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The sofa sleepers need to be replaced immediately in rooms 219 and 231. Both were bent and broken. In our room we had our two girls take the mattress off the sofabed and sleep on the floor. In my son's room, they were able to...More
Response from IHGService, Guest Relations Manager at Holiday Inn ExpressResponded 3 August 2016
Thank you for taking the time to leave us with your feedback. Allow me to apologize for any inconvenience you may have experienced due to some of our room amenities. On the other hand, I am pleased to know that our staff was...More
We thought it was going to be a good place for the night but then after showering, I pulled out a towel to dry with and it was dirty. It was disgusting to see that as I was ready to get out....my sisters didn't shower...More
Thank Terry M
Response from IHGService, Guest Relations Manager at Holiday Inn ExpressResponded 23 July 2016
Dear Terry M,
Thank you for taking the time to review our hotel on TripAdvisor. We apologize if your experience was not as pleasant as you would have liked it to be due to the condition of the room. Rest assured our goal is to...More
We have stayed at Holiday Inn Express Plymouth on 3 occasions. They take great of our mission team. We used 18 rooms. Everyone enjoys a night in a real beds before our week on air mattress on the floor. A very clean hotel with excellent...More
Thank Jane C
Response from Diane S, Guest Relations Manager at Holiday Inn ExpressResponded 30 January 2017
Dear Jane C,
Thank you for taking the time to write a review of our hotel. We are very happy to hear you enjoyed your stay with us.
We look forward to seeing your group every year!
We travelled from the outer banks and stopped here for the night...we hadn't booked anywhere and were loosing hope. The hotel was comfortable with breakfast included and the staff very helpful there where places to eat nearby and we were glad to have a clean...More
Response from IHGService, Guest Relations Manager at Holiday Inn ExpressResponded 2 July 2016
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know...More
We met out of state friends at this HIE for Bear Fest 2016. We had three rooms - all were clean and comfortable; we had plenty of room. The breakfast was great with a good variety of hot and cold items. The hot cinnamon rolls...More