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Extended Stay America - Raleigh - Northeast

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Extended Stay America - Raleigh - Northeast
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66 Reviews from our TripAdvisor Community

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Showing 66: English reviews
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Reviewed 1 week ago via mobile

My room was great, clean and fresh, the staff was very polite and informative. Thanks to the entire staff. Location was great and easy to find with no hassle parking. The hotel was close to banks, restaurants, movies and malls.

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Thank Techperry
Reviewed 2 weeks ago via mobile

The room was clean and bed was comfortable. They have a gym and a court yard with benches to enjoy some air and the hotel staff was great especially Mrs. Yocaira. Would definitely stay here again. They make you feel comfortable.

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Thank MOMOFFOURR
Raleigh, North Carolina
Reviewed 3 weeks ago

my room was in very good conditions. I was near everywhere I wanted to shop at. I experience very excellent customer services all day and night even the next morning at check out. I stayed at the Northeast location in Raleigh.

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Thank chansestrickland
Reviewed 5 weeks ago

The hotel staff was very friendly, location excellent. Hotel HORRIBLE, FILTHY, STINKY. No free breakfast as offered. There was free coffee and granola bars. DO not be fooled. Do not stay here. The ratings given are inaccurate.

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Thank Nancy V
Reviewed 18 March 2017 via mobile

This HOTEL IS GREAT The staff is super nice!!! THE MANAGER AND HER ASSISTANT ARE THE BEST!!! Will stay again!!!I really think this is a home away from home me and my family travel a lot and this hotel has a traffic staff!!!

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Thank Tee Tee M
Manager_11525, Manager at Extended Stay America - Raleigh - Northeast, responded to this review

The team and I appreciate your remarks. I am thrilled to read your comments of satisfaction regarding our hotel and your stay. It is good to know our staff and manager provided you with excellent customer service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 15 January 2017 via mobile

The Front Desk Assistant Mr. HUBERT made me feel welcome with the warm Smile he shared doing check in. He was very attentively to my needs with his assistance I felt safe and comfortable being away from home. I will stay here again.

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1Thank Positivepeach
Manager_11525, Manager at Extended Stay America - Raleigh - Northeast, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your home away from home due to excellent customer service and comfortable accommodations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Arizona
Reviewed 17 November 2016

The receptionist was friendly on check-in, but things went downhill from here. I booked the room through priceline, who I've always had great experiences with. On entering the non smoking room I instantly could smell strong smoke, which no air freshener would conceal, since smell had got into the curtains, bed cover and carpet. When I initially called down to...

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1Thank Kate_L0ND0N
Manager_11525, Manager at Extended Stay America - Raleigh - Northeast, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you room smelled like smoke. In response to your feedback, I am will be addressing this to our staff about rectifying situations without having to charge the guest. Also the lack of customer service and cleanliness you endured is unacceptable, which will be improved on....

Jacksonville, North Carolina
Reviewed 12 October 2016

This is where I stay usually when I visit Raleigh, NC. Its location is very convenient to all areas. The rooms and hotel are clean and well maintained. Great value for the price. Exceptional staff and great customer service checking in and out. Will also always stay here when I visit Raleigh, which is about 6 times a year.

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Thank Paul S
Manager_11525, Manager at Extended Stay America - Raleigh - Northeast, responded to this review

Your feedback is important. Thank you for sharing. It is great to read how convenient our location is and that you consistently receive clean, comfortable accommodation for an affordable price. I'm also glad to see your comments about how well our staff provides excellent customer service. Thank you again for sharing your experience with us. We would love to see...

Reviewed 12 September 2016

Extremely accommodating staff; clean rooms; quiet; efficiency rooms with all you'd expect. Breakfast is "grab and go". If something is wrong with your room, tell them. They took care of the one minor problem I had immediately. Economical but you don't sacrifice anything.

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Thank Pete A
Manager_11525, Manager at Extended Stay America - Raleigh - Northeast, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with exceptional customer service and that we were able to accommodate your needs with a home away from home experience. Once more, thank you for posting your review. We look forward to having you...

Reviewed 14 August 2016 via mobile

First room they gave us was filthy! The beds looked like someone recently slept on them! Dirty q tips on the floor Stinky fried fish smell. Dirty microwave. 2nd room was better but would never come back! Stairwell had stains where people were smoking and using steps as ashtray! Lady at desk was very nice.

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Thank Shelby P
Manager_11525, Manager at Extended Stay America - Raleigh - Northeast, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am sorry to hear that the beds looks like someone have slept in it and that there were cleanliness issue. In response to your feedback, I am investigating the situation with the smoking in the stair case. I really appreciate you bringing...

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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Raleigh - Northeast

Address: 2601 Appliance Ct, Raleigh, NC 27604-2468 (Formerly Homestead Studio Suites )
Region: United States > North Carolina > Raleigh
Price Range: €57 - €80 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Raleigh - Northeast 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Homestead Studio Suites Raleigh / Northeast Hotel Raleigh
Homestead Suites Raleigh
Homestead Raleigh
Extended Stay America Raleigh
Raleigh Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Raleigh - Northeast staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the 2nd or 3rd floor great view”
chansestrickland, 1 Apr 2017 | Read review
“Choose another hotel”
TPM, 11 Jan 2016 | Read review
“The rooms on the first floor are considered family oriented and the rooms on the third floor are very noisy.”
NicoleJ119, 20 Dec 2015 | Read review
“Ask For (YoCaira)!!! Or Larry with a smile!!!!”
SoSa1, 19 Nov 2015 | Read review
“First floor rooms on back side were great!”
HenryEE, 14 Nov 2015 | Read review
5 of 5