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Holiday Inn Express Hotel & Suites Matthews East

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Holiday Inn Express Hotel & Suites Matthews East
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166 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Loganville
Reviewed 13 October 2016

Could not have asked for a better stay at a hotel. The staff were friendly. The room and bathroom were spotless, which is a huge factor! The breakfast was good and hot! What more can you ask for at a hotel?

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Helpful?
Thank Jimmy L
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking the time to provide valuable feedback. Our staff takes great pride in providing exceptional guest care and we strive to exceed expectations. We hope to see you again in the near future! Sincerely, Management, STAIE

Youngstown, Ohio
Reviewed 16 September 2016

My family and I were in-town for our 93 year old grandmothers Homegoing Celebration. The hotel was perfect...it was clean and smelled fresh. Cameron at the front desk made check-in smooth and seamless. His professionalism and sense of humor was great and brought some comfort to us during our sad time. Also, the young lady that works the Audit shift...

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Helpful?
Thank taberryiii
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking time to give valuable feedback. Our staff takes great pride in providing exceptional customer service. I'll be sure to pass along to Cameron that he was recognized for providing great guest care. We look forward to seeing you again in the near future and thanks again for your kind words. Sincerely, Management, STAIE

Wake Forest, North Carolina
Reviewed 6 September 2016

A very pleasant hotel. Clean, neat, well appointed. All amenities for a single, couple, family stay at reasonable market price. Easy access to I-485 and US 74. Restaurants, and shopping nearby. Will stay there again.

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Thank mikea1949
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking time to give valuable feedback. It is always a pleasure to receive feedback that will help travelers along their mission to find a hotel that could potentially be accommodating based on their needs. We are grateful for your stay and we look forward to seeing you again in the near future. Sincerely, Management, STAIE

North Carolina
Reviewed 30 August 2016

Clean and comfortable. I had to travel for work and at the same time was the state high school basketball championships (July 2015). So there was extra noise and weirdness going on with all the teenagers running around, but the manager, Tonia, discounted my stay. Since they were proactive about my complaints, I would stay there again.

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Thank BeachlifeNC
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking time to give valuable feedback! We take great pride in providing exceptional customer service. We are pleased that you were understanding to the hotel challenges with having the teams in- house. We look forward to servicing you in the near future. Sincerely, Management, STAIE

A TripAdvisor Member
1 review
Reviewed 30 August 2016 via mobile

My wife and I stayed at the Holiday Inn Express in Matthews for a week while looking for a home to rent and visiting the area and attending some church events . I couldn't recommend a better place to stay, the entire staff was very friendly and helpful,, the housekeeping was excellent, the continental breakfast was always fresh and delicious....

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Thank A TripAdvisor Member
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Excellent review, thank you for all the kind words about the hotel, staff and the services!! We are all so proud of the southern hospitality, clean rooms, great food and well maintained property and thrilled that you see every department takes great pride in the hotel!! Cannot wait to see you again soon!

Atlanta, Georgia
Reviewed 15 August 2016

I was extremely impressed with my stay at this Holiday Inn. All staff was extremely friendly (Brittany in particular). She aided us with booking an extra hotel room on extremely short notice. The food was great and the staff members made sure our continental breakfast was just what we needed to start our day. I also want to note that...

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Helpful?
Thank charlottecrowgey
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking the time to give valuable feedback regarding your stay with us! Our staff takes great pride in providing exceptional customer service. We appreciate your kind words and we look forward to servicing you in the near future. Sincerely, Management, STAIE

Avondale Estates, Georgia
Reviewed 15 August 2016

I wanted to thank the entire staff at Holiday Inn Express Mathews (especially Jennifer) for showing compassion in a time of need. I was traveling with my husband and son to attend the funeral of a close relative. Unfortunately, on the day of travel my husband was in an accident at work and was badly injured. We were in the...

