleaning you ll listen everything next room are saying terrible hotel. Anyone can pass from balcony to another . Not a safe place to go with family and specially with children

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Helpful?
Thank Jean Paul F
Don Juan H, Director General at Gran Hotel Don Juan, responded to this review

Dear Jean Paul, We want to ask your for our more sincere apologizes for not being able to fulfill your expectations. Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences. We have to say, that our hotels are safe and we work so hard for guarantee...

Reviewed 1 September 2016 via mobile

Wouldn't go in the pools! Pools were not clean, Skin and feathers floating around. Didn't see them get cleaned in the 2 weeks we were there. Bed sheets had stains and cigarette holes/burns. If you have noise at night which we did every night, security don't help much.

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Helpful?
Thank Chloe G
Don Juan H, Director General at Gran Hotel Don Juan, responded to this review

Dear Cloe, We want to ask your for our more sincere apologizes for not being able to fulfill your expectations. Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences. But we have to say, that we clean our pools every day, because the most important for...

Coventry, United Kingdom
Reviewed 29 August 2016

We have just come back from our honeymoon at this hotel. We knew the area already and it was just as we expected, however we paid for all inclusive and it Kat certainly is not. Overall we ate at the hotel a proper meal - me once and my partner never, other than toast and some orange drink! If is...

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Helpful?
Thank agreenwood121
Don Juan H, Director General at Gran Hotel Don Juan, responded to this review

Dear Agreenwood, Thank you so much for your visit and for taking some time to review Hotel Don Juan at Tripadvisor and for your kind words! Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences. Kind regards

Greater London, United Kingdom
Reviewed 26 August 2016 via mobile

Just come back from the Don Juan .i stayed with my partner and daughter for 4 nights.This hotel has been rated a 3 star it is more like a 2 star hotel .the room was very basic for a standard room .most of the staff especially the restaurant manager were quite rude as we came down for breakfast 15 minutes...

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Helpful?
Thank johnraw42
Don Juan H, Director General at Gran Hotel Don Juan, responded to this review

Dear Johnraw42, First of all, sorry for your bad experience in our hotel. We want to ask your for our more sincere apologizes for not being able to fulfill your expectations. Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences. This year we will reform our...

Jyvaskyla, Finland
Reviewed 23 August 2016 via mobile

Stayed in this rather old hotel one week in July. When arrived the night portier didn't know how to except my normal Visa credit card, so not so good start:) The location is excellent, breakfast rather poor. With little things it would be much better (some more fruits, normal bacon, some lighter choices as well). The entertainment staff was good...

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Helpful?
Thank Tanja H
Don Juan H, Director General at Gran Hotel Don Juan, responded to this review

Dear traveler, Thank you so much for your visit and for taking some time to review Hotel Don Juan at Tripadvisor. We hope we can welcome you back in our hotel anytime soon! Kind regards

Grays Thurrock, United Kingdom
Reviewed 19 August 2016 via mobile

Hotel location is the thing that this hotel has got going for it. It is central to bus station, eating out and water world. We stayed for 2 nights and that was enough. I think longer the noise from outside would have got to us. As it was we were too tired to be kept awake but the noise outside...

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Helpful?
Thank xena314
Don Juan H, Director General at Gran Hotel Don Juan, responded to this review

Dear Xena, Thank you so much for your visit and for taking some time to review Hotel Don Juan at Tripadvisor and for your kind words! We hope we can welcome you back in our hotel anytime soon! Kind regards

Blackburn, United Kingdom
Reviewed 17 August 2016

Stayed for 10 nights this was a last minute booking due to original holiday being cancelled. Nice hotel very clean, reception staff very helpful and polite. The room was good cleaned daily with sheets and towels. We stayed bed and breakfast the food as poor, cold and didnt taste very good.if you went for breakfast after 9am there was not...

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Helpful?
Thank Foodie283
Don Juan H, Director General at Gran Hotel Don Juan, responded to this review

Dear traveler, We are glade to fulfill your expectations and you had a great time during your stay. Hope to welcome you again soon. Kind regards

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Double Standard Room with Tennis Court View (32)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
The Gran Hotel Don Juan offers you the possibility to enjoy one of the most complete and best located hotels in Lloret the Mar for you family or couple holidays in Costa Brava. Enjoy an accommodation located a few metres away from the beach of this famous Catalan tourist locality. Swimming pools and heated pool (open during the Winter season), solarium, games room, TV room, WIFI (With extra charge), daily entertainment for all ages, live music and dancing every day of the year (afternoons and evenings)... The Don Juan Gran Hotel combines the best facilities with exclusive services specially designed to guarantee our guests some resting and leisure days at the shores of the Mediterranean. Enjoy with your family an emblematic accommodation in Costa Brava. Book today at the best price your 3-star hotel in Lloret de Mar with all type of commodities within your reach. Exclusively here, on the official website of Don Juan Hotels. ... more   less 

Additional Information about Gran Hotel Don Juan

Address: Riera 77 | Ap. Correos 56, 17310 Lloret de Mar, Spain
Region: Spain > Catalonia > Province of Girona > Costa Brava > Lloret de Mar
Price Range: €47 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Don Juan 4*
Number of rooms: 870
Reservation Options:
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Also Known As:
Don Juan Center Hotel
Don Juan Lloret De Mar
Gran Hotel Don Juan Lloret De Mar, Costa Brava, Spain
Hotel Style:
#46 Luxury Hotel in Lloret de Mar
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Questions & Answers

Here's what travellers have asked, with answers from Gran Hotel Don Juan staff and other travellers.
52 questions
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Questions? Get answers from Gran Hotel Don Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room facing the pool just over the the outside bar,it's not a busy bar by the way”
 of 5 bubbles stephendU5357QF, 28 Jan 2017 | Read review
“ask for pool view,sunny all day.”
 of 5 bubbles kenandbarbi, 13 Jan 2017 | Read review
“Better don't go there”
 of 5 bubbles Zocky, 23 Oct 2016 | Read review
“all rooms exactly the same, but better if you stay away from the pool side rooms as the music is directly underneath your room”
 of 5 bubbles MrsPreece1970, 11 Sep 2016 | Read review
“pool side not road side rooms best”
 of 5 bubbles stuartsO3701VC, 13 Aug 2016 | Read review
5 of 5