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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewstexas steakhousedouble treecookiesattached restaurantfront deska great stayfamily reunionbaseball tournamentenjoyed my stayvery nice hotelroad triproom was clean and comfortablestaff was very friendlyeasy accessafter a long dayone night stayfree breakfast
The Double Tree in Rocky Mount does not disappoint. Love the staff, the service, the rooms, the bed and most of all those warm chocolate chip cookies. I get the best sleep in the beds. Thankful for the laundry facilities here also. Thank you!
Review collected in partnership with DoubleTree by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank kgrahamrdh
Response from Leigh B, Front Office Manager at DoubleTree by Hilton Hotel Rocky MountResponded 6 days ago
Thank you so much for choosing to stay with us. We certainly appreciate the wonderful comments and hope to see you again soon.
I frequently travel for work. I look for 4 primary things in a hotel. 1. Customer Service - Angie and Gabby are wonderful and accommodated all my request. 2. Rooms with comfy beds and ample work space. Bed was plush and nice desk areas. 3....More
Thank Melissa S
Response from Leigh B, Front Office Manager at DoubleTree by Hilton Hotel Rocky MountResponded 6 days ago
Thank you for the great review! I will tell Angie and Gabby that their help was noticed and appreciated. We look forward to your next visit.
I stay roughly 50 nights per year in Hilton properties and I'm a diamond honors member. I called to check availability for a room block recently. I understand if you are booked, but it got passed around for more than ten minutes without being able...More
2 Thank Marcus T
Response from Leigh B, Front Office Manager at DoubleTree by Hilton Hotel Rocky MountResponded 4 weeks ago
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your...More
Very friendly staff! They offer you warm cookies and had a warm smile. Hotel is nice and clean and connected to a nice Steakhouse Restaurant. They can upgrade the showers to a walk-in glass shower like Holiday Inn, but other than that, great place to...More
Review collected in partnership with DoubleTree by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Sweettee121
Response from geneanderson, General Manager at DoubleTree by Hilton Hotel Rocky MountResponded 4 weeks ago
We are so happy you enjoyed your stay and we appreciate taking time to review our hotel on Trip Advisor. Thank you so much for allowing us to serve you! We will be sure to share your feedback with the team and in particular the...More
Between checking in late with no issues the attendant at the service desk check me in was very accommodating gave me a cookie which was very delicious by the way and just was very accommodating and all aspects of anything that I needed anything that...More
Review collected in partnership with DoubleTree by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Christina S
Response from geneanderson, Manager at DoubleTree by Hilton Hotel Rocky MountResponded 10 March 2018
Thank you so much for allowing us to serve you! We know how important is it to find a relaxing, excellent hotel after a long day and a late check in. We have shared your wonderful compliments with the Front Desk, Housekeeping, and Restaurant team!...More
Response from Ashley S | Property representative |
Hello- No I am sorry we do not have windows that open. You would be able to use the pool area or the front entrance of the hotel. THank you for your question.