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First time here. Warm greeting by Ruth at the front desk. Parking lot was full, so found a spot in the back. Rooms are modern and well appointed. Breakfast had many options of cold and hot items. Rates were very reasonable for the area.
We came to repticon for my brother and stayed at this hotel! We loved that it was near so much stuff and that it was so clean! They had very nice staff! My son enjoyed the swimming pool that was indoors! Very nice and big...More
Beware of this hotel. They will overbook for special events and move you 30 minutes away on the day of your reservation with only a few hours notice. We booked this reservation over 6 months in advance.
Yesterday, as we were getting on our plane,...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites ConcordResponded 22 April 2018
Thank you for your stay and for taking the time to leave us feedback. I am sorry about the issues with your reservation. I want your experience with us to be pleasant and I know this requires our capacity to provide exceptional service.This...More
Room size was great but fan in bathroom made a bad electrical surging noise. Found items in fridge from previous guest along with hair in bathroom. Breakfast: Not even offered until 7am on Sunday. On Saturday all coffee pots were empty at 6:45am. Selection not...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites ConcordResponded 16 April 2018
Thanks for choosing Holiday Inn Express Hotel & Suites Concord for your lodging needs and for taking the time to share your experience with us.
It's unfortunate that you were not completely satisfied by the state of our rooms and hotel building. Also,...More
Stayed at this hotel this past week. It is a decent hotel to stay at and is within good proximity to my client. The issue I had with this hotel is that the service is sub par.
The picture of the towel in my room...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites ConcordResponded 1 March 2018
Thank you for sharing your experience online. We appreciate you choosing our hotel for your recent business travel. I am, however, disappointed that you found the housekeeping service below your expectations. I sincerely apologize for the inconvenience this has caused you.