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Courtyard Jacksonville

Traveller (67)
Room & Suite (22)
Dining (7)
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5046 Henderson Dr, Jacksonville, NC 28546-5299 See on map
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
3 Star accommodation
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23 Dec24 Dec
1 room, 2 adults, 0 children
Standard Room
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Traveller rating
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Reviewed 26 Oct 2018via mobile
Marriott courtyard, Jacksonville, NC., was way less than I was expecting in a world class hotel chain. The front desk was as accommodating as they could be, but unsatisfactory in my opinion.
False advertising is a real problem! They picture a "sparkling pool", but neglected to mention that it was only 4' deep + 14"???? I've seen lap pools larger. Beds were TOO soft, pillows were okay.
Floors were NOT vacuumed on a daily basis, and from what I could tell, the sheets were NOT changed either!!! Not enough towels, soap dust on lavatory counter ledge, window would only open 2"!
Bathroom floor was like ice, no glasses in bathroom, no towel hanger next to tub. Water closet has issues filling slow. Raw sewage is pumped from this hotel, not 20' from the main entrance at 7:30-8:00 AM!!!
NOT a good thing to walk into that absolutely horrific smell. I've written to Marriott corporate, and yes, I have photos! Very disappointed in my stay, room was maybe worth half of what I paid through you. Oh yes, they don't have Coca Cola products!
Thanks for listening.
Most sincerely,
Brian Williamson

PS: the 3 photos are of a finger nail I trimmed on the 21st after arriving. It was still there the next day, and still there Day of checkout!
shanda y
Charlotte, United States
Reviewed 29 Aug 2018via mobile
There are so many available properties in this immediate area but this is by far the nicest of them all. Located near food and shopping, it’s location is great. Tessa at the front desk was so pleasant and professional. The room was very clean and it was very quiet. I believe for the money spent, this is the only true value. I’ll be back again soon.
1 Thank shanda y
brandi f
Reviewed 10 Aug 2018via mobile
Very clean hotel went there on vacation with my family the best highlight to my 3 kids was the pool area highly recommend this hotel. Very friendly staff as well. They also have an all night access to snacks that was a hit with my family
Thank brandi f
Hamburg, Arkansas
Reviewed 9 Jul 2018
This was a very nice place to stay. However, there was no continental breakfast available. The grandchildren thought the pool was too small. Really comfortable beds and room. Plenty of nearby places to eat.
Thank Grannyhen
Reviewed 7 Jul 2018via mobile
This hotel was a blessing after my run in with sunset hotel down the road.. beds are comfortable.. air conditioning works... room was clean and smelled nice... bathroom was clean and shiny... slept like a baby... they could do a little better on sound proofing, but I slept just fine light sleepers might not though
Thank Momof2boys11
Hotel class
Contact Information
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms, Suites
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Non-Smoking Rooms, Family Rooms, Suites
Price range
US$136 - US$195 (Based on Average Rates for a Standard Room)
United States > North Carolina > North Carolina Coast > Jacksonville
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Non-Smoking Rooms, Family Rooms, Suites
Price range
US$136 - US$195 (Based on Average Rates for a Standard Room)
United States > North Carolina > North Carolina Coast > Jacksonville
Traveller (67)
Room & Suite (22)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (5)
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Questions & Answers
Ask a question
7 February 2018|
AnswerShow all 2 answers
Response from violaf922 | Reviewed this property |
it's about 5 to 6 miles.
Lorely A
8 September 2017|
Response from DKWellman | Reviewed this property |
No pets allowed
Lorely A
8 September 2017|
AnswerShow all 2 answers
Response from Donna M | Property representative |
Hi Lorely, Georgelen is correct in that we do not accept pets. If you are evacuating from hurricane Irma please call us and we will assist you as we don't want you to leave your pet behind or stay somewhere that you are... More
Room Tips
"4th floor , with Western Blvd view"
17 Mar 2018
Read review
"The most friendly staff ever!"
26 Apr 2017
Read review
"Government travelers beware of hidden policies!"
21 Apr 2017
Read review
"As this is a brand new hotel, I would think all the rooms are nice. We chose the top floor so we could..."
29 Mar 2017
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