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Helpful?
Thank Dee C
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking time to give valuable feedback. Our staff takes great pride in providing exceptional customer service to our guest. Jennifer is an amazing talent member and we will pass this kind note onto her. Again, thank you for your time and we hope to see you again in the near future. Sincerely, Management, STAIE

Charlotte, North Carolina
Reviewed 13 August 2016

My family had planned an event at this Holiday Inn but a family member had a terrible accident on that day( he is now fine) and we had to cancel our plans at the last minute. The hotel was so understanding and supportive; they allowed us to reschedule without penalty and no hassle whatsoever. In addition the facility was spotlessly...

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Helpful?
Thank 2mdoves
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking the time to provide valuable feedback regarding your stay with us. The staff takes great pride in providing exceptional guest care. We hope that you will come back and visit us whenever you are in the area. Sincerely, Management, STAIE

Reviewed 1 August 2016 via mobile

I thoroughly enjoyed my stay at this hotel. Robert, Yvonne and Tina who work at the front desk are absolutely excellent in demeanor and at their job. I would definitely recommend. I had to King Suites and stayed fir two nights at this hotel. I enjoyed my time poolside, although I didn't have time to go to the exercise room

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Helpful?
Thank gloriayb
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We greatly appreciate your kind feedback. We take pride in providing exceptional customer service to our guest. We were pleased that you chose to stay with us and we hope to see you again in the near future. Sincerely, Management, STAIE

Charleston, West Virginia
Reviewed 19 July 2016

My 88 year old Mother and I stayed at the hotel this month - we were greeted by a very pleasant lady at the front desk who answered our questions. They were extremely accommodating - we had a room close to the entrance and dining room. The room was clean and the beds were very comfortable. The continental breakfast had...

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Thank dkraus
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for allowing us to take care of your mom's hotel needs while she was in the area, we are thrilled to have the pleasure of being part of the family. We all take pride in our hotel as well as our guests and could not be happier to know that you found everything extremely accommodating and comfortable. Hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the New Holiday Inn Express & Suites Charlotte - Matthews, NC. We welcome you to stay economically smart, experience our comfortable accommodations, leading service, exceptional value & a 100% smoke free facility. We feature an indoor pool, 24-hour fitness & business center, free wire/less HSIA, 32 HDTV & free hot breakfast bar for all guest. Our Charlotte - Matthews hotel is located in Southeast Charlotte, NC, and major roads, I-485 & Hwy 74. We are near Carolina Courts & Extreme Ice Center. We are only minutes from Matthews, NC, & Monroe, NC. Uptown Charlotte is only 10 miles & Charlotte Douglas International Airport-CLT is located within twenty minutes of our hotel. Charlotte is the home of NASCAR. This Matthews hotel is only twenty miles away from Lowes Motor Speedway. Looking for something to do? We have many attractions such as Ice Skating, Carowinds, Carolina Panther Football, Charlotte Bobcats &Charlotte Soccer. Need a Charlotte Church? There are many nearby. We have many excellent restaurants only a few minutes away. We cater to many top companies in the area such as Harris Teeter, Family Dollar, Conbraco, BESAM, & Sunbelt Rentals. If you are traveling with a company & need a hotel in Matthews - Charlotte NC, we would be honored to host you. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Matthews East

Address: 9420 East Independence Blvd., Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: €88 - €158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Matthews East 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Matthews East
Hotel Style:
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Matthews East staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Matthews East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if the elevator is working.”
  • Soft but supportive.
 of 5 bubbles 453micahc, 16 Nov 2016 | Read review
“Get on the top floor and on the end - that way you only have one neighbor”
 of 5 bubbles 206mrst, 6 Nov 2016 | Read review
“Skip the ground floor room near the side exit”
  • King room
  • King bath
 of 5 bubbles Traveler672, 19 Oct 2016 | Read review
“Ask for front facing room, 2nd floor or higher , but if you like they have 1st floor rooms.”
 of 5 bubbles mikea1949, 6 Sep 2016 | Read review
“Take back entrance to catch the light at the main four way stop and avoid traffic. First floor has higher ceilings at no additional charge.”
 of 5 bubbles 580deec, 15 Aug 2016 | Read review
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