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All reviews front desk restaurant options cigar bar waffle iron small outdoor pool ice packs worn out bit tricky to find lots of restaurants the bed was super comfortable guest services hotel experience would stay again free breakfast average breakfast stayed for one night nice property
The staff was very warm and welcoming. The hotel was fine, seemed a bit older with musty smells throughout. The bed was very firm and the pillows very soft neither of which appeal to me. I was sad that the pool was so cold; I'd...More
We did a quick overnight here and won’t be back. Our room (208) had an overwhelming smell of mold/mildew and very poor ventilation. The window was secured shut and unable to be opened to allow any fresh air into the room. On the plus side,...More
Response from Tonya T, General Manager at Fairfield Inn Charlotte Mooresville/Lake NormanResponded 5 weeks ago
I want to thank you for bringing this to our attentions. It is our goal to provide you a room that is fresh and clean and reflects our highest standard of quality. I believe that this is an isolated incident and my team is...More
We stayed a Saturday and Sunday night, it was our 30 th Anniversary, they gave us a free welcome gift for our Anniversary very thoughtful of Tonya the manager and upgraded our room for free, the breakfast was very good, the bed was very very...More
I have not stayed here for a while. It seems they have upgraded, especially the breakfast menu. Room was clean and not damp at all as others have reviewed. Check in was fast and the entire staff was friendly
Room was outdated and had a musty damp smell and feeling. Towels were damp and sheets. Slept in my clothes as sheets felt damp. Check in was fine and breakfast average.
Need to get a dehumidifier or something to circulate the air and update the...More
1 Thank Mary M
Response from Tonya T, General Manager at Fairfield Inn Charlotte Mooresville/Lake NormanResponded 13 August 2018
Thank you for staying at the Fairfield Inn Mooresville. I have shared your feedback with our team and I want to apologize for the condition of your room. I ensure you that this was an isolated incident and will use this as an...More