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We came to repticon for my brother and stayed at this hotel! We loved that it was near so much stuff and that it was so clean! They had very nice staff! My son enjoyed the swimming pool that was indoors! Very nice and big...More
I researched all the hotels in Charlotte and decided on this property due to the price and having five stars. Check-in was very quick and the front staff was very friendly. I chose a king suite and it was very spacious and met my expectations....More
Stayed at this hotel this past week. It is a decent hotel to stay at and is within good proximity to my client. The issue I had with this hotel is that the service is sub par.
The picture of the towel in my room...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites ConcordResponded 2 weeks ago
Thank you for sharing your experience online. We appreciate you choosing our hotel for your recent business travel. I am, however, disappointed that you found the housekeeping service below your expectations. I sincerely apologize for the inconvenience this has caused you.
Everyone was friendly and nice. The bed and pillow were very comfortable and clean. But when we first walked in it smelt like old Asian food and it didn't go away. Bathroom the tub was not draining right nor the sink. The breakfast was good....More
Even with the rain pouring down and the wind blowing at nearly hurricane force, we managed to arrive and get checked into this hotel in early September 2017. Staff was friendly and accommodating. Our room was fresh and inviting after a long drive thru the...